Who we work with

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Hotels

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Vakantieparken

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Campings

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Apart-hotels

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Hostels

An overview of our solutions

Every organization operates differently. That's why at Runnr.ai, you can choose the agent that suits you best.

Proactive messaging

Offer breakfast, late checkout, or a bottle of bubbly — automatically and personally.

Automated upsells

Inform your guest before they ask a question.

Unified inbox

Works seamlessly with Mews, Booking.com, RoomRaccoon, and others.

Virtual concierge

You respond in English, your guest receives a reply in French.

"It felt like I was talking to a real person"

What guests say

Laura BGuest at Boutique Hotel aan Zee

I had my door code in under a minute. No waiting, no app.

Daniel RBusiness traveler

Even my restaurant reservation was handled over WhatsApp. Super easy!

Sara MWeekend guest

I messaged in French and got a reply instantly. So convenient.

Peter J.Citytriper

I didn’t have to go to the reception once. Everything just worked — from the door code to booking the sauna.

Kim L.Traveler

I messaged in the evening about late check-out and it was arranged in two minutes. Super smooth.

Why you should book a demo

Turn every guest interaction into a 5-star experience!

Guest excellence

94%

of guests says Runnr.ai enhances their stay.

Guest engagement

+ 65%

Guests that ask one ore more questions

Boost your upsells

€50+

Extra revenues per room/month by relevant upselling

Automation rate

95%

Guests questions and interactions that are automated by Runnr.ai.

Ready to work smarter?

Guests questions and interactions that are automated by Runnr.ai.

Book your demo

Our solutions

Enhance guest experiences and streamline operations with Runnr.ai’s smart solutions. From AI-powered conversations and a unified inbox to seamless digital key access, automatic upselling, and a 24/7 AI virtual concierge—our technology simplifies guest communication, boosts revenue, and reduces workload. Elevate your hospitality with automation that works for you.

Deliver exceptional guest experiences
Free up your front desk
Boost your upsells

Book a demo

Trusted by 500+ hotels

and holiday parks

Runnr.ai works best for:

Hotels – From boutique hotels to large chains, ensuring seamless guest communication and automation.
Holiday parks & campings – Enhancing guest experiences with automated messaging, upsells, and request management.
Resorts – Providing high-touch service with AI-driven guest interactions and streamlined operations.
Aparthotels – Simplifying long-stay management with automated requests, upsells, and digital guest services.
Hostels – Handling high guest volumes efficiently with instant communication and automated workflows.

An overview of our solutions

Engage with your guests seamlessly from the moment they book until checkout. Proactive messaging lowers the threshold for communication, making it the go-to channel for guest interactions. By reducing reliance on email and phone, your staff can focus on what truly matters—providing exceptional guest experiences.

Runnr.ai automates guest communication and repetitive tasks with AI-powered conversations. Guests receive instant answer on their questions and for their queries and requests 24/7, ensuring a seamless experience. By reducing your team’s workload, staff can focus on delivering exceptional in-person interactions.

Bring all your guest interactions together in one place with Runnr.ai’s Unified Inbox. Manage messages from WhatsApp, SMS, Booking.com, and webchat without switching between platforms. Improve response times, collaborate effortlessly, and provide guests with top-tier service—all in a single, user-friendly interface.

Runnr.ai proactively offers upsells, processing them automatically when integrated or forwarding them to the front office for manual follow-up. This generates up to €50 in additional revenue per room per month.

Book a demo

Why you should book a demo

Turn every guest interaction into a 5-star experience!

Improved guest experience

94 %

of guests says Runnr.ai enhances their stay.

Guest engagement

+ 65 %

Guests that ask one or more questions.

Boost your upsells

€ 50

extra revenues per room / month by relevant upselling.

Automation rate

95 %

Guests questions and interactions that are automated by Runnr.ai.

Improved guest experience

94 %

of guests says Runnr.ai enhances their stay.

Guest engagement

+ 65 %

Guests that ask one or more questions.

Boost your upsells

€ 50

extra revenues per room / month by relevant upselling.

Automation rate

95 %

Guests questions and interactions that are automated by Runnr.ai.

Book a demo

Read our customers stories

Quotes from satisfied hoteliers and holiday parks describing the impact of Runnr.ai on their business.

Hotel Jakarta

200 rooms

"Due to the high volume of inbound questions on multiple channels it was a challenge to manage this in a high quality matter. With Runnr.ai we are able to provide high standards in our guest communication while it also processes upsells automatically"
Frank Tuhusula - General Manager

of bookings reached 75 %

Automation rate 90,6 %

Avg. upsell value per room / month 65 €

More about this case

Snoozebox London

70 rooms

We experience a reduced operational workload and a lot more breakfast bookings that are automatically booked in our PMS. Our guests are happy with a personalised and efficient way of support during their stay"
Bolormaa Gantulga - General Manager

of bookings reached 95 %

Automation rate 95,1 %

Avg upsell value per room / month 43 £

More about this case

Blendin Bloemendaal

46 rooms

We see a huge increase in breakfast bookings due to the pro-active upsell questions on Whatsapp. Also there has been a reduction of 75% of inbound questions since we started using Runnr.ai."
Angelica Contze - Marketing Manager

of bookings reached 85 %

Guest engagement 68 %

Avg. revenue per room by Runnr.ai 52 €

Vakantiepark de IJsvogel

46 rooms

At de IJsvogel, we try to connect our guests w ith our team and the Veluwe in as many ways as possible. Runnr. Ai proactively helps our guests with fresh, f un and, most importantly, meaningful answers ! As a result, we receive fewer questions at the front desk and our guests are more satisfied."
Mark Wichers - Owner

of bookings reached + 90 %

Guest engagement 83 %

Automation rate 93 %

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See our case studies

"Due to the high volume of inbound questions on multiple channels it was a challenge to manage this in a high quality matter. With Runnr.ai we are able to provide high standards in our guest communication while it also processes upsells automatically "

Frank Tuhusula - General Manager Hotel Jakarta

"Due to the high volume of inbound questions on multiple channels it was a challenge to manage this in a high quality matter. With Runnr.ai we are able to provide high standards in our guest communication while it also processes upsells automatically "

Frank Tuhusula - General Manager Hotel Jakarta

Ready to improve your guest communication? Schedule a Demo and discover how Runnr.ai can transform your hospitality services.

Let’s begin the journey

Frequently asked questions
What are the main benefits of using Runnr.ai to automate guest communication? The main benefits of using Runnr.ai include:

- Better guest experiences with timely messages and responses in multiple languages
- Less manual work for staff by automating routine guest communications
- More upsell opportunities through proactive and personalised messages
- Higher guest satisfaction, better reviews, and improved loyalty
- Easy integration with existing PMS and other systems
Can you customize Runnr.ai's tone of voice and are guest messages personalized? Yes, Runnr.ai’s tone of voice can be customized to align with your brand, and guest messages are personalized based on booking details, preferences, and prior communication.

This ensures guests receive relevant, on-brand messages, without your team needing to manually write, monitor, or approve each message.
Does Runnr.ai also manage communications before a guest makes a booking? Yes, Runnr.ai manages guest communications from before booking through to after checkout.

It answers questions from prospective guests via webchat, WhatsApp button on the website, or pre-booking messaging at Airbnb , and guides them toward completing a booking.
How does Runnr.ai work with your existing tech stack such as PMS, RMS, and other tools? Runnr.ai integrates directly with your Property Management System (PMS) and other hospitality software, as well as your used communication platforms. This gives Runnr.ai real time access to guest booking details and previous conversations across all channels.

Using these integrations, Runnr.ai can proactively reach out to guests via WhatsApp or SMS, automate guest requests and upsells in your PMS or connected tools such as housekeeping software. It can also send mobile keys, online check-in and payment links directly to guests when supported by your systems.

You can view the full list of integrations on our integrations page.
What receptionist tasks does Runnr.ai automate? Runnr.ai can automate guest communications from pre-booking to post-checkout, including:

- Questions before a booking is made
- Booking confirmations and welcome messages
- Questions about the booking or stay
- Upsell offers such as room upgrades or activities
- Payment or invoice queries
- Review requests after the stay
Does Runnr.ai replace front office staff? Runnr.ai doesn't necessarily eliminate the need for front office staff, however it gives staff more time to focus on creating excellent guest experiences rather than doing manual admin work. We also see customers that have been able to reduce their staff with 50% by using Runnr.ai to automate up to 95% of guest interactions.
Does Runnr.ai require regular maintenance from my staff? No, Runnr.ai does not require technical maintenance from your staff. However, we recommend regularly reviewing and updating your knowledge base. The platform also provides AI-powered recommendations through the 'Content Improvement' screen to help identify missing or outdated content.
Does Runnr.ai learn on the job? Yes, Runnr.ai learns on the job and its responses improve over time. Runnr.ai actively highlights missing or incomplete information based on real guest conversations. This allows your team to easily add or refine content in the knowledge base, which directly improves response quality and increases automation rates.

Runnr.ai uses guest and booking data from your PMS, information you add to its knowledge base, and insights from past conversations to give more accurate answers and better recommendations, such as suggesting relevant upsells based on guest behavior.

All information can be reviewed and updated at any time, and any changes are applied immediately across all guest conversations.

Smarter service. Happier guests. Less work.

Trusted by 500+ accomodations

Who we work with

An overview of our solutions

Our setup is simple

What guests say

Why you should book a demo

Read our customer stories

Success Story: Hotel Jakarta

Success Story: Center Parcs de Eemhof

Success Story: How Valk Exclusief Elevates Guest Experience with Runnr.ai

Ready to take guest experience to the next level?

Our solutions

Runnr.ai works best for:

An overview of our solutions

Simple setup

Why you should book a demo

Read our customers stories

"Due to the high volume of inbound questions on multiple channels it was a challenge to manage this in a high quality matter. With Runnr.ai we are able to provide high standards in our guest communication while it also processes upsells automatically "

Frequently asked questions