Our solutions

Enhance guest experiences and streamline operations with Runnr.ai’s smart solutions. From AI-powered conversations and a unified inbox to seamless digital key access, automatic upselling, and a 24/7 AI virtual concierge—our technology simplifies guest communication, boosts revenue, and reduces workload. Elevate your hospitality with automation that works for you.

  • Deliver exceptional guest experiences
  • Free up your front desk
  • Boost your upsells

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Trusted by 350+ hotels

and holiday parks

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Runnr.ai works best for:

  • Hotels – From boutique hotels to large chains, ensuring seamless guest communication and automation.

  • Holiday parks & campings – Enhancing guest experiences with automated messaging, upsells, and request management.

  • Resorts – Providing high-touch service with AI-driven guest interactions and streamlined operations.

  • Aparthotels – Simplifying long-stay management with automated requests, upsells, and digital guest services.

  • Hostels – Handling high guest volumes efficiently with instant communication and automated workflows.

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An overview of our solutions

Engage with your guests seamlessly from the moment they book until checkout. Proactive messaging lowers the threshold for communication, making it the go-to channel for guest interactions. By reducing reliance on email and phone, your staff can focus on what truly matters—providing exceptional guest experiences.

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Runnr.ai automates guest communication and repetitive tasks with AI-powered conversations. Guests receive instant answer on their questions and for their queries and requests 24/7, ensuring a seamless experience. By reducing your team’s workload, staff can focus on delivering exceptional in-person interactions.

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Bring all your guest interactions together in one place with Runnr.ai’s Unified Inbox. Manage messages from WhatsApp, SMS, Booking.com, and webchat without switching between platforms. Improve response times, collaborate effortlessly, and provide guests with top-tier service—all in a single, user-friendly interface.

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Runnr.ai proactively offers upsells, processing them automatically when integrated or forwarding them to the front office for manual follow-up. This generates up to €50 in additional revenue per room per month. 

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Simple setup

  • Seamless setup: Get started in 45 minutes with minimal effort.

  • PMS integration: Automate communication and workflows with real-time data syncing.

  • WhatsApp & SMS onboarding: Reach 85% of guests, with a 98% open rate and 55%+ engagement on their preferred channels.
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Why you should book a demo

Turn every guest interaction into a 5-star experience!

 

Improved guest experience

94 %

of guests says Runnr.ai enhances their stay.

Guest engagement

+ 65 %

Guests that ask one or more questions.

Boost your upsells

50

extra revenues per room / month by relevant upselling.

Automation rate

95 %

Guests questions and interactions that are automated by Runnr.ai.

Improved guest experience

94 %

of guests says Runnr.ai enhances their stay.

Guest engagement

+ 65 %

Guests that ask one or more questions.

Boost your upsells

50

extra revenues per room / month by relevant upselling.

Automation rate

95 %

Guests questions and interactions that are automated by Runnr.ai.

Book a demo

Read our customers stories

Quotes from satisfied hoteliers and holiday parks describing the impact of Runnr.ai on their business.

Hotel Jakarta

200 rooms

"Due to the high volume of inbound questions on multiple channels it was a challenge to manage this in a high quality matter. With Runnr.ai we are able to provide high standards in our guest communication while it also processes upsells automatically"
Frank Tuhusula - General Manager

  • of bookings reached 75 %
  • Automation rate 90,6 %
  • Avg. upsell value per room / month 65

More about this case

Snoozebox London

70 rooms

We experience a reduced operational workload and a lot more breakfast bookings that are automatically booked in our PMS. Our guests are happy with a personalised and efficient way of support during their stay"
Bolormaa Gantulga - General Manager

  • of bookings reached 95 %
  • Automation rate 95,1 %
  • Avg upsell value per room / month 43 £

More about this case

Blendin Bloemendaal

46 rooms

We see a huge increase in breakfast bookings due to the pro-active upsell questions on Whatsapp. Also there has been a reduction of 75% of inbound questions since we started using Runnr.ai."
Angelica Contze - Marketing Manager

  • of bookings reached 85 %
  • Guest engagement 68 %
  • Avg. revenue per room by Runnr.ai 52

Boutique Hotel ter Zand

85 rooms

The feedback from our guests is very positive as they get immediate responses on their questions and inquiries. We see high value in Runnr.ai as the majority of our inbound is automated since we started."
Sarah van Waeyenberghe - Rooms divisions manager

  • Guet engagement 70 %
  • Bookings reached 97 %
  • Avg. upsell value per room / month 32

Vakantiepark de IJsvogel

46 rooms

At de IJsvogel, we try to connect our guests w ith our team and the Veluwe in as many ways as possible. Runnr. Ai proactively helps our guests with fresh, f un and, most importantly, meaningful answers ! As a result, we receive fewer questions at the front desk and our guests are more satisfied."
Mark Wichers - Owner

  • of bookings reached + 90 %
  • Guest engagement 83 %
  • Automation rate 93 %

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See our case studies

"Due to the high volume of inbound questions on multiple channels it was a challenge to manage this in a high quality matter. With Runnr.ai we are able to provide high standards in our guest communication while it also processes upsells automatically "

Frank Tuhusula - General Manager Hotel Jakarta

Ready to improve your guest communication? Schedule a Demo and discover how Runnr.ai can transform your hospitality services.

Let’s begin the journey

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