Whether it’s Wi-Fi, cleaning schedules, or check-out details. Runnr.ai replies instantly via WhatsApp, right when guests need it.
For long-stay guests, everything needs to be right.
In an aparthotel, guests expect convenience, independence, and personal contact. Runnr.ai delivers it all automatically via WhatsApp.
Trusted by 500+ accomodations
Every question answered. Every stay made smoother.
Recognizable challenges for aparthotels
Self Check-In Preferred
Guests want to check in independently, but still need quick help with practical questions.
Repetitive Questions Overload
The reception team answers the same questions about access, cleaning, and kitchen use repeatedly.
Missed Upselling Opportunities
Upselling gets overlooked because staff are too busy with daily tasks.
Long International Stays
Guests often come from abroad and stay for extended periods, sometimes weeks.
Limited Staff Capacity
Front desk staff can’t always respond quickly due to limited availability.
No Central Info Hub
Information is scattered, making it hard for guests to find quick answers on their own.
A better guest experience, less work for your team
Guests check in digitally, get key access and practical info via WhatsApp. Common questions are answered automatically. Extras like breakfast or cleaning are offered at the right time, and all communication is in the guest’s language. Without extra workload.
Engage with your guests proactively from booking to checkout
Step 1BookingEngage guests from the moment they book with practical information and personalized offers
Step 2ArrivalEnsure a smooth welcome and promote your facilities
Step 3Check-inEnsure a smooth check-in process, send digital keys and promote upsells
Step 4StayAsk for in-stay feedback and offer additional services
Step 5Check-outMake goodbyes effortless while leaving a lasting impression
The power of Runnr.ai for hostels
Smart tech, instant results. Choose the tone and style of your digital agent — casual, professional, or extra warm.
Proactive messaging
Automate 95% of guest conversations — while keeping it human.
Unified Inbox
WhatsApp, SMS, website, Booking.com — all in one place.
Upsells & request handling
Offer breakfast, late check-out or champagne. Automatically, at the right time.
Real-Time Insights
Know what’s happening: open requests, satisfaction scores, time saved and revenue generated.
Multilingual chat
Guests receive replies in their own language, you simply type in yours.
Integrations
Seamlessly connects to your PMS (mews, booking.com), housekeeping tools, key systems, and booking platforms.
Online check-in
Guests pay for extras directly in chat fast, secure, and hassle-free, boosting both convenience and revenue.
"Our guests come for comfort and freedom. With Runnr, they get exactly that and more. Without overwhelming our team."
BobMarketing manager Cityden Aparthotels
"It felt like I was talking to a real person"
What guests say
Laura BGuest at Boutique Hotel aan Zee
I had my door code in under a minute. No waiting, no app.
Daniel RBusiness traveler
Even my restaurant reservation was handled over WhatsApp. Super easy!
Sara MWeekend guest
I messaged in French and got a reply instantly. So convenient.
Peter J.Citytriper
I didn’t have to go to the reception once. Everything just worked — from the door code to booking the sauna.
Kim L.Traveler
I messaged in the evening about late check-out and it was arranged in two minutes. Super smooth.
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Ready to level up your guest experience?
Start real conversations on the channel your guests actually use, whatsapp.