From Wi-Fi codes to kitchen rules or pub crawl times. Runnr.ai answers every question via WhatsApp, right when guests need it.
Many guests, little time? Automate without losing your personal touch.
In a hostel, it’s all about experience, freedom, and speed. With Runnr.ai, every guest gets instant answers via WhatsApp, in their own language, 24/7.
Trusted by 500+ accomodations
Every guest, instantly helped
Recognizable challenges for Hostels
High Volume Pressure
Large groups and international guests create constant demand, putting pressure on staff and stretching response times.
Repetitive Questions Daily
Guests keep asking the same things: Wi-Fi, check-out, kitchen rules taking up valuable time every day.
Reception Overloaded Fast
Group bookings and practical requests quickly overwhelm the front desk, leaving little time for personal attention.
Guests Hate Waiting
Travelers want to explore, not queue delays at check-in or with questions hurt the guest experience.
Info Always Requested
Guests constantly ask about facilities, activity times, or breakfast information that should be easily accessible.
Needs Beyond Staff Hours
Guests need answers 24/7, even when your team isn’t available especially in evenings or weekends.
Smart support, real connection
Guests get instant answers via WhatsApp. No waiting, no language barriers. Info and upsells run automatically, so your team can focus on personal contact and building community, even during night shifts or staff changes.
Engage with your guests proactively from booking to checkout
Step 1BookingEngage guests from the moment they book with practical information and personalized offers
Step 2ArrivalEnsure a smooth welcome and promote your facilities
Step 3Check-inEnsure a smooth check-in process, send digital keys and promote upsells
Step 4StayAsk for in-stay feedback and offer additional services
Step 5Check-outMake goodbyes effortless while leaving a lasting impression
The power of Runnr.ai, at a glance
Smart tech, instant results. Choose the tone and style of your digital agent — casual, professional, or extra warm.
Proactive messaging
Automate 95% of guest conversations — while keeping it human.
Unified Inbox
WhatsApp, SMS, website, Booking.com — all in one place.
Upsells & request handling
Offer breakfast, late check-out or champagne. Automatically, at the right time.
Real-Time Insights
Know what’s happening: open requests, satisfaction scores, time saved and revenue generated.
Multilingual chat
Guests receive replies in their own language, you simply type in yours.
Integrations
Seamlessly connects to your PMS (mews, booking.com), housekeeping tools, key systems, and booking platforms.
Online check-in
Guests pay for extras directly in chat fast, secure, and hassle-free, boosting both convenience and revenue.
"It felt like I was talking to a real person"
What guests say
Laura BGuest at Boutique Hotel aan Zee
I had my door code in under a minute. No waiting, no app.
Daniel RBusiness traveler
Even my restaurant reservation was handled over WhatsApp. Super easy!
Sara MWeekend guest
I messaged in French and got a reply instantly. So convenient.
Peter J.Citytriper
I didn’t have to go to the reception once. Everything just worked — from the door code to booking the sauna.
Kim L.Traveler
I messaged in the evening about late check-out and it was arranged in two minutes. Super smooth.
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Ready to level up your guest experience?
Start real conversations on the channel your guests actually use, whatsapp.