Automated upsell

Earn more revenue from every room with automated upsells

Runnr.ai automatically handles guest requests and proactively suggests relevant in-stay upsells, like early check-in, a bottle of champagne, or bike rental, within conversations. When a guest confirms, it's instantly added to the PMS and their final invoice.

✅ Earn €50+ extra revenue per room
✅ Automate any hotel upsell, from room upgrades to early check-ins

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Why choose Runnr.ai for automated upsells

Up to €50 extra revenue per room

Suggest the right upsells at exactly the right moment to increase success rate.

95% automation rate

Automatically handle the upsell from offer to invoicing, freeing up staff time.

Proactive, context-aware offers

Runnr offers relevant upsells proactively during the guest conversation and handles them instantly when a guest asks.

Transparent pricing

Avoid surprises on the final invoice by clearly sharing extra costs within the conversation.

Always-on service

Guests can request or ask questions about upsells 24/7, across WhatsApp, SMS, OTA inboxes, and more.

Real-time PMS sync

Confirmed upsells are instantly added to the PMS so the on-site team can fulfill the request.

How it works

From guest message to confirmed upsell booking, automatically

Step 1. Personalized Offer

Runnr proactively offers relevant products at the right moment or responds instantly when a guest asks.

Step 2. Guest confirms

The guest confirms directly in the conversation. If the AI needs any extra details first it asks before proceeding.

Step 3. Added to the PMS

The product is booked directly in the PMS and added to their invoice. If the product is subject to availability, Runnr first notifies your team.

Step 4. Service provided

A fulfillment task is automatically created so your team knows what to deliver, where, and when, no manual follow-up needed.

All-in-one solution for every type of accommodation

Smart upsells, built for modern hotels, holiday parks, campings, hostels, and aparthotels.

Boost revenue

Configure any product once, and let the AI offer it to every relevant guest, automatically. Breakfast, late checkout, parking, packages, and more. Averaging €50 extra per room, per month.

Relevant offers at the right time

Upsells are offered only when they make sense. The AI checks the booking context before every offer, so guests only see what's actually available and useful to them.

Conversations that feel natural

Integrated upsells feel relevant and natural. Not like spammy emails, just boosting revenue and guest satisfaction.

Seamless integration

Works with any PMS for direct booking and real-time invoices. For hotels without a PMS, upsell requests are routed to staff for manual follow-up.

Availability-aware

Not sure if a product will be available? Enable the "subject to availability" option, the AI will tell the guest the hotel will confirm shortly, rather than booking immediately.

Discover how Hotel de Sterrenberg is earning €75+ extra per room

Since starting to use Runnr.ai to handle guest messages, Hotel de Sterrenberg has seen impressive results:

90% of inbound guest messages answered automatically, 24/7
9 in 10 guests receive proactive messages about their stay on WhatsApp
Perfectly timed upsells generate €75 extra revenue per room per month on average

Frequently asked questions

What kind of upsells can we offer automatically?

Typical upsells include breakfast, parking, early check-in, late checkout, celebration packages, bike rental, and more. You decide what to offer — we handle when and how it’s offered to each guest.

When are upsell offers sent to the guest? Runnr.ai triggers upsell offers at the most relevant moment in the guest journey. For example: breakfast the evening before, early check-in on arrival day, or room upgrades after booking.

Does it feel like a sales message to the guest?

Not at all. Upsells are offered naturally within the conversation — always after the guest receives helpful info first. It feels like thoughtful service, not a pitch.

Can we track how much extra revenue is generated?

Yes. You get clear insights in your dashboard: conversion rates, most popular upsells, and total revenue generated — all without adding work for your team.

How does using Runnr.ai's automated messaging increase upsells? Runnr.ai increases upsells by sending timely, personalized messages based on the guest’s booking details and chat history.

Instead of generic offers, guests receive relevant upsell prompts, such as room upgrades, late checkout, parking, or activities, at the moment they are most likely to convert. These messages are sent automatically on guests’ preferred channels, including WhatsApp, SMS, and in-platform messaging.

This leads to higher conversion rates and additional revenue, without adding extra work for front office staff or putting them in an uncomfortable position.

How does Runnr.ai know what to charge? You set the price and charging mode when configuring each product. The options are: once per item, per night, per person, or per person per night. Runnr.ai calculates the exact total based on the guest's stay details (number of nights, number of guests) and the quantity they request.

Which PMS integrations are supported? Runnr works with all PMS systems. When a guest confirms an upsell, it's booked directly in your PMS and added to their invoice in real time.