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Hotels
Valk_105
Runnr.ai automates up to 95% of hotel guest communication via WhatsApp and the Booking.com inbox.
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Holidayparks
Vakantieparken
Answering questions instantly, reducing workload, and boosting guest satisfaction.
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Campings
Campings-2
From power and token questions to local tips. Runnr.ai answers all automatically via WhatsApp.
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Others
Hostels
Aparthotels
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Automated upsell

Automated upsells for the hospitality industry

Runnr.ai proactively promotes relevant upsells like breakfast, late check-outs, and parking directly within guest conversations. With seamless automation and PMS integration, upsells are processed instantly—generating up to €50 extra revenue per room per month while enhancing the guest experience.

✅  Earn up to €50 per room, per month
✅  Boost upsells without spamming your guests

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Automatic Upsells

Benefits of Runnr.ai automatic upsells

01-1 Up to €50 extra revenue per room

Through smart, personalized upsell offers.

  
02 95% automation rate

Most upsell interactions are handled without staff involvement.

  
03 Context-aware offers

Guests only see upsells that are relevant, like breakfast if not included.

  
04 Seamless PMS integration Upsells are automatically added to guest invoices in real time.
  
05 Manual fallback when needed

If no integration exists, requests are sent to staff for follow-up.

  
06 Multi-channel and always on

Upsells are offered via WhatsApp, SMS, and automated guest flows, 24/7.

  

All-in-one solution for modern hotels and holiday parks

Smart tech, instant results. Choose the tone and style of your digital agent — casual, professional, or extra warm.

Boost revenue
Upsell breakfast, late check-out, parking, and more. Fully automated, averaging €50 extra per room.
Boost revenue
Relevant upsells at the right time
Offer upsells only when relevant, keeping conversations helpful, timely, and guest-focused.
Boost revenue
Natural communication
Integrated upsells feel relevant and natural. Not like spammy emails, just boosting revenue and guest satisfaction.
Natural communication
Seamless integration
Seamless upsell processing and instant invoice updates or manual follow-up if no integration exists.
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Integrations
BC Amsterdam (1)

Ready to level up your guest experience?

Start real conversations on the channel your guests actually use, whatsapp.

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Frequently asked questions

What kind of upsells can we offer automatically?

Typical upsells include breakfast, parking, early check-in, late checkout, celebration packages, bike rental, and more. You decide what to offer — we handle when and how it’s offered to each guest.
When are upsell offers sent to the guest? Runnr.ai triggers upsell offers at the most relevant moment in the guest journey. For example: breakfast the evening before, early check-in on arrival day, or room upgrades after booking.
Does it feel like a sales message to the guest?

Not at all. Upsells are offered naturally within the conversation — always after the guest receives helpful info first. It feels like thoughtful service, not a pitch.
Can we track how much extra revenue is generated?

Yes. You get clear insights in your dashboard: conversion rates, most popular upsells, and total revenue generated — all without adding work for your team.
How does using Runnr.ai's automated messaging increase upsells? Runnr.ai increases upsells by sending timely, personalized messages based on the guest’s booking details and chat history.

Instead of generic offers, guests receive relevant upsell prompts, such as room upgrades, late checkout, parking, or activities, at the moment they are most likely to convert. These messages are sent automatically on guests’ preferred channels, including WhatsApp, SMS, and in-platform messaging.

This leads to higher conversion rates and additional revenue, without adding extra work for front office staff or putting them in an uncomfortable position.