Automated upsell

Automated upsells for the hospitality industry

Runnr.ai proactively promotes relevant upsells like breakfast, late check-outs, and parking directly within guest conversations. With seamless automation and PMS integration, upsells are processed instantly—generating up to €50 extra revenue per room per month while enhancing the guest experience.

✅ Earn up to €50 per room, per month
✅ Boost upsells without spamming your guests

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Benefits of Runnr.ai automatic upsells

Up to €50 extra revenue per room

Through smart, personalized upsell offers.

95% automation rate

Most upsell interactions are handled without staff involvement.

Context-aware offers

Guests only see upsells that are relevant, like breakfast if not included.

Seamless PMS integration Upsells are automatically added to guest invoices in real time.

Manual fallback when needed

If no integration exists, requests are sent to staff for follow-up.

Multi-channel and always on

Upsells are offered via WhatsApp, SMS, and automated guest flows, 24/7.

All-in-one solution for modern hotels and holiday parks

Smart tech, instant results. Choose the tone and style of your digital agent — casual, professional, or extra warm.

Boost revenue

Upsell breakfast, late check-out, parking, and more. Fully automated, averaging €50 extra per room.

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Relevant upsells at the right time

Offer upsells only when relevant, keeping conversations helpful, timely, and guest-focused.

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Natural communication

Integrated upsells feel relevant and natural. Not like spammy emails, just boosting revenue and guest satisfaction.

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Seamless integration

Seamless upsell processing and instant invoice updates or manual follow-up if no integration exists.

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Unified inbox for the hospitality industry

Runnr.ai’s unified inbox is the central hub for all guest interactions, providing accommodations with an organized and seamless way to manage conversations and requests. Whether guests reach out via WhatsApp, SMS, Booking.com, or webchat, everything is consolidated into one easy-to-use interface.

All your guest messages in one inbox
Seamless communication, zero hassle

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Trusted by 500+ hotels

and holiday parks

All-in-one solution for modern hotels and holiday parks

Bring all your guest interactions together in one place with Runnr.ai’s Unified Inbox. Manage messages from WhatsApp, SMS, Booking.com, and webchat without switching between platforms. Improve response times, collaborate effortlessly, and provide guests with top-tier service—all in a single, user-friendly interface.

Accommodations can initiate conversations with any guest linked to a booking, enabling timely updates, personalized offers, and better engagement throughout their stay.

Runnr.ai displays key guest details directly in the inbox, making service faster and more personalized.

Instantly see the guest's name, stay dates, and booked room type for accurate responses. With one-click access to PMS and Booking.com profiles, your team can quickly process requests and enhance the guest experience.

Everything you need is right at your fingertips.

Whether it’s a request for extra amenities, a special celebration, or anything else, the unified inbox keeps everything organized.

Automated when integrated – Requests like housekeeping or upsells are instantly processed.
Sent to the front desk when needed – If no integration exists, staff is notified to handle it manually.

A streamlined workflow for a better guest experience.

The front desk can take over and claim conversations or pick up manual requests anytime from the unified inbox, ensuring smooth coordination and personalized guest service whenever needed.

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Benefits of Runnr.ai unified inbox?

Streamlined communication: consolidate all guest interactions into one interface to improve efficiency and reduce response times.
Enhanced guest service: Access key guest information instantly to provide personalized and accurate responses.
Effortless collaboration: Allow the front desk to seamlessly take over for complex or high-priority conversations.
Integrated with pms: Direct links to guest profiles in your pms or Booking.com ensure accurate and up-to-date guest details.
Scalable solution: Perfect for properties of all sizes, from boutique hotels to holiday parks and large chains.

Why choose to use Runnr.ai?

Turn every guest interaction into a 5-star experience!

94 %

of guests says Runnr.ai enhances their stay

of your front office team

+ 100 %

loves working in Runnr.ai

Automation rate

95 %

Guests questions and interactions that are automated by Runnr.ai.

Reduce inbound with

+ 75 %

on other communication channels like email and phone

Turn every guest interaction into a 5-star experience!

94 %

of guests says Runnr.ai enhances their stay

of your front office team

+ 100 %

loves working in Runnr.ai

Automation rate

95 %

Guests questions and interactions that are automated by Runnr.ai.

Reduce inbound with

+ 75 %

on other communication channels like email and phone

Try it yourself Discover succes stories

Setup

Simple setup and smarter learning

Seamless setup

Get started in just 45 minutes with minimal effort.

AI-driven learning

The assistant improves over time by learning from guest interactions.

Actionable insights

Refine your offerings with guest data and performance metrics.

At de IJsvogel, we try to connect our guests with our team and the Veluwe in as many ways as possible. Runnr. Ai proactively helps our guests with fresh, f un and, most importantly, meaningful answers ! As a result, we receive fewer questions at the front desk and our guests are more satisfied.

Mark Wichers Co-owner — Vakantiepark de IJsvogel

Ready to improve your guest communication? Schedule a Demo and discover how Runnr.ai can transform your hospitality services.

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Read our customers stories

Quotes from satisfied hoteliers and holiday parks describing the impact of Runnr.ai on their business.

Hotel Jakarta

200 rooms

"Due to the high volume of inbound questions on multiple channels it was a challenge to manage this in a high quality matter. With Runnr.ai we are able to provide high standards in our guest communication while it also processes upsells automatically"
Frank Tuhusula - General Manager

of bookings reached 75 %

Automation rate 90,6 %

Avg. upsell value per room / month 65 €

More about this case

Snoozebox London

70 rooms

We experience a reduced operational workload and a lot more breakfast bookings that are automatically booked in our PMS. Our guests are happy with a personalised and efficient way of support during their stay"
Bolormaa Gantulga - General Manager

of bookings reached 95 %

Automation rate 95,1 %

Avg upsell value per room / month 43 £

More about this case

Blendin Bloemendaal

46 rooms

We see a huge increase in breakfast bookings due to the pro-active upsell questions on Whatsapp. Also there has been a reduction of 75% of inbound questions since we started using Runnr.ai."
Angelica Contze - Marketing Manager

of bookings reached 85 %

Guest engagement 68 %

Avg. revenue per room by Runnr.ai 52 €

Vakantiepark de IJsvogel

46 rooms

At de IJsvogel, we try to connect our guests w ith our team and the Veluwe in as many ways as possible. Runnr. Ai proactively helps our guests with fresh, f un and, most importantly, meaningful answers ! As a result, we receive fewer questions at the front desk and our guests are more satisfied."
Mark Wichers - Owner

of bookings reached + 90 %

Guest engagement 83 %

Automation rate 93 %

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See our case studies

Frequently asked questions
What kind of upsells can we offer automatically?
Typical upsells include breakfast, parking, early check-in, late checkout, celebration packages, bike rental, and more. You decide what to offer — we handle when and how it’s offered to each guest.

When are upsell offers sent to the guest? Runnr.ai triggers upsell offers at the most relevant moment in the guest journey. For example: breakfast the evening before, early check-in on arrival day, or room upgrades after booking.
Does it feel like a sales message to the guest?
Not at all. Upsells are offered naturally within the conversation — always after the guest receives helpful info first. It feels like thoughtful service, not a pitch.

Can we track how much extra revenue is generated?
Yes. You get clear insights in your dashboard: conversion rates, most popular upsells, and total revenue generated — all without adding work for your team.

How does using Runnr.ai's automated messaging increase upsells? Runnr.ai increases upsells by sending timely, personalized messages based on the guest’s booking details and chat history.

Instead of generic offers, guests receive relevant upsell prompts, such as room upgrades, late checkout, parking, or activities, at the moment they are most likely to convert. These messages are sent automatically on guests’ preferred channels, including WhatsApp, SMS, and in-platform messaging.

This leads to higher conversion rates and additional revenue, without adding extra work for front office staff or putting them in an uncomfortable position.

Discover more

Explore our blogs, case studies, and webinars for practical insights and real-world experiences in the hospitality industry.

Go to all resources

Automated upsells for the hospitality industry

Benefits of Runnr.ai automatic upsells

All-in-one solution for modern hotels and holiday parks

Unified inbox for the hospitality industry

All-in-one solution for modern hotels and holiday parks

Benefits of Runnr.ai unified inbox?

Why choose to use Runnr.ai?

Simple setup and smarter learning

Ready to level up your guest experience?

Ready to transform your guest communication?

Read our customers stories

Frequently asked questions

Discover more