Runnr.ai answers guest questions instantly via WhatsApp and Booking.com, in their language. Upsells are sent at the right moment. Everything happens in one inbox. Fast, personal, automated.
Built for hotels
Brilliant for guests
Runnr.ai automates up to 95% of guest communication via WhatsApp and the Booking.com inbox.
Fully integrated with your PMS.
Your guests will love it.
Trusted by 500+ hotels
Made for the modern hotel
Recognizable challenges for hotels
Endless simple questions
Guests keep calling or queueing for the same routine things like check-in times, breakfast hours or parking.
Scattered guest communication
Messages come in via email, WhatsApp, Booking.com and the front desk. No overview = slow replies, lower satisfaction.
Manual upselling gaps
Upsell opportunities are missed or handled manually. Result: consistent revenue left on the table, every single stay.
Too many systems
Staff switch between PMS, inboxes and apps just to answer basic questions — it's inefficient and exhausting.
Staff shortages pressure
Your team is stretched thin. That means longer wait times, more mistakes, and a drop in service quality.
No clear insight
Without insight into guest requests and team performance, it’s hard to improve — or even know where to start.
With the right digital support, you create a better guest experience
While guests expect fast, personal service, your front office gets overwhelmed. Simple questions pile up, systems don’t talk to each other, and upselling comes too late.
Tailored for busy hotel teams
Hotel guests expect speed, service, and attention — all at once. Runnr helps your team respond fast and personally, without overwhelming the front desk.
Unified guest inbox
Combine Booking.com and WhatsApp into one clear view for your team.
Timed Upsell Offers
Offer extras like breakfast or late check-out at just the right moment.
Real-Time Insights
Know what’s happening: open requests, satisfaction scores, time saved and revenue generated.
Multilingual messaging
Automatically responds to guests in their preferred language, 24/7.
Mews & Booking Sync
Runnr does more than reply — it triggers actions directly in Mews, like check-outs or room notes.
"It felt like I was talking to a real person"
What guests say
Laura BGuest at Boutique Hotel aan Zee
I had my door code in under a minute. No waiting, no app.
Daniel RBusiness traveler
Even my restaurant reservation was handled over WhatsApp. Super easy!
Sara MWeekend guest
I messaged in French and got a reply instantly. So convenient.
Peter J.Citytriper
I didn’t have to go to the reception once. Everything just worked — from the door code to booking the sauna.
Kim L.Traveler
I messaged in the evening about late check-out and it was arranged in two minutes. Super smooth.