Automated upsells for the hospitality industry

Runnr.ai proactively promotes relevant upsells like breakfast, late check-outs, and parking directly within guest conversations. With seamless automation and PMS integration, upsells are processed instantly—generating up to €50 extra revenue per room per month while enhancing the guest experience.

  • Earn up to €50 per room, per month
  • Boost upsells without spamming your guests

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Trusted by 350+ hotels

and holiday parks

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Why choose Runnr.ai for upselling?

Runnr.ai proactively offers relevant upsells like breakfast, late check-outs, and parking, driving an average of €50 extra revenue per room per month—all seamlessly automated within guest conversations.

We also promote on-site facilities such as bike rentals, F&B outlets, and other amenities, ensuring guests are aware of everything your accommodation has to offer while maximizing revenue opportunities.

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Runnr.ai ensures that upsells are only offered when relevant, creating a natural and guest-friendly experience. For example, we proactively offer breakfast only if it’s not included in the guest’s stay.

When a guest inquires about specific facilities or amenities, we seamlessly introduce upsell opportunities within the conversation, maximizing revenue while keeping interactions helpful and unobtrusive.

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Runnr.ai seamlessly integrates upsells into guest interactions, ensuring they feel relevant and non-intrusive.

Unlike traditional email promotions, which can feel like spam, our approach keeps communication helpful and timely, enhancing the guest experience while driving additional revenue.

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Runnr.ai automates upsell bookings by instantly adding them to guest invoices in real-time, reducing administrative work and ensuring a seamless experience for both guests and staff.

When no integration is available, the upsell is processed as a guest request for manual follow-up. We are continuously expanding our integrations to further increase the automation rate and streamline upsell processing.

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Want to see it in action?

Simple setup

  • Seamless setup: Get started in 45 minutes with minimal effort.

  • PMS integration: Automate communication and workflows with real-time data syncing.

  • WhatsApp & SMS onboarding: Reach 85% of guests, with a 98% open rate and 55%+ engagement on their preferred channels.

Schedule a demo

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Why choose to use Runnr.ai?

Turn every guest interaction into a 5-star experience!

Improved guest experience

94 %

of guests says Runnr.ai enhances their stay.

Guest engagement

+ 65 %

Guests that ask one or more questions.

Boost your upsells

50

extra revenues per room / month by relevant upselling.

Automation rate

95 %

Guests questions and interactions that are automated by Runnr.ai.

Improved guest experience

94 %

of guests says Runnr.ai enhances their stay.

Guest engagement

+ 65 %

Guests that ask one or more questions.

Boost your upsells

50

extra revenues per room / month by relevant upselling.

Automation rate

95 %

Guests questions and interactions that are automated by Runnr.ai.

Try it yourself Discover succes stories

Ready to transform your guest communication?

Schedule a demo today and discover how Runnr.ai’s unified inbox can streamline your operations.

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We see a huge increase in breakfast bookings due to the pro-active upsell questions on Whatsapp. Also there has been a reduction of 75% of inbound questions since we started using Runnr.ai.

Angelica Contze - Marketing Manager at Blendin Hotels

Ready to improve your guest communication? Schedule a Demo and discover how Runnr.ai can transform your hospitality services.

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Read our customers stories

Quotes from satisfied hoteliers and holiday parks describing the impact of Runnr.ai on their business.

Hotel Jakarta

200 rooms

"Due to the high volume of inbound questions on multiple channels it was a challenge to manage this in a high quality matter. With Runnr.ai we are able to provide high standards in our guest communication while it also processes upsells automatically"
Frank Tuhusula - General Manager

  • of bookings reached 75 %
  • Automation rate 90,6 %
  • Avg. upsell value per room / month 65

More about this case

Snoozebox London

70 rooms

We experience a reduced operational workload and a lot more breakfast bookings that are automatically booked in our PMS. Our guests are happy with a personalised and efficient way of support during their stay"
Bolormaa Gantulga - General Manager

  • of bookings reached 95 %
  • Automation rate 95,1 %
  • Avg upsell value per room / month 43 £

More about this case

Blendin Bloemendaal

46 rooms

We see a huge increase in breakfast bookings due to the pro-active upsell questions on Whatsapp. Also there has been a reduction of 75% of inbound questions since we started using Runnr.ai."
Angelica Contze - Marketing Manager

  • of bookings reached 85 %
  • Guest engagement 68 %
  • Avg. revenue per room by Runnr.ai 52

Boutique Hotel ter Zand

85 rooms

The feedback from our guests is very positive as they get immediate responses on their questions and inquiries. We see high value in Runnr.ai as the majority of our inbound is automated since we started."
Sarah van Waeyenberghe - Rooms divisions manager

  • Guet engagement 70 %
  • Bookings reached 97 %
  • Avg. upsell value per room / month 32

Vakantiepark de IJsvogel

46 rooms

At de IJsvogel, we try to connect our guests w ith our team and the Veluwe in as many ways as possible. Runnr. Ai proactively helps our guests with fresh, f un and, most importantly, meaningful answers ! As a result, we receive fewer questions at the front desk and our guests are more satisfied."
Mark Wichers - Owner

  • of bookings reached + 90 %
  • Guest engagement 83 %
  • Automation rate 93 %

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