Whether it’s towels, a broken dishwasher, or the breakfast service. Runnr.ai automatically answers questions via WhatsApp, right when your guest needs it.
Built for holidayparks. Brilliant for guests
Runnr.ai automates guest communication on holidayparks via WhatsAp. Answering questions instantly, reducing workload, and boosting guest satisfaction.
Trusted by 500+ accomodations
Every question answered. Every guest truly helped.
Recognizable challenges for Holidayparks
Reception Under Pressure
Staff is overwhelmed during peak moments, right when guests arrive and need fast, reliable answers.
Endless Practical Questions
Guests ask about Wi-Fi, towels, and maintenance and expect clear, instant answers every time..
Manual upselling gaps
Guests don’t want to queue for basic questions. They expect quick and direct contact.
Not Enough Staff
Limited staff makes it hard to give guests the attention and service they deserve.
Repeat Questions Everywhere
Teams waste time on recurring questions that could be easily automated with smart communication.
Information Is Scattered
Guests struggle to find clear answers across apps, folders, and signs. Causing confusion and frustration.
With the right digital support, you create a better guest experience
While guests expect fast, personal service, your front office gets overwhelmed. Simple questions pile up, systems don’t talk to each other, and upselling comes too late.
Engage with your guests proactively from booking to checkout
Step 1BookingEngage guests from the moment they book with practical information and personalized offers
Step 2ArrivalEnsure a smooth welcome and promote your facilities
Step 3Check-inEnsure a smooth check-in process, send digital keys and promote upsells
Step 4StayAsk for in-stay feedback and offer additional services
Step 5Check-outMake goodbyes effortless while leaving a lasting impression
The power of Runnr.ai, at a glance
Smart tech, instant results. Choose the tone and style of your digital agent — casual, professional, or extra warm.
Proactive messaging
Automate 95% of guest conversations — while keeping it human.
Unified Inbox
WhatsApp, SMS, website, Booking.com — all in one place.
Upsells & request handling
Offer breakfast, late check-out or champagne. Automatically, at the right time.
Real-Time Insights
Know what’s happening: open requests, satisfaction scores, time saved and revenue generated.
Multilingual chat
Guests receive replies in their own language, you simply type in yours.
Integrations
Seamlessly connects to your PMS (mews, booking.com), housekeeping tools, key systems, and booking platforms.
Online check-in
Guests pay for extras directly in chat fast, secure, and hassle-free, boosting both convenience and revenue.
"It felt like I was talking to a real person"
What guests say
Laura BGuest at Boutique Hotel aan Zee
I had my door code in under a minute. No waiting, no app.
Daniel RBusiness traveler
Even my restaurant reservation was handled over WhatsApp. Super easy!
Sara MWeekend guest
I messaged in French and got a reply instantly. So convenient.
Peter J.Citytriper
I didn’t have to go to the reception once. Everything just worked — from the door code to booking the sauna.
Kim L.Traveler
I messaged in the evening about late check-out and it was arranged in two minutes. Super smooth.
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Ready to level up your guest experience?
Start real conversations on the channel your guests actually use, whatsapp.