Ai Virtual Concierge

Turn every guest interaction into a 5-star experience

Runnr.ai’s virtual assistant keeps your guests happy while reducing your workload.

✅ Happy guests: Personal and 24/7 service.

✅ Free up your staff: Automate repetitive tasks

✅ Boost upsells:Smart recommendations that drive more revenue.

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From Inbox to Upsell: One Platform, Everything Covered

Every organisation is unique. That’s why Runnr.ai lets you choose the assistant that fits you best.

Proactive messaging

Reach 85% of guests directly and cut 75% of inbound questions with automated WhatsApp and SMS.

High-quality conversations

Effortless, multilingual chats: 95% of guest questions answered instantly with room-specific accuracy.

Answer library

Set up in 45 minutes: one FAQ, auto-translated into 100+ languages for global communication.

Guest-focussed features

Automate upsells, housekeeping, keys, and taxis and boost revenue and reduce workload, all in one chat.

Unified inbox

All guest messages in one inbox: WhatsApp, SMS, Booking.com. Faster replies, seamless teamwork, better service.

Conversation insights

Turn guest chats into insights. Track engagement, automation, and upsells to boost service and revenue.

Online check in

Streamline arrivals: guests check in via WhatsApp or SMS, synced directly to your PMS. No hassle.

Turn every guest interaction into a 5-star experience

The virtual assistant by Runnr.ai is your hotel's AI-powered concierge, designed to deliver seamless guest experiences while optimizing your team's efficiency. Built for the hospitality industry, it ensures every guest query is met with a timely, accurate, and personalized response – day or night.

Happy guests: Deliver exceptional, personalized service.
Free up your staff: Automate repetitive tasks, so your team can focus on meaningful guest interactions.
Boost upsells: Increase revenue with seamless upsell opportunities tailored to guest needs.

Book a demo Discover all solutions

Trusted by 500+ hotels

and holiday parks

All-in-one solution for modern hotels and holiday parks

Runnr.ai ensures direct communication with over 85% of your guests via WhatsApp or SMS, achieving a 98% open rate.

With 55%+ guest engagement, proactive messaging reduces 75% of inbound requests, freeing up staff and streamlining operations.

Runnr.ai makes guest communication effortless and natural, allowing guests to chat in their preferred language while front office staff receive messages in theirs.

With real-time translation in 100+ languages, conversations feel smooth and human-like, ensuring a seamless experience. This eliminates language barriers and enhances guest satisfaction, making every interaction feel as personal as speaking with hotel staff.

Runnr.ai automates 95% of guest questions, delivering personalized, room-specific details in the guest’s language for instant, accurate responses.

img-high-quality-multilingual-conversation-1

Runnr.ai’s Answer Library makes setup easy with a predefined format covering common guest questions. Simply fill in your FAQs once in one language, and Runnr.ai automatically translates them into 100+ languages for seamless global communication.

Setup takes just 45 minutes, and you can update it anytime to continuously improve automation and keep information accurate.

Runnr.ai automates upsells, housekeeping requests, digital keys, and taxi bookings—all within the conversation.

Boost revenue – Upsell breakfast, late check-outs, and extras, adding €50 per room/month.
Streamline housekeeping – Guests can request fresh towels or room cleaning instantly.
Seamless check-in – Digital keys eliminate the need for physical key cards.
Easy transport – Guests can book taxis with a simple message.

Enhance guest experience while reducing staff workload—fully automated and hassle-free!

Bring all your guest interactions together in one place with Runnr.ai’s Unified Inbox. Manage messages from WhatsApp, SMS, Booking.com, and webchat without switching between platforms. Improve response times, collaborate effortlessly, and provide guests with top-tier service—all in a single, user-friendly interface.

Runnr.ai transforms guest communication into actionable data, providing clear insights into conversations, engagement, automation performance, and upsell revenue.

Track message volume, request types, and guest interactions to optimize communication and enhance service. With Runnr.ai, accommodations replace subjective insights with real-time data to improve efficiency and boost revenue.

Simplify your arrival process with Runnr.ai’s Online Check-in. We send guests a secure check-in link via WhatsApp or SMS, allowing them to fill in their details before arrival. All information is automatically synced with your PMS — no manual entry required.

Properties can customise which guest details to collect and finally capture real email addresses instead of OTA proxies.

Thanks to Runnr.ai’s high guest engagement, online check-in adoption increases significantly, helping you save time, improve data quality, and enhance the guest experience.

Seamlessly collect payments during the online check-in process with Runnr.ai. Guests receive a secure payment link via WhatsApp or SMS, allowing them to pay in advance — quickly, easily, and on their own device.

All payments are automatically synced with your PMS, reducing manual work and payment friction at the front desk. Combined with high guest engagement, Runnr.ai ensures a smoother arrival experience and faster cash flow for your property.

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Setup

Simple setup and smarter learning

Seamless setup

Get started in just 45 minutes with minimal effort.

AI-driven learning

The assistant improves over time by learning from guest interactions.

Actionable insights

Refine your offerings with guest data and performance metrics.

Why choose to use Runnr.ai?

Turn every guest interaction into a 5-star experience!

Improved guest experience

64 %

of guests says Runnr.ai enhances their stay.

Guest engagement

+ 65 %

Guests that ask one or more questions.

Boost your upsells

€ 50

extra revenues per room / month by relevant upselling.

Automation rate

95 %

Guests questions and interactions that are automated by Runnr.ai.

Improved guest experience

64 %

of guests says Runnr.ai enhances their stay.

Guest engagement

+ 65 %

Guests that ask one or more questions.

Boost your upsells

€ 50

extra revenues per room / month by relevant upselling.

Automation rate

95 %

Guests questions and interactions that are automated by Runnr.ai.

Try it yourself Discover succes stories

Per hotel it took only one hour to get Runnr.ai up and running, and about half an hour to show the team how it works. We did this for 17 hotels, and everything went smoothly without causing any issues.

Maurits Bots – IT Manager at WestCord Hotels

Ready to improve your guest communication? Schedule a Demo and discover how Runnr.ai can transform your hospitality services.

Let's begin the journey Discover our solutions

Read our customers stories

Quotes from satisfied hoteliers and holiday parks describing the impact of Runnr.ai on their business.

Hotel Jakarta

200 rooms

"Due to the high volume of inbound questions on multiple channels it was a challenge to manage this in a high quality matter. With Runnr.ai we are able to provide high standards in our guest communication while it also processes upsells automatically"
Frank Tuhusula - General Manager

of bookings reached 75 %

Automation rate 90,6 %

Avg. upsell value per room / month 65 €

More about this case

Snoozebox London

70 rooms

We experience a reduced operational workload and a lot more breakfast bookings that are automatically booked in our PMS. Our guests are happy with a personalised and efficient way of support during their stay"
Bolormaa Gantulga - General Manager

of bookings reached 95 %

Automation rate 95,1 %

Avg upsell value per room / month 43 £

More about this case

Blendin Bloemendaal

46 rooms

We see a huge increase in breakfast bookings due to the pro-active upsell questions on Whatsapp. Also there has been a reduction of 75% of inbound questions since we started using Runnr.ai."
Angelica Contze - Marketing Manager

of bookings reached 85 %

Guest engagement 68 %

Avg. revenue per room by Runnr.ai 52 €

Vakantiepark de IJsvogel

46 rooms

At de IJsvogel, we try to connect our guests w ith our team and the Veluwe in as many ways as possible. Runnr. Ai proactively helps our guests with fresh, f un and, most importantly, meaningful answers ! As a result, we receive fewer questions at the front desk and our guests are more satisfied."
Mark Wichers - Owner

of bookings reached + 90 %

Guest engagement 83 %

Automation rate 93 %

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See our case studies

Discover more

Explore our blogs, case studies, and webinars for practical insights and real-world experiences in the hospitality industry.

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Frequently asked questions
Which languages does Runnr.ai support? Runnr.ai supports more than 100 languages through automatic translation. You can define the languages spoken by your front office team, and messages received in other languages are translated automatically.

Runnr.ai always provides two way translation, so guests can communicate in their own language while your front office team can read and reply in theirs. Everyone continues working in the language they are most comfortable with.

Guests receive messages in their own language based on the language or location stored in the PMS, or in the default language if no location information is available.
Does Runnr.ai also manage communications before a guest makes a booking? Yes, Runnr.ai manages guest communications from before booking through to after checkout.

It answers questions from prospective guests via webchat, WhatsApp button on the website, or pre-booking messaging at Airbnb , and guides them toward completing a booking.
Does Runnr.ai replace emails, guest apps, or website chatbots? No, Runnr.ai does not replace your email, guest apps, or website. It works alongside them to unify and automate guest communication across all channels.

Runnr.ai connects directly to WhatsApp, SMS, webchat, OTA messaging inboxes and manages everything in one unified inbox. Because Runnr.ai proactively communicates with guests via WhatsApp, WhatsApp often becomes the main communication channel instead of conversations being fragmented across multiple platforms. In practice, we see that up to 75 percent of inbound questions are reduced after implementing Runnr.ai. This results in fewer emails, phone calls, and repetitive questions across other channels, while improving the overall guest experience.

Runnr.ai can work together with existing guest apps. In some cases, it replaces the web app because guest engagement through Runnr.ai is often higher. The right setup depends on your use case and how you prefer guests to interact with your property.

Can guests still speak to a real person? Yes, guests can always speak to a real person when needed. Runnr.ai allows receptionists to take over a conversation at any time, on any channel.

Through the unified inbox, staff can monitor conversations and step in whenever a human touch is required. Conversations can also be automatically escalated if Runnr.ai cannot answer a question or if certain topics are configured to be handled by the front office.

Guests can also trigger a request themselves that passes the conversation directly to a front office employee, ensuring they always feel supported and in control of the interaction.
What happens when Runnr.ai doesn't know the answer to a guest query? Runnr.ai uses the knowledge base you add and its prior experience to handle guest queries, however if it doesn't know the answer it can pass over the conversation to the human front office staff to resolve. This is possible across all channels, and the human front office staff will have access to all previous interactions with the specific guest through the unified inbox.

If it's likely that other guests will ask a similar question, your front office staff can easily update the knowledge base. Runnr.ai also automatically detects areas where it's knowledge is limited and flags those in the 'Content Improvement' screen in your account so you can add more information.
Which communication channels does Runnr.ai support? Runnr.ai supports the communication channels guests prefer, including WhatsApp, SMS, a webchat and OTA messaging such as Booking.com and Airbnb. in 2026 Runnr.ai will add Expedia, VRBO, email and voice as additional channels.
How does Runnr.ai help save time? Runnr.ai saves time by automating tasks that were previously manual, repetitive, and admin-intensive. These tasks include customizing welcome messages for each guest, responding to queries across multiple channels, suggesting upsells based on the booking, asking guests to leave a review, and more.

This saves time for front office staff, giving them more time to focus on delivering excellent guest experiences.