Runnr.ai ensures direct communication with over 85% of your guests via WhatsApp or SMS, achieving a 98% open rate.
With 55%+ guest engagement, proactive messaging reduces 75% of inbound requests, freeing up staff and streamlining operations.
Turn every guest interaction into a 5-star experience
The virtual assistant by Runnr.ai is your hotel's AI-powered concierge, designed to deliver seamless guest experiences while optimizing your team's efficiency. Built for the hospitality industry, it ensures every guest query is met with a timely, accurate, and personalized response – day or night.
- Happy guests: Deliver exceptional, personalized service.
- Free up your staff: Automate repetitive tasks, so your team can focus on meaningful guest interactions.
- Boost upsells: Increase revenue with seamless upsell opportunities tailored to guest needs.
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All-in-one solution for modern hotels and holiday parks
Runnr.ai makes guest communication effortless and natural, allowing guests to chat in their preferred language while front office staff receive messages in theirs.
With real-time translation in 100+ languages, conversations feel smooth and human-like, ensuring a seamless experience. This eliminates language barriers and enhances guest satisfaction, making every interaction feel as personal as speaking with hotel staff.
Runnr.ai automates 95% of guest questions, delivering personalized, room-specific details in the guest’s language for instant, accurate responses.
Runnr.ai’s Answer Library makes setup easy with a predefined format covering common guest questions. Simply fill in your FAQs once in one language, and Runnr.ai automatically translates them into 100+ languages for seamless global communication.
Setup takes just 45 minutes, and you can update it anytime to continuously improve automation and keep information accurate.
Runnr.ai automates upsells, housekeeping requests, digital keys, and taxi bookings—all within the conversation.
- Boost revenue – Upsell breakfast, late check-outs, and extras, adding €50 per room/month.
- Streamline housekeeping – Guests can request fresh towels or room cleaning instantly.
- Seamless check-in – Digital keys eliminate the need for physical key cards.
- Easy transport – Guests can book taxis with a simple message.
Enhance guest experience while reducing staff workload—fully automated and hassle-free!
Bring all your guest interactions together in one place with Runnr.ai’s Unified Inbox. Manage messages from WhatsApp, SMS, Booking.com, and webchat without switching between platforms. Improve response times, collaborate effortlessly, and provide guests with top-tier service—all in a single, user-friendly interface.
Runnr.ai transforms guest communication into actionable data, providing clear insights into conversations, engagement, automation performance, and upsell revenue.
Track message volume, request types, and guest interactions to optimize communication and enhance service. With Runnr.ai, accommodations replace subjective insights with real-time data to improve efficiency and boost revenue.
Simple setup and smarter learning
- Seamless setup: Get started in just 45 minutes with minimal effort.
- AI-driven learning: The assistant improves over time by learning from guest interactions.
- Actionable insights: Refine your offerings with guest data and performance metrics.
Ready to elevate your hotel experience?
Discover how Runnr.ai’s virtual assistant can revolutionize guest communication for your property.
Read our customers stories
Quotes from satisfied hoteliers and holiday parks describing the impact of Runnr.ai on their business.
Discover more
Explore our blogs, case studies, and webinars for practical insights and real-world experiences in the hospitality industry.
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