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At Runnr.ai, we believe in making world-class guest communication easy and that includes our pricing.

Choose a plan that matches your hotel's needs, with no hidden fees, no complicated contracts, and full support as you grow.

Experience the power of AI-driven messaging, perfected for hospitality.

Easy onboarding: you can be live within an hour!
Your guests: will be delighted with high quality guest communication
Your team: will love working with Runnr.ai!

Book a demo

Trusted by 500+ hotels

and holiday parks

Select your plan and start directly!

Below are the plans we can offer. If you have any questions, please contact us!

Professional

€5

per unit per month, max 150 units

Pro-active messaging on WhatsApp
Guest requests
Translations: omni language
Key and task manager integrations
Live in 1 hour
Booking.com inbox & webchat
Reputation management
Self learning AI based on conversation
feedback
Assisted onboarding
Support via email
Optional: MFA
Max 5 seats

Select this plan

Minimum €100 monthly fee
Excluding message fee per initiated message on WhatsApp

Plus

€6.50

per unit per month, max 2,500 units

Everything in Professional
Dedicated WhatsApp number
Guest journey builder
Personalized recommendations
Hands-on training
24 hours SLA on technical issues
Max 20 seats

Select this plan

Minimum €200 monthly fee
Excluding message fee per initiated message on WhatsApp

Enterprise

€8

per unit per month, max 10,000 units

Everything in Plus
Invite to product roadmap sessions
Direct support via Slack and WhatsApp
Optional: bespoke PMS integration
Optional: one bespoke third party integration
Optional: bespoke terms agreement
8 hours SLA on technical issues
Max 50 seats

Select this plan

Minimum €400 monthly fee
Excluding message fee per initiated message on WhatsApp

Global Chains

Call us

> 10,000 units

Everything in Enterprise
Membership of innovation advisory board
Unlimited seats

Select this plan

Frequently Asked Questions

Got questions? We’ve got answers

Runnr.ai offers flexible pricing based on your property’s size and needs ensuring affordability for both small and large accommodations. Contact us for a custom quote tailored to your business.

No! Runnr.ai has no hidden fees or extra setup costs. Our team ensures a seamless onboarding process at no additional charge.

Our pricing includes:

Full access to Runnr.ai’s automation features, including guest messaging, upsells, and request handling.
Seamless integrations with PMS, CMS, digital keys, and housekeeping software.
Real-time analytics to track engagement, revenue, and performance.

WhatsApp fees are charged based per conversation (24 hr window). The actual price of initiated messages can vary depending on factors such as the country of origin of the guest and the message category.

On average, the cost is approximately €0.75 per room per month.

Read our customers stories

Quotes from satisfied hoteliers and holiday parks describing the impact of Runnr.ai on their business.

Hotel Jakarta

200 rooms

"Due to the high volume of inbound questions on multiple channels it was a challenge to manage this in a high quality matter. With Runnr.ai we are able to provide high standards in our guest communication while it also processes upsells automatically"
Frank Tuhusula - General Manager

of bookings reached 75 %

Automation rate 90,6 %

Avg. upsell value per room / month 65 €

More about this case

Snoozebox London

70 rooms

We experience a reduced operational workload and a lot more breakfast bookings that are automatically booked in our PMS. Our guests are happy with a personalised and efficient way of support during their stay"
Bolormaa Gantulga - General Manager

of bookings reached 95 %

Automation rate 95,1 %

Avg upsell value per room / month 43 £

More about this case

Blendin Bloemendaal

46 rooms

We see a huge increase in breakfast bookings due to the pro-active upsell questions on Whatsapp. Also there has been a reduction of 75% of inbound questions since we started using Runnr.ai."
Angelica Contze - Marketing Manager

of bookings reached 85 %

Guest engagement 68 %

Avg. revenue per room by Runnr.ai 52 €

Boutique Hotel ter Zand

85 rooms

The feedback from our guests is very positive as they get immediate responses on their questions and inquiries. We see high value in Runnr.ai as the majority of our inbound is automated since we started."
Sarah van Waeyenberghe - Rooms divisions manager

Guet engagement 70 %

Bookings reached 97 %

Avg. upsell value per room / month 32 €

Vakantiepark de IJsvogel

46 rooms

At de IJsvogel, we try to connect our guests w ith our team and the Veluwe in as many ways as possible. Runnr. Ai proactively helps our guests with fresh, f un and, most importantly, meaningful answers ! As a result, we receive fewer questions at the front desk and our guests are more satisfied."
Mark Wichers - Owner

of bookings reached + 90 %

Guest engagement 83 %

Automation rate 93 %

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See our case studies