Case studies

Discover our collection of insights, success stories, and tools designed to help you optimize AI-driven guest engagement.

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Success Story: Snoozebox

Introduction Snoozebox Hotel in London faced a common challenge: too many guest inquiries, not...

How Cityden Elevated Guest Experience and Efficiency with Runnr.ai

About Cityden Cityden is a leading player in the service apartment sector, offering both short and...

Success Story: WTC Leeuwarden

Introduction WestCord WTC Hotel Leeuwarden, lies in the heart of Leeuwarden, and has been a centre...

Success Story: Strandhotel Seeduyn

Introduction Strandhotel Seeduyn, located on the picturesque beach of Vlieland, has long been...

Success Story: Hotel YUST

Introduction YUST, located in the heart of Antwerp and Liége, combines the warmth of community...

Success Story: Saillant hotel

Attracting staff with flair and love for hospitality Saillant Hotels is a collection of 4 unique...

Success Story: Hotel Jakarta

The challenge Hotel Jakarta prides itself on personalized guest interaction, but faced a challenge...

Read our customers stories

Quotes from satisfied hoteliers and holiday parks describing the impact of Runnr.ai on their business.

Hotel Jakarta

200 rooms

"Due to the high volume of inbound questions on multiple channels it was a challenge to manage this in a high quality matter. With Runnr.ai we are able to provide high standards in our guest communication while it also processes upsells automatically"
Frank Tuhusula - General Manager

of bookings reached 75 %

Automation rate 90,6 %

Avg. upsell value per room / month 65 €

More about this case

Snoozebox London

70 rooms

We experience a reduced operational workload and a lot more breakfast bookings that are automatically booked in our PMS. Our guests are happy with a personalised and efficient way of support during their stay"
Bolormaa Gantulga - General Manager

of bookings reached 95 %

Automation rate 95,1 %

Avg upsell value per room / month 43 £

More about this case

Blendin Bloemendaal

46 rooms

We see a huge increase in breakfast bookings due to the pro-active upsell questions on Whatsapp. Also there has been a reduction of 75% of inbound questions since we started using Runnr.ai."
Angelica Contze - Marketing Manager

of bookings reached 85 %

Guest engagement 68 %

Avg. revenue per room by Runnr.ai 52 €

Boutique Hotel ter Zand

85 rooms

The feedback from our guests is very positive as they get immediate responses on their questions and inquiries. We see high value in Runnr.ai as the majority of our inbound is automated since we started."
Sarah van Waeyenberghe - Rooms divisions manager

Guet engagement 70 %

Bookings reached 97 %

Avg. upsell value per room / month 32 €

Vakantiepark de IJsvogel

46 rooms

At de IJsvogel, we try to connect our guests w ith our team and the Veluwe in as many ways as possible. Runnr. Ai proactively helps our guests with fresh, f un and, most importantly, meaningful answers ! As a result, we receive fewer questions at the front desk and our guests are more satisfied."
Mark Wichers - Owner

of bookings reached + 90 %

Guest engagement 83 %

Automation rate 93 %

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PMS integration

Housekeeping integration

Digital key integration

Guest app integration

Discover our hotel and holiday parks guest journey using Runnr.ai

Step 1

Booking

Engage guests from the moment they book with practical information and personalized offers

Step 2

Arrival

Ensure a smooth welcome and promote your facilities

Step 3

Check-in

Ensure a smooth check-in process, send digital keys and promote upsells

Step 4

Stay

Ask for in-stay feedback and offer additional services

Step 5

Check-out

Make goodbyes effortless while leaving a lasting impression

Step 1

Booking

Engage guests from the moment they book with practical information and personalized offers

Step 2

Arrival

Ensure a smooth welcome and promote your facilities

Step 3

Check-in

Ensure a smooth check-in process, send digital keys and promote upsells

Step 4

Stay

Ask for in-stay feedback and offer additional services

Step 5

Check-out

Make goodbyes effortless while leaving a lasting impression