Success Story: Snoozebox

Introduction

Snoozebox Hotel in London faced a common challenge: too many guest inquiries, not enough time for personalised service. With Runnr.ai, they automated communication, integrated WhatsApp and Booking.com inboxes, and boosted efficiency—reducing emails and calls by 90% while generating £2,000/month in extra revenue from breakfast bookings.

A smarter, streamlined guest experience in one simple solution. Here’s how they did it.

The Challenge

Snoozebox Hotel faced multiple challenges. The front desk team was bogged down by hours of daily inquiries, leaving little time to focus on providing personalised guest service. Additionally, outdated communication methods, like email and phone, created delays and frustration for both guests and staff. The team struggled to balance operational efficiency with delivering exceptional hospitality.

The Solution

With Runnr.ai, Snoozebox streamlined operations by automating guest communication and integrating the Booking.com inbox, saving hours of admin work daily. Proactive WhatsApp messaging reached 95% of all bookings, with 60% of guests actively engaging. This enhanced the guest experience while further streamlining operations.
Thanks to the 2-way integration with Mews, Runnr.ai generated over £2,000 per month from breakfast bookings, which are automatically added to the invoice.
Snoozebox’s staff praised its intuitive interface and fast support, allowing them to focus on what matters most: their guests. Runnr.ai didn’t just simplify tasks—it elevated guest satisfaction, efficiency, and revenue in one smart solution.

Future Outlook

Snoozebox is set to expand its use of Runnr.ai by exploring personalised messaging and automated upsells to enhance guest experiences further. With seamless Booking.com inbox integration and ongoing innovations, the hotel is positioned to maintain exceptional hospitality while optimising efficiency and profitability.