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Unified inbox for the hospitality industry

Runnr.ai’s unified inbox is the central hub for all guest interactions, providing accommodations with an organized and seamless way to manage conversations and requests. Whether guests reach out via WhatsApp, SMS, Booking.com, or webchat, everything is consolidated into one easy-to-use interface.

All your guest messages in one inbox
Seamless communication, zero hassle

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Trusted by 350+ hotels

and holiday parks

All-in-one solution for modern hotels and holiday parks

Bring all your guest interactions together in one place with Runnr.ai’s Unified Inbox. Manage messages from WhatsApp, SMS, Booking.com, and webchat without switching between platforms. Improve response times, collaborate effortlessly, and provide guests with top-tier service—all in a single, user-friendly interface.

Accommodations can initiate conversations with any guest linked to a booking, enabling timely updates, personalized offers, and better engagement throughout their stay.

Runnr.ai displays key guest details directly in the inbox, making service faster and more personalized.

Instantly see the guest's name, stay dates, and booked room type for accurate responses. With one-click access to PMS and Booking.com profiles, your team can quickly process requests and enhance the guest experience.

Everything you need is right at your fingertips.

Whether it’s a request for extra amenities, a special celebration, or anything else, the unified inbox keeps everything organized.

Automated when integrated – Requests like housekeeping or upsells are instantly processed.
Sent to the front desk when needed – If no integration exists, staff is notified to handle it manually.

A streamlined workflow for a better guest experience.

The front desk can take over and claim conversations or pick up manual requests anytime from the unified inbox, ensuring smooth coordination and personalized guest service whenever needed.

Want to see it in action?

Benefits of Runnr.ai unified inbox?

Streamlined communication: consolidate all guest interactions into one interface to improve efficiency and reduce response times.
Enhanced guest service: Access key guest information instantly to provide personalized and accurate responses.
Effortless collaboration: Allow the front desk to seamlessly take over for complex or high-priority conversations.
Integrated with pms: Direct links to guest profiles in your pms or Booking.com ensure accurate and up-to-date guest details.
Scalable solution: Perfect for properties of all sizes, from boutique hotels to holiday parks and large chains.

Why choose to use Runnr.ai?

Turn every guest interaction into a 5-star experience!

94 %

of guests says Runnr.ai enhances their stay

of your front office team

+ 100 %

loves working in Runnr.ai

Automation rate

95 %

Guests questions and interactions that are automated by Runnr.ai.

Reduce inbound with

+ 75 %

on other communication channels like email and phone

Turn every guest interaction into a 5-star experience!

94 %

of guests says Runnr.ai enhances their stay

of your front office team

+ 100 %

loves working in Runnr.ai

Automation rate

95 %

Guests questions and interactions that are automated by Runnr.ai.

Reduce inbound with

+ 75 %

on other communication channels like email and phone

Try it yourself Discover succes stories

At de IJsvogel, we try to connect our guests with our team and the Veluwe in as many ways as possible. Runnr. Ai proactively helps our guests with fresh, f un and, most importantly, meaningful answers ! As a result, we receive fewer questions at the front desk and our guests are more satisfied.

Mark Wichers Co-owner — Vakantiepark de IJsvogel

Ready to improve your guest communication? Schedule a Demo and discover how Runnr.ai can transform your hospitality services.

Let's begin the journey Discover our solutions

Read our customers stories

Quotes from satisfied hoteliers and holiday parks describing the impact of Runnr.ai on their business.

Hotel Jakarta

200 rooms

"Due to the high volume of inbound questions on multiple channels it was a challenge to manage this in a high quality matter. With Runnr.ai we are able to provide high standards in our guest communication while it also processes upsells automatically"
Frank Tuhusula - General Manager

of bookings reached 75 %

Automation rate 90,6 %

Avg. upsell value per room / month 65 €

More about this case

Snoozebox London

70 rooms

We experience a reduced operational workload and a lot more breakfast bookings that are automatically booked in our PMS. Our guests are happy with a personalised and efficient way of support during their stay"
Bolormaa Gantulga - General Manager

of bookings reached 95 %

Automation rate 95,1 %

Avg upsell value per room / month 43 £

More about this case

Blendin Bloemendaal

46 rooms

We see a huge increase in breakfast bookings due to the pro-active upsell questions on Whatsapp. Also there has been a reduction of 75% of inbound questions since we started using Runnr.ai."
Angelica Contze - Marketing Manager

of bookings reached 85 %

Guest engagement 68 %

Avg. revenue per room by Runnr.ai 52 €

Boutique Hotel ter Zand

85 rooms

The feedback from our guests is very positive as they get immediate responses on their questions and inquiries. We see high value in Runnr.ai as the majority of our inbound is automated since we started."
Sarah van Waeyenberghe - Rooms divisions manager

Guet engagement 70 %

Bookings reached 97 %

Avg. upsell value per room / month 32 €

Vakantiepark de IJsvogel

46 rooms

At de IJsvogel, we try to connect our guests w ith our team and the Veluwe in as many ways as possible. Runnr. Ai proactively helps our guests with fresh, f un and, most importantly, meaningful answers ! As a result, we receive fewer questions at the front desk and our guests are more satisfied."
Mark Wichers - Owner

of bookings reached + 90 %

Guest engagement 83 %

Automation rate 93 %

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See our case studies

Discover more

Explore our blogs, case studies, and webinars for practical insights and real-world experiences in the hospitality industry.

Blog

Enhancing the guest experience with integrated AI guest communication

Introduction The hotel industry has always prided itself on providing impeccable service and a...

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Case study

Success Story: Snoozebox

Introduction Snoozebox Hotel in London faced a common challenge: too many guest inquiries, not...

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Webinar

The Role of AI in Transforming the Hospitality Industry

Artificial Intelligence (AI) is rapidly reshaping the hospitality industry, offering innovative...

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Go to all resources

Unified inbox for the hospitality industry

All-in-one solution for modern hotels and holiday parks

Benefits of Runnr.ai unified inbox?

Why choose to use Runnr.ai?

Ready to transform your guest communication?

Read our customers stories

Discover more

Enhancing the guest experience with integrated AI guest communication

Success Story: Snoozebox

The Role of AI in Transforming the Hospitality Industry