Step 1
Booking
Engage guests from the moment they book with practical information and personalized offers
Proactive guest messaging
Runnr.ai’s proactive guest messaging ensures smooth and automated communication throughout the guest journey.
By integrating with your property management system (PMS), we initiate timely, relevant messages that enhance guest engagement and improve hotel operations. With high engagement rates and automation, we make communication effortless for both guests and staff.
- Engage guests seamlessly from booking to checkout
- Seamlessly integrated with your PMS
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Engage with your guests proactively from booking to checkout
Step 2
Arrival
Welcome your guests and make it easy to arrive while they are travelling
Step 3
Check-in
Ensure a smooth check-in process, send digital keys and promote upsells
Step 4
Stay
Ask for in-stay feedback and offer additional services
Step 5
Check-out
Make goodbyes effortless while leaving a lasting impression
Step 1
Booking
Engage guests from the moment they book with practical information and personalized offers
Step 2
Arrival
Welcome your guests and make it easy to arrive while they are travelling
Step 3
Check-in
Ensure a smooth check-in process, send digital keys and promote upsells
Step 4
Stay
Ask for in-stay feedback and offer additional services
Step 5
Check-out
Make goodbyes effortless while leaving a lasting impression
Reach your guests proactively and increase guest satisfaction
Reach 85% of guests via WhatsApp or SMS with a 98% open rate and 55%+ engagement. From booking to checkout, ensure guests receive timely, essential information for a seamless stay.
Send personalized, real-time messages based on the guest’s booking stage. Runnr.ai ensures only relevant communication, such as breakfast offers for guests without meal plans, reducing spam and increasing 55%+ engagement.
Automate guest messaging with real-time booking data, ensuring accuracy and relevance. Runnr.ai syncs with your PMS to proactively engage guests at every stage of their journey with timely, automated messages.
Reduce inbound inquiries by 75% across email, phone, and front desk interactions. Free up staff to focus on high-value guest experiences, ensuring smoother operations and more memorable stays.
Proactively promote upsells like breakfast, late check-outs, parking, and bike rentals, adding up to €50 extra revenue per room per month—fully automated and guest-friendly.
Simple setup
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Seamless setup: Get started in 45 minutes with minimal effort.
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PMS integration: Automate communication and workflows with real-time data syncing.
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WhatsApp & SMS onboarding: Reach 85% of guests, with a 98% open rate and 55%+ engagement on their preferred channels.
Elevate guest engagement with proactive messaging
Runnr.ai’s proactive messaging transforms guest communication, making interactions seamless, efficient, and guest-friendly.
Ready to enhance guest engaement? Schedule a demo today and discover how Runnr.ai’s proactive messaging can improve your operations.
Read our customers stories
Quotes from satisfied hoteliers and holiday parks describing the impact of Runnr.ai on their business.
Discover more
Explore our blogs, case studies, and webinars for practical insights and real-world experiences in the hospitality industry.
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