Proactive guest messaging

Runnr.ai’s proactive guest messaging ensures smooth and automated communication throughout the guest journey.

By integrating with your property management system (PMS), we initiate timely, relevant messages that enhance guest engagement and improve hotel operations. With high engagement rates and automation, we make communication effortless for both guests and staff.

  • Engage guests seamlessly from booking to checkout
  • Seamlessly integrated with your PMS

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65% (1)

Trusted by 350+ hotels

and holiday parks

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Engage with your guests proactively from booking to checkout

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Step 1

Booking

Engage guests from the moment they book with practical information and personalized offers

Arrival

Step 2

Arrival

Welcome your guests and make it easy to arrive while they are travelling

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Step 3

Check-in

Ensure a smooth check-in process, send digital keys and promote upsells 

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Step 4

Stay

Ask for in-stay feedback and offer additional services 

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Step 5

Check-out

Make goodbyes effortless while leaving a lasting impression

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Step 1

Booking

Engage guests from the moment they book with practical information and personalized offers

Arrival

Step 2

Arrival

Welcome your guests and make it easy to arrive while they are travelling

9c81b6e24a429b57969958ffbe37c458

Step 3

Check-in

Ensure a smooth check-in process, send digital keys and promote upsells 

slide-2

Step 4

Stay

Ask for in-stay feedback and offer additional services 

hero-landing

Step 5

Check-out

Make goodbyes effortless while leaving a lasting impression

Reach your guests proactively and increase guest satisfaction

Reach 85% of guests via WhatsApp or SMS with a 98% open rate and 55%+ engagement. From booking to checkout, ensure guests receive timely, essential information for a seamless stay.

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Send personalized, real-time messages based on the guest’s booking stage. Runnr.ai ensures only relevant communication, such as breakfast offers for guests without meal plans, reducing spam and increasing 55%+ engagement.

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Automate guest messaging with real-time booking data, ensuring accuracy and relevance. Runnr.ai syncs with your PMS to proactively engage guests at every stage of their journey with timely, automated messages.

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Reduce inbound inquiries by 75% across email, phone, and front desk interactions. Free up staff to focus on high-value guest experiences, ensuring smoother operations and more memorable stays.

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Proactively promote upsells like breakfast, late check-outs, parking, and bike rentals, adding up to €50 extra revenue per room per month—fully automated and guest-friendly.

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Want to see it in action?

Simple setup

  • Seamless setup: Get started in 45 minutes with minimal effort.

  • PMS integration: Automate communication and workflows with real-time data syncing.

  • WhatsApp & SMS onboarding: Reach 85% of guests, with a 98% open rate and 55%+ engagement on their preferred channels.

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Why choose to use Runnr.ai?

Turn every guest interaction into a 5-star experience!

Reach

+ 85 %

of your guests by WhatsApp or SMS

Opening rate

+ 98 %

of your messages by your guests

Engage with

+ 55 %

of your guests is asking one or more questions

Automation rate

95 %

Guests questions and interactions that are automated by Runnr.ai

Reach

+ 85 %

of your guests by WhatsApp or SMS

Opening rate

+ 98 %

of your messages by your guests

Engage with

+ 55 %

of your guests is asking one or more questions

Automation rate

95 %

Guests questions and interactions that are automated by Runnr.ai

Try it yourself Discover succes stories

Elevate guest engagement with proactive messaging

Runnr.ai’s proactive messaging transforms guest communication, making interactions seamless, efficient, and guest-friendly.

Ready to enhance guest engaement? Schedule a demo today and discover how Runnr.ai’s proactive messaging can improve your operations.

Book a demo

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With Runnr.ai, we achieve proactive engagement with our guests effortlessly, without additional operational burdens. This leads to a reduction in repetitive tasks, allowing our staff to concentrate on what truly matters: enhancing the guest experience.

Mike Roelofs - Marketing Manager at Excite Hotels

Ready to improve your guest communication? Schedule a Demo and discover how Runnr.ai can transform your hospitality services.

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Read our customers stories

Quotes from satisfied hoteliers and holiday parks describing the impact of Runnr.ai on their business.

Hotel Jakarta

200 rooms

"Due to the high volume of inbound questions on multiple channels it was a challenge to manage this in a high quality matter. With Runnr.ai we are able to provide high standards in our guest communication while it also processes upsells automatically"
Frank Tuhusula - General Manager

  • of bookings reached 75 %
  • Automation rate 90,6 %
  • Avg. upsell value per room / month 65

More about this case

Snoozebox London

70 rooms

We experience a reduced operational workload and a lot more breakfast bookings that are automatically booked in our PMS. Our guests are happy with a personalised and efficient way of support during their stay"
Bolormaa Gantulga - General Manager

  • of bookings reached 95 %
  • Automation rate 95,1 %
  • Avg upsell value per room / month 43 £

More about this case

Blendin Bloemendaal

46 rooms

We see a huge increase in breakfast bookings due to the pro-active upsell questions on Whatsapp. Also there has been a reduction of 75% of inbound questions since we started using Runnr.ai."
Angelica Contze - Marketing Manager

  • of bookings reached 85 %
  • Guest engagement 68 %
  • Avg. revenue per room by Runnr.ai 52

Boutique Hotel ter Zand

85 rooms

The feedback from our guests is very positive as they get immediate responses on their questions and inquiries. We see high value in Runnr.ai as the majority of our inbound is automated since we started."
Sarah van Waeyenberghe - Rooms divisions manager

  • Guet engagement 70 %
  • Bookings reached 97 %
  • Avg. upsell value per room / month 32

Vakantiepark de IJsvogel

46 rooms

At de IJsvogel, we try to connect our guests w ith our team and the Veluwe in as many ways as possible. Runnr. Ai proactively helps our guests with fresh, f un and, most importantly, meaningful answers ! As a result, we receive fewer questions at the front desk and our guests are more satisfied."
Mark Wichers - Owner

  • of bookings reached + 90 %
  • Guest engagement 83 %
  • Automation rate 93 %

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See our case studies

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