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Runnr.ai & Apaleo

Runnr.ai integrates effortlessly with Apaleo, automating guest communication, streamlining operations, and enhancing the guest experience using AI.

From real-time booking data syncing to automated upsells and requests, our integration ensures smooth, efficient, and personalized interactions—all without adding extra work for your team.

1 click setup
Proactive guest communication
Automate upsells
Collect room information

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Trusted by 500+ hotels

and holiday parks

Engage with your guests proactively from booking to checkout

Step 1

Booking

Engage guests from the moment they book with practical information and personalized offers

Step 2

Arrival

Ensure a smooth welcome and promote your facilities

Step 3

Check-in

Ensure a smooth check-in process, send digital keys and promote upsells

Step 4

Stay

Ask for in-stay feedback and offer additional services

Step 5

Check-out

Make goodbyes effortless while leaving a lasting impression

Step 1

Booking

Engage guests from the moment they book with practical information and personalized offers

Step 2

Arrival

Ensure a smooth welcome and promote your facilities

Step 3

Check-in

Ensure a smooth check-in process, send digital keys and promote upsells

Step 4

Stay

Ask for in-stay feedback and offer additional services

Step 5

Check-out

Make goodbyes effortless while leaving a lasting impression

How does the integration work?

Runnr.ai is integrated deeply with Apaleo to reach your guests and automate repetitive work.

Runnr.ai collects real-time guest data from Apaleo, we ensure timely, relevant, and personalized interactions throughout the guest journey.

We collect key guest details from Apaleo, including name, check-in/out dates, phone number, cancellations, and modifications. This enables us to proactively engage guests at the right moments.
We track the guest journey, knowing when guests have checked in or are approaching check-out, ensuring timely and relevant messaging.
Automated messages are sent via WhatsApp or SMS, keeping guests informed and reducing the need for phone calls and front desk inquiries.

Runnr.ai makes upselling effortless by syncing with Apaleo to automate bookings directly onto guest invoices.

Runnr.ai syncs with Apaleo to collect all bookable products, such as breakfast, late check-out and parking.
Hotels can choose which products Runnr.ai is allowed to book automatically on the guest’s invoice.
Some upsells can be booked with or without front office approval. For example, a late check-out request may require approval, while breakfast can be booked instantly.
We are continuously expanding our integration to support more automated upsell bookings, increasing efficiency and revenue.

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Benefits of the Guestline integration

Easy set up: you can activate Runnr.ai in the Guestline marketplace.
Streamlined communication: consolidate all guest interactions into one interface to improve efficiency and reduce response times.
Enhanced guest service: Access key guest information instantly to provide personalized and accurate responses.
Effortless collaboration: Allow the front desk to seamlessly take over for complex or high-priority conversations.
Scalable solution: Perfect for properties of all sizes, from boutique hotels to holiday parks and large chains.

Why choose the Runnr.ai <> Guestline integration?

Turn every guest interaction into a 5-star experience!

94 %

of guests says Runnr.ai enhances their stay

of your guests can be reached

+ 85 %

via Whatsapp or SMS

Automate

95 %

of your guest inquiries with instant and automated workflows

Extra upsells revenues

€ 50

by automated upsells

Turn every guest interaction into a 5-star experience!

94 %

of guests says Runnr.ai enhances their stay

of your guests can be reached

+ 85 %

via Whatsapp or SMS

Automate

95 %

of your guest inquiries with instant and automated workflows

Extra upsells revenues

€ 50

by automated upsells

Find out more

Ready to transform your guest communication?

Schedule a demo today and discover how Runnr.ai’s unified inbox can streamline your operations.

Schedule a demo

Runnr.ai has been a game-changer for our hotel. Since integrating it with Guestline, we've streamlined guest communication, reduced phone calls, and increased our upsell revenue. Guests love the instant responses, and our team has more time to focus on delivering exceptional service. We can’t imagine operating without it!

Hotel de Roode Leeuw Amsterdam

Ready to improve your guest communication? Schedule a Demo and discover how Runnr.ai can transform your hospitality services.

Let’s begin the journey Discover our solutions

Read our customers stories

Quotes from satisfied hoteliers and holiday parks describing the impact of Runnr.ai on their business.

Hotel Jakarta

200 rooms

"Due to the high volume of inbound questions on multiple channels it was a challenge to manage this in a high quality matter. With Runnr.ai we are able to provide high standards in our guest communication while it also processes upsells automatically"
Frank Tuhusula - General Manager

of bookings reached 75 %

Automation rate 90,6 %

Avg. upsell value per room / month 65 €

More about this case

Snoozebox London

70 rooms

We experience a reduced operational workload and a lot more breakfast bookings that are automatically booked in our PMS. Our guests are happy with a personalised and efficient way of support during their stay"
Bolormaa Gantulga - General Manager

of bookings reached 95 %

Automation rate 95,1 %

Avg upsell value per room / month 43 £

More about this case

Blendin Bloemendaal

46 rooms

We see a huge increase in breakfast bookings due to the pro-active upsell questions on Whatsapp. Also there has been a reduction of 75% of inbound questions since we started using Runnr.ai."
Angelica Contze - Marketing Manager

of bookings reached 85 %

Guest engagement 68 %

Avg. revenue per room by Runnr.ai 52 €

Vakantiepark de IJsvogel

46 rooms

At de IJsvogel, we try to connect our guests w ith our team and the Veluwe in as many ways as possible. Runnr. Ai proactively helps our guests with fresh, f un and, most importantly, meaningful answers ! As a result, we receive fewer questions at the front desk and our guests are more satisfied."
Mark Wichers - Owner

of bookings reached + 90 %

Guest engagement 83 %

Automation rate 93 %

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