How Vakantiepark Duinhoeve uses Runnr.ai to save time and improve guest experience
About Vakantiepark Duinhoeve
Vakantiepark Duinhoeve is a friendly holiday park surrounded by nature. It offers both camping pitches and rental accommodations, including comfortable safari tents and luxury lodges. Families love the outdoor swimming pool, several playgrounds, and the relaxed atmosphere. The park is located within walking distance of the beautiful Loonse en Drunense Duinen.
Property management system: Booking Experts
Before Runnr.ai
The reception team at Duinhoeve noticed how much time was spent answering emails.
Receptionist Hetty Birkhoff explains, “We received so many of the same questions in our inbox. It took a lot of time to reply to everyone.”
Guest communication was important, but with a small team, keeping up with every message became a daily challenge.
Trying Runnr.ai for the first time
When Hetty first heard that AI could help communicate with guests, she was not immediately convinced. “First see, then believe. As long as it is not too robotic,” she says.
After a quick introduction and with staff shortages making things even busier, the team decided to try Runnr.ai. “It was a bit exciting at first,” Hetty recalls, “but we got used to it quickly. With the help of our partner Lize from ParcPro's, it started saving us a lot of time with automatic messages that really helped the team.”
What changed
Runnr.ai now helps Duinhoeve stay in touch with guests directly after booking and throughout their stay. Guests get fast, clear, and friendly answers to their questions.
“The best part,” says Hetty, “is when guests tell us how quickly they received a helpful reply that still feels personal. That is exactly what we want.”
Results and impact
Runnr.ai has made guest communication faster, easier, and more consistent. The numbers speak for themselves:
📱 95% of guests can be reached via WhatsApp
💬 70% of guests use Runnr.ai to ask questions before, during and after their stay
⚡ 92% of all messages are automated, which saves the team many hours every week
The team now spends less time behind the computer and more time helping guests on the park.
“Runnr.ai is a great addition to our guest-friendly way of working,” says Hetty.
Looking ahead
Hetty expects that artificial intelligence will become an even bigger help in the future.
“It will keep improving and save us even more time. That means we can focus on what really matters: creating great holidays for our guests.”
Her advice to other campings and holiday parks:
“Try it and see if it fits your park. You will be surprised how much easier it makes your work.”
