In a major milestone for AI-driven hospitality solutions, Runnr.ai has secured an extension round of funding led by Arches Capital. This latest investment brings our total funding to $2 million, fueling our mission to transform guest communication and operations for accommodations worldwide.
Driving Innovation in Hospitality Automation
Hotels, resorts, and holiday parks are under constant pressure to enhance guest satisfaction while optimizing operational efficiency. At Runnr.ai, we’re tackling these challenges head-on with AI-powered automation that simplifies guest interactions, boosts efficiency, and unlocks new revenue streams.
With our platform, accommodations can automate key aspects of guest communication, including:
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Proactive messaging on WhatsApp and SMS – Reach guests effortlessly and enhance their stay with personalized communication.
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AI-powered conversations – Answer questions, handle service requests, and provide seamless support 24/7.
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A unified inbox – Centralize messages from multiple channels, including Booking.com’s inbox.
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Seamless digital key access – Improve guest convenience and reduce front desk workload.
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Automatic upselling – Drive new revenue opportunities with AI-driven recommendations.
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AI-powered virtual concierge – Offer guests instant, intelligent assistance around the clock.
By automating these core tasks, Runnr.ai helps hospitality teams focus on what matters most—delivering exceptional guest experiences.
Expanding Our Reach and Impact
Since our last funding round in January 2024, we’ve experienced rapid adoption across various accommodation types. Notable customers like Center Parcs, AG Hotels, and Hotel Casa Amsterdam have integrated Runnr.ai to modernize their guest interactions. Our growth speaks for itself:
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Active in 10+ countries and expanding rapidly.
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16,000 engaged hotel guests per week, up from 4,000 just a year ago.
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94% guest satisfaction rating, proving the quality and natural feel of our AI-powered conversations.
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Deeper integrations with leading hospitality software to automate upsells, housekeeping requests, and online check-ins.
What This Funding Means for the Future
The additional capital will enable us to further develop our AI technology, expand into new markets, and grow our team. Initially, our expansion will focus on the Netherlands, Belgium, and the UK, with plans to scale across Europe.
“AI software for the hospitality industry is projected to be a $70B+ market by 2031,” says our CEO, Michiel de Vor. “Hotels and holiday parks struggle to manage guest interactions while maximizing revenue. Runnr.ai eliminates these inefficiencies, ensuring a seamless guest experience with minimal operational effort.”
A Bright Future for AI in Hospitality
Frank Appeldoorn, Managing Partner at Arches Capital, shares our vision: “Runnr.ai is setting a new standard in AI-powered hospitality automation. Their ability to drive guest engagement and revenue while streamlining operations makes them a must-have solution for any accommodation.”
We’re excited about the road ahead and the opportunities this funding unlocks. If you’re a hotel or holiday park looking to revolutionize guest communication and maximize efficiency, now is the perfect time to explore Runnr.ai.
Learn more about our platform and see how we can transform your guest experience at Runnr.ai.
