Improved guest experience
94 %
Of guests says Runnr.ai enhances their stay
Engage with your guests proactively from booking to checkout
Step 1
Booking
Engage guests from the moment they book with practical information and personalized offers
Step 2
Arrival
Ensure a smooth welcome and promote your facilities
Step 3
Check-in
Ensure a smooth check-in process, send digital keys and promote upsells
Step 4
Stay
Ask for in-stay feedback and offer additional services
Step 5
Check-out
Make goodbyes effortless while leaving a lasting impression
Step 1
Booking
Engage guests from the moment they book with practical information and personalized offers
Step 2
Arrival
Ensure a smooth welcome and promote your facilities
Step 3
Check-in
Ensure a smooth check-in process, send digital keys and promote upsells
Step 4
Stay
Ask for in-stay feedback and offer additional services
Step 5
Check-out
Make goodbyes effortless while leaving a lasting impression
All-in-one solution for modern hotels and holiday parks
With over 80% of bookings including a phone number, Runnr.ai engages guests proactively via WhatsApp or SMS, achieving a 98% open rate and 65% engagement (guests asking at least one question).
This reduces time-consuming calls, emails, and front desk inquiries, allowing staff to focus on more meaningful interactions while ensuring a seamless guest experience.
Runnr.ai enables effortless, natural communication, allowing guests to chat in their preferred language while front office staff receive messages in theirs.
With real-time translation across 100+ languages, conversations feel fluid and human-like, creating a seamless guest experience.
This eliminates language barriers, enhances guest satisfaction, and ensures every interaction feels as natural as speaking with a real hotel staff member.
Runnr.ai’s unified inbox is the central hub for all guest interactions, providing accommodations with an organized and seamless way to manage conversations and requests. Whether guests reach out via WhatsApp, SMS, Booking.com, or webchat, everything is consolidated into one easy-to-use interface.
Runnr.ai drives an average of €50 extra revenue per room per month by proactively managing upsells and guest requests within conversations. Relevant offers, like breakfast when not included, are seamlessly promoted to guests.
Integrated with your PMS, it automates processing, while the front office can step in when needed—ensuring smooth, efficient communication and optimized revenue.
Simplify your arrival process with Runnr.ai’s Online Check-in. We send guests a secure check-in link via WhatsApp or SMS, allowing them to fill in their details before arrival. All information is automatically synced with your PMS — no manual entry required.
Properties can customise which guest details to collect and finally capture real email addresses instead of OTA proxies.
Thanks to Runnr.ai’s high guest engagement, online check-in adoption increases significantly, helping you save time, improve data quality, and enhance the guest experience.
Seamlessly collect payments during the online check-in process with Runnr.ai. Guests receive a secure payment link via WhatsApp or SMS, allowing them to pay in advance — quickly, easily, and on their own device.
All payments are automatically synced with your PMS, reducing manual work and payment friction at the front desk. Combined with high guest engagement, Runnr.ai ensures a smoother arrival experience and faster cash flow for your property.
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Runnr.ai connects with your PMS and other software to automate guest engagement and streamline operations.
Everything starts with the PMS integration, collecting guest information and enabling automated upsells. From there, additional integrations enhance efficiency, including housekeeping software for real-time requests, digital key systems for smooth check-ins, guest apps for better communication, and CMS connections to keep responses accurate.
These integrations ensure smarter workflows, improved guest experiences, and reduced staff workload.
Runnr.ai transforms guest communication into actionable data, providing clear insights into conversations, engagement, automation performance, and upsell revenue.
Track message volume, request types, and guest interactions to optimize communication and enhance service. With Runnr.ai, accommodations replace subjective insights with real-time data to improve efficiency and boost revenue.
Ready to take your hotel or holiday park experience to the next level?
Contact us for a personal demonstration and find out how Runnr.ai can transform your hotel.
Seamless integration with your systems
Runnr.ai works seamlessly with the best property management systems and various other hospitality software to automate your guest communication.
Read our customers stories
Quotes from satisfied hoteliers and holiday parks describing the impact of Runnr.ai on their business.
Easily automate guest interactions
Enhance hotel experiences and streamline processes with our AI-powered virtual assistant.
Ready to improve your guest communication? Schedule a Demo and discover how Runnr.ai can transform your hospitality services.
- PMS integrations
- Housekeeping integrations
- Digital key integrations
- Guest app integrations
