AI guest communication automated for hotels

Reduce repetitive tasks and automate upsells with our AI virtual concierge. Answering questions directly in WhatsApp and Booking.com

Communicate using direct message channels

Communicate with guest on multiple channels using WhatsApp, Website chat widget or Booking.com

Easily switch AI to manual chat

Send notifications to your front desk to jump in when requested by the guest

Customize your AI assistant

Fully customize your virtual assistant for every step of the guest journey

Omni-language

Don’t worry about language differences; Runnr.ai auto-translates for both sides.

Proactive messaging

Stay in touch with your guests throughout the guest journey.

Messaging dashboard

Easily jump into chats with guests to answer tricky questions and requests.

Guest analytics

See how the stats stack up, from interactions and requests to FAQs and profits.

Accessible, personalized guest communication

Runnr.ai talks to your guests via WhatsApp and personalizes information to suit their preferences – no front desk intervention necessary.

98%

WhatsApp deliverability

15+

Minutes saved per booking

up to €50

Incremental revenue per room per month

60%

Guest responses via AI

What hoteliers say about us

Why hotels love our automated guest engagement platform

Maurits Bots

IT Manager at WestCord Hotels

"We receive less phone calls and experience a reduced operational workload. Our guests are happy with a personalised and efficient way of support during their stay"

Hans Pieters

Owner of Utrecht City Concepts

"The strength of Runnr.ai lies in its simplicity. By using communication tools that guests are already using, it is very easy to reach them at different times during their stay, from before their arrival to after their departure."

Philip Herter

Hotel Manager at Hotel V Fizeaustraat

Runnr.ai removes operational workload from our staff. This enables us to focus more on the guest experience rather than admin work.

The value is proven by the engagement of our guests with Runnr.ai and the messaging volume which is all automated.”

Stan Heijsters

Financial Director at Theaterhotel Venlo & Mr Jigs

We experience 60% less inbound questions and requests since we started using Runnr.ai for our guest communication. Guest absolutely love getting information through WhatsApp and find it super valuable.

Mike Roefs

Marketing Manager at Excite Hotels

With Runnr.ai, we achieve proactive engagement with our guests effortlessly, without additional operational burdens. This leads to a reduction in repetitive tasks, allowing our staff to concentrate on what truly matters: enhancing the guest experience.

Seamless integrations

Runnr.ai works seamlessly with the best property management systems and various additional 3rd party softwares. See all the services made available to you at your fingertips.

We are integrated with:

Shannon – a happy guest staying at Hotel V Fizeaustraat

 5/5

“Really useful service. Just another way the hotel goes above and beyond.”

The new standard for guest communication— Start the conversation on us.

Easy onboarding

The best part? It takes no more than 30 minutes.

Here’s how the process works:

20 min: fill out a simple questionnaire about your hotel.
3 min: connect Runnr.ai to your property management system.
7 min: test the AI and turn it on!

After that, you can tweak the information as needed by observing guest chats to make sure everything is on point for a smooth guest experience.

Maurits Bots – IT Manager at WestCord Hotels