Success Story: Basecamp Eco-Resorts

<span id="hs_cos_wrapper_name" class="hs_cos_wrapper hs_cos_wrapper_meta_field hs_cos_wrapper_type_text" style="" data-hs-cos-general-type="meta_field" data-hs-cos-type="text" >Success Story: Basecamp Eco-Resorts</span>

The Challenge: Managing Multiple Guest Communication Channels

Before implementing Runnr.ai, our team struggled to keep up with guest requests across various communication channels. We were constantly switching between emails, phone calls, Booking.com messages, Mews chat, Airbnb, WhatsApp, and more—making it difficult to provide timely and efficient service.

The Solution: A Unified, AI-Powered Guest Communication Platform

Runnr.ai has completely transformed the way we interact with guests.

All in one platform: By consolidating all guest communication channels into one easy-to-use platform, Runnr.ai eliminates the chaos of managing multiple systems.
Instant guest support: Guests now have a seamless and instant way to get the information they need, reducing the number of phone calls and emails we receive.
Proactive assistance: Our team spends less time responding to repetitive questions, as Runnr.ai proactively provides guests with relevant information before they even ask.
24/7 coverage: Nightshift staff receive significantly fewer wake-up calls, as Runnr.ai handles inquiries 24/7.
Preferred by guests: Reaching guests has never been easier—Runnr.ai has become the preferred communication tool for the majority of our visitors.

The results: more bookings, increased efficiency and happier guests.

Why Basecamp loves working with Runnr.ai 💚

Saved

100 hours

per month. By reducing time automating guest communication.

100 %

growth in breakfast revenue compared to the previous year.

30 %

growth in sauna bookings driving additional revenue.

Increase

10 %

in online check-in rates, enhancing the guest experience and saving time at the front desk.

Saved

100 hours

per month. By reducing time automating guest communication.

100 %

growth in breakfast revenue compared to the previous year.

30 %

growth in sauna bookings driving additional revenue.

Increase

10 %

in online check-in rates, enhancing the guest experience and saving time at the front desk.

The Impact: Elevating Guest Experience & Streamlining Operations

Runnr.ai has redefined our approach to guest communication, making it easier than ever to:

Provide guests with accurate, real-time updates synced with our PMS - Mews.
Drive additional revenue through effortless upselling of massages, spa treatments, and other services.
Maintain a high level of service with a leaner team, improving overall efficiency without compromising guest satisfaction.

Why We Recommend Runnr.ai

Runnr.ai is a game-changer for modern hospitality. It’s incredibly easy to set up, user-friendly, and delivers immediate results.

If you’re not leveraging AI to enhance guest communication, you’re already behind. Guests expect fast, seamless interactions—Runnr.ai provides just that, with a friendly touch. Plus, training staff to use Runnr.ai takes just seconds, making it an effortless addition to any hotel’s operations.

Runnr is our employee of the year! Always happy, compassionate, and never complaining. Our front desk team now operates efficiently with just one staff member per shift, thanks to Runnr’s automation and seamless PMS (Mews) integration.

- Anne Verbeek - Chief of Concept