How Camping Geuldal uses Runnr.ai to save time and turn questions into extra income
About Camping Geuldal
Camping Geuldal is a cozy, family-friendly campsite surrounded by nature, between Valkenburg and Maastricht. The park is known for its one-hectare water playground, large camping pitches, and a great on-site restaurant. It’s a popular spot for families, hikers, cyclists, and guests looking for peace and space.
Before Runnr.ai
Owner Maike Vaessen wanted to make guest communication easier. “A guest told me again that they hadn’t read our email. That’s when I thought: there must be a better way.”
The team worked hard to keep guests informed, but it wasn’t always clear if messages were actually received. Important updates about arrival times, facilities, or offers often went unread.
Trying Runnr.ai for the first time
When Maike first heard that AI could help communicate with guests, she was unsure. “I thought it would be a bad robot.” But after seeing Runnr.ai in action at a Booking Experts event, she decided to give it a try.
“The setup was simple, and our reception team started using it right away,” she says. “It made communication so much smoother.”
What changed
With Runnr.ai, guests started asking questions directly through chat instead of email. That made it easier for the team to respond quickly and personally.
One thing stood out right away: guests asking for late checkouts.
“Every time someone asks for a late checkout, it brings in extra revenue,” Maike explains. “That’s when I knew it was worth it.”
The results
Since using Runnr.ai, Camping Geuldal has seen:
✅ More upsells, especially from late checkout requests
✅ Better communication with guests
✅ A smoother experience for the reception team
“It’s a beautiful addition to the guest journey,” says Maike.
Looking ahead
Maike is confident AI will keep playing a bigger role in camping life.
“It’s great that we can now talk to guests in every language without actually speaking it ourselves.”
Her advice to other campings? “Just do it!”
