The future of guest communication with conversational AI
Runnr.ai is a virtual hotel concierge, that improves guest experience, reduces workload for front desk staff and increases revenue per room
- 30 min set up
- Cancel anytime
Run your hotel with ease
Runnr.ai leverages WhatsApp’s 98% open rate to effectively engage and communicate with your guests
Accessible, personalized guest communication
Runnr.ai talks to your guests via WhatsApp and personalizes information to suit their preferences – no front desk intervention necessary.
98%
WhatsApp deliverability
15+
Minutes saved per booking
up to €50
Incremental revenue per room per month
60%
Guest responses via AI
What hotels say about us
Why hotels use conversational, automated guest engagement
Maurits Bots
"We receive less phone calls and experience a reduced operational workload. Our guests are happy with a personalised and efficient way of support during their stay"
Hans Pieters
Philip Herter
Runnr.ai removes operational workload from our staff. This enables us to focus more on the guest experience rather than admin work.
The value is proven by the engagement of our guests with Runnr.ai and the messaging volume which is all automated.”
Stan Heijsters
We experience 60% less inbound questions and requests since we started using Runnr.ai for our guest communication. Guest absolutely love getting information through WhatsApp and find it super valuable.
Mike Roefs
With Runnr.ai, we achieve proactive engagement with our guests effortlessly, without additional operational burdens. This leads to a reduction in repetitive tasks, allowing our staff to concentrate on what truly matters: enhancing the guest experience.
Seamless integrations
Runnr.ai works smoothly with your hotel’s current management tools and other guest facing technology, making your guest services better and improving your guest’s entire stay.
We are integrated with:
Shannon – a happy guest staying at Hotel V Fizeaustraat
“Really useful service. Just another way the hotel goes above and beyond.”
The new standard for guest communication— Start the conversation on us.
Easy onboarding
The best part? It takes no more than 30 minutes.
Here’s how the process works:
- 20 min: fill out a simple questionnaire about your hotel.
- 3 min: connect Runnr.ai to your property management system.
- 7 min: test the AI and turn it on!
After that, you can tweak the information as needed by observing guest chats to make sure everything is on point for a smooth guest experience
Maurits Bots – IT Manager at WestCord Hotels
“Per hotel it took only one hour to get Runnr.ai up and running, and about half an hour to show the team how it works. We did this for 17 hotels, and everything went smoothly without causing any issues.”