Your guests are on WhatsApp. Are you?

WhatsApp gets opened. Email does not.

85%+ of guests are reachable via WhatsApp, with a 98% open rate and up to 75% engagement. No other channel comes close.

But guests don't just want to receive messages. They want fast answers, at any hour, in their own language. Slow replies cost you reviews. Sometimes bookings.

Hotels using Runnr.ai automate 95% of those conversations, without losing the personal touch.

Proactive WhatsApp messages, from booking to post check-out

Reach every guest at every stage of their stay, automatically and on the channel they actually use.

Step 1Booking made

Runnr.ai automatically sends a personalised confirmation via WhatsApp the moment a guest books

Step 2Pre-arrival

Reach guests before they arrive. Runnr.ai sends personalised upsell offers via WhatsApp at exactly the right moment.

Step 3Check-in

Send online check-in links and digital keys straight to your guest's WhatsApp, so they arrive prepared and your front desk stays free.

Step 4Stay

Catch issues before they become bad reviews. Runnr.ai checks in with guests mid-stay and surfaces upsell opportunities at exactly the right moment.

Step 5Check-out

Every checkout is a chance for a great review. Runnr.ai follows up automatically via WhatsApp, so no guest leaves without being heard.

GUEST JOURNEY BUILDER

Every guest touchpoint, perfectly timed

Every guest gets the right message at the right moment, automatically. Segment by room type or rate so your communication always feels personal, never generic.

Journey Triggers

Set exactly when each message goes out and to which guests. One view shows everything that's live, pending approval, and segmented by guest type, so nothing slips through.

Default Message

See exactly what your guests will receive before it goes out, including the quick-reply buttons that drive upsells and reduce inbound questions.

Add Variants

Send messages that match each guest's exact booking. A suite guest sees different options than a standard room guest.

Based on Room or Rate Type

Compare the default message against any room- or rate-specific variants, so it's clear what each guest segment will see.

Adjust Timing of Message

Send each message at the moment it is most likely to convert. Pre-arrival upsells sent 24 to 48 hours before check-in consistently outperform those sent days earlier. You control the timing, per message, per property type.

WHATSAPP TEMPLATE MANAGEMENT

Templates that stay on brand

Write every WhatsApp message in your own voice. Edit copy, add buttons, and see exactly whether each message is approved by Meta before it reaches your guests.

List of Templates

Every template in one place, with its Meta classification visible at a glance. No hunting through settings, no surprises when a message goes out.

Template Management

Edit any template directly, add the buttons you want, and keep every message on brand. Runnr.ai automatically translates it into the guest's own language, so you write once and reach everyone.

WHATSAPP BUTTONS

Smart buttons that answer for you

Guests tap a button and get an instant answer, in their own language, around the clock. No staff needed.

List of Buttons

Every button across all your WhatsApp messages in one overview. See instantly which use AI responses, which have custom replies, and which include images, so nothing is ever a black box.

Button Management

Let the AI answer based on your property details, or write a custom reply in your own words. Every response is automatically translated into 100+ languages, with follow-up buttons that keep the upsell conversation going.

Add Images

Add an image to any button response. A photo of your restaurant or spa does more convincing than any description.

WhatsApp, and also your other channels

Turn every guest interaction into a 5-star experience!

94% of guests says Runnr.ai enhances their stay.

SMS

Ideal when guests do not have WhatsApp

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Start communicating

1000+ hospitality brands save time and grow revenue with Runnr.ai

From boutique hotels to large resort chains, they all use Runnr.ai to automate WhatsApp and free up their team.

TOUCH

Centerparks 950 units, 540 hours saved every month.

Centerparks950 units, 540 hours saved every month.

TOUCH

Van der Valk Exclusief 94% of guest questions handled automatically.

Van der Valk Exclusief94% of guest questions handled automatically.

TOUCH

Hotel Casa AI handles questions, the team focuses on hospitality.

Hotel CasaAI handles questions, the team focuses on hospitality.

TOUCH

Brinckerduyn Upsells without adding pressure to your front desk.

BrinckerduynUpsells without adding pressure to your front desk.

Your WhatsApp guest communication on autopilot with Runnr.ai

24/7 automated support

Runnr.ai handles up to 95% of guest communication instantly, day or night, with no extra staff needed.

Proactive guest messaging

From booking confirmation to review request, Runnr.ai engages proacively with your guests at WhatsApp at every stage of their journey..

Multilingual communication flow

Guests reply in their own language, your team reads it in theirs. Every message, every conversation, translated both ways in real time.

Unified inbox

Manage WhatsApp messages alongside all other channels in one single conversation thread per guest for faster, consistent service.

Integrated functionalities

Skip the front desk queue. With Runnr.ai, guests can check in online, book a table, and request their invoice, all without leaving WhatsApp. Less friction for them, less workload for your team.

Seamless upselling offers

Promote extras like breakfast, bike rental, or tours automatically, boosting ancillary revenue without added staff effort.

Guest notice the difference

Laura BGuest at a Boutique Hotel

Super convenient that everything went through WhatsApp. I got an immediate answer when I asked what time I could check in — without having to call or wait at the reception.

Daniel RBusiness traveler

I had a question about parking and got a reply within 2 minutes. It felt personal, yet everything went super fast. Really well organized.

Sara MWeekend guest

Through a single conversation at Whatsapp I could arrange everything: check-in, extra towels, and even a late check-out. No waiting lines, no hassle.

Peter J.City break traveler

I received a message about a breakfast upgrade even before I arrived. It was nice to be able to make that choice in advance, and it was totally worth it.

Kim L.Solo reiziger

Alles voelde persoonlijk en soepel, zonder dat ik iemand hoefde te zoeken of bellen. Dit zou elk hotel moeten hebben.

Frequently asked questions about WhatsApp

Do I need a new phone number for WhatsApp Business?

No. Runnr.ai connects to any existing phone number, so there is no need to set up a new one or ask guests to save a different contact. Your number stays the same, your brand stays consistent.

Can I use my existing WhatsApp number with Runnr.ai?

Yes. Runnr.ai supports full number migration, so your guests keep the same contact and nothing changes on their end.

What do I need to get started with WhatsApp on Runnr.ai?

Getting started is straightforward. All you need is:

Access to your Facebook business page
A phone number to connect WhatsApp to (your existing number works fine)

That's it. Runnr.ai handles the rest of the onboarding process for you.

How does the WhatsApp integration work?

For hospitality operators:

Runnr.ai connects to your WhatsApp Business account, using your existing number or setting up a new one.
Runnr.ai supports full WhatsApp Business onboarding. All we need is access to your Facebook business page to get you set up.
All guest messages flow into Runnr.ai's unified inbox, alongside Booking.com, Expedia, Airbnb, SMS, and other channels.
Runnr.ai auto-replies to common guest questions like check-in times, WiFi codes, parking, and facilities, instantly and around the clock.
Runnr.ai promotes upsells like early check-in, breakfast, and late check-out at the right moment in the guest journey.
Guests can check in online, book a table at your restaurant, or request an invoice, all without leaving WhatsApp.
If a message needs a human touch, staff are notified and can take over the conversation directly from the unified inbox.
Analytics show response times, automation performance, and upsell results, so you always know what's working.

For guests:

Guests message you on WhatsApp, the app they already use every day, no downloads or new accounts needed.
They receive instant, personalised replies before, during, and after their stay.
Messages can be automatically translated into their language.
If needed, a staff member steps in seamlessly, without the guest noticing any disruption.

👉 The result: your team spends less time on routine messages and more time delivering great hospitality, while guests get fast, friendly service through the channel they prefer most.

Will guests know they are talking to an AI?

Yes, and we believe that is the right approach. Runnr.ai always introduces itself as a virtual concierge acting on behalf of your property. Transparent, professional, and on-brand.

What messages can Runnr.ai handle automatically on WhatsApp?

Almost all of them. Runnr.ai automates up to 95% of guest communication on WhatsApp, from common questions about check-in, WiFi, and parking to upsell moments and post-stay follow-ups. Your team only steps in when it truly matters.

Can Runnr.ai send proactive messages to guests on WhatsApp?

Yes. Runnr.ai includes a guest journey builder where you design automated WhatsApp campaigns using approved templates. You set the triggers, apply filters like room type or rate plan, and Runnr.ai does the rest, including translating every message into the guest's language automatically.

For example, send a tailored welcome message to suite guests, or offer an exclusive book-direct discount to guests who came through an OTA. Every touchpoint, personalised and automated.

Can guests check in, make a restaurant booking, or request an invoice via WhatsApp?

Yes. Guests can complete all of these directly inside the WhatsApp conversation, no redirects, no separate apps, no front desk queue.

Do guests need to download anything to message us on WhatsApp?

No. Guests use WhatsApp as they normally would. No new app, no account setup, no extra steps.

Can my whole team manage WhatsApp messages in one place?

Yes. All WhatsApp messages flow into Runnr.ai's unified inbox alongside every other channel. Your team can monitor conversations, jump in when needed, and take over from the AI without the guest noticing any disruption.

What happens to WhatsApp messages when my team is offline?

Runnr.ai proactively informs the guest that your team is currently unavailable and lets them know when they can expect a response. No message goes ignored, even outside of opening hours.

Is WhatsApp messaging compliant with Meta's policies?

Yes. Runnr.ai uses the official WhatsApp Business API and all templates are reviewed and approved by Meta before any message is sent.

How much does it cost to send WhatsApp messages? Meta charges a small fee per conversation. Runnr.ai is transparent about these costs and they are included in your billing overview.

Your WhatsApp guest communication, on autopilotYour WhatsApp guest communication, on autopilot

Trusted by 1000+ hotels

Your guests are on WhatsApp. Are you?

Proactive WhatsApp messages, from booking to post check-out

Every guest touchpoint, perfectly timed

Templates that stay on brand

Smart buttons that answer for you

WhatsApp, and also your other channels

1000+ hospitality brands save time and grow revenue with Runnr.ai

Your WhatsApp guest communication on autopilot with Runnr.ai

Guest notice the difference

Frequently asked questions about WhatsApp

Ready to level up your guest experience on WhatsApp?