Your guests are on WhatsApp. Are you?

Guests prefer WhatsApp over email and the numbers prove it:

85%+ of guests are reachable via WhatsApp
98% opening rate
55-75% engagement rate
94% of guests prefer automated messaging.

When guests have questions about early check-in or local tips, they expect a fast reply. Delay it, and you risk a poor review or a lost booking.

Runnr.ai integrates directly with WhatsApp, automating over 95% of guest interactions in their own language. With proactive messaging on WhatsApp, you reach guests at exactly the right moment: a pre-arrival tip, an upsell, or a post-stay follow-up.

Automate WhatsApp communication with Runnr.ai

Proactive guest messaging

From booking confirmation to review request, Runnr.ai engages proacively with your guests at WhatsApp at every stage of their journey..

24/7 automated support

Never miss a guest message again. Runnr.ai responds instantly, day or night, with no extra staffing needed.

Multilingual communication flow

Guests receive timely replies in their preferred language, ensuring personalized experiences and higher satisfaction across markets.

Unified inbox

Manage Expedia messages alongside all other channels in one single conversation thread per guest. for faster, consistent service.

Integrated functionalities

Skip the front desk queue. With Runnr.ai, guests can check in online, book a table, and request their invoice, all without leaving WhatsApp. Less friction for them, less workload for your team.

Seamless upselling offers

Promote extras like breakfast, bike rental, or tours automatically, boosting ancillary revenue without added staff effort.

Automate guest interactions from booking to check-out

Step 1Booking

The stay starts at booking. Runnr.ai sends an automatic, personalised confirmation via WhatsApp the moment a guest booking.

Step 2Arrival

Reach guests before they arrive. Runnr.ai sends personalised upsell offers via WhatsApp at exactly the right moment.

Step 3Check-inSend online check-in links and digital keys straight to your guest's WhatsApp, so they arrive prepared and your front desk stays free.

Step 4StayAsk for in-stay feedback and offer additional services & upsells

Step 5Check-outEvery checkout is a chance for a great review. Runnr.ai follows up automatically via WhatsApp, so no guest leaves without being heard.

Communication capabilities

Turn every guest interaction into a 5-star experience!

94% of guests says Runnr.ai enhances their stay.

SMS

Ideal when guests do not have WhatsApp

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Guest notice the difference

Laura BGuest at a Boutique Hotel

Super convenient that everything went through WhatsApp. I got an immediate answer when I asked what time I could check in — without having to call or wait at the reception.

Daniel RBusiness traveler

I had a question about parking and got a reply within 2 minutes. It felt personal, yet everything went super fast. Really well organized.

Sara MWeekend guest

Through a single conversation at Whatsapp I could arrange everything: check-in, extra towels, and even a late check-out. No waiting lines, no hassle.

Peter J.City break traveler

I received a message about a breakfast upgrade even before I arrived. It was nice to be able to make that choice in advance, and it was totally worth it.

Kim L.Solo reiziger

Alles voelde persoonlijk en soepel, zonder dat ik iemand hoefde te zoeken of bellen. Dit zou elk hotel moeten hebben.

Frequently asked questions about WhatsApp

How does the WhatsApp integration work?

For hospitality operators:

Runnr.ai connects to your WhatsApp Business account, using your existing number or setting up a new one.
Runnr.ai supports full WhatsApp Business onboarding. All we need is access to your Facebook business page to get you set up.
All guest messages flow into Runnr.ai's unified inbox, alongside Booking.com, Expedia, Airbnb, SMS, and other channels.
Runnr.ai auto-replies to common guest questions like check-in times, WiFi codes, parking, and facilities, instantly and around the clock.
Runnr.ai promotes upsells like early check-in, breakfast, and late check-out at the right moment in the guest journey.
Guests can check in online, book a table at your restaurant, or request an invoice, all without leaving WhatsApp.
If a message needs a human touch, staff are notified and can take over the conversation directly from the unified inbox.
Analytics show response times, automation performance, and upsell results, so you always know what's working.

For guests:

Guests message you on WhatsApp, the app they already use every day, no downloads or new accounts needed.
They receive instant, personalised replies before, during, and after their stay.
Messages can be automatically translated into their language.
If needed, a staff member steps in seamlessly, without the guest noticing any disruption.

👉 The result: your team spends less time on routine messages and more time delivering great hospitality, while guests get fast, friendly service through the channel they prefer most.

Do I need a new phone number for WhatsApp Business?

No. Runnr.ai connects to any existing phone number, so there is no need to set up a new one or ask guests to save a different contact. Your number stays the same, your brand stays consistent.

Can I use my existing WhatsApp number with Runnr.ai?

Yes. Runnr.ai supports full number migration, so your guests keep the same contact and nothing changes on their end.

What do I need to get started with WhatsApp on Runnr.ai?

Getting started is straightforward. All you need is:

Access to your Facebook business page
A phone number to connect WhatsApp to (your existing number works fine)

That's it. Runnr.ai handles the rest of the onboarding process for you.

What messages can Runnr.ai handle automatically on WhatsApp?

Almost all of them. Runnr.ai automates up to 95% of guest communication on WhatsApp, from common questions about check-in, WiFi, and parking to upsell moments and post-stay follow-ups. Your team only steps in when it truly matters.

Can Runnr.ai send proactive messages to guests on WhatsApp?

Yes. Runnr.ai includes a guest journey builder where you design automated WhatsApp campaigns using approved templates. You set the triggers, apply filters like room type or rate plan, and Runnr.ai does the rest, including translating every message into the guest's language automatically.

For example, send a tailored welcome message to suite guests, or offer an exclusive book-direct discount to guests who came through an OTA. Every touchpoint, personalised and automated.

Do guests need to download anything to message us on WhatsApp?

No. Guests use WhatsApp as they normally would. No new app, no account setup, no extra steps.

Can guests check in, make a restaurant booking, or request an invoice via WhatsApp?

Yes. Guests can complete all of these directly inside the WhatsApp conversation, no redirects, no separate apps, no front desk queue.

Will guests know they are talking to an AI? Accordion description i

Will guests know they are talking to an AI?

Yes, and we believe that is the right approach. Runnr.ai always introduces itself as a virtual concierge acting on behalf of your property. Transparent, professional, and on-brand.

Can my whole team manage WhatsApp messages in one place?

Yes. All WhatsApp messages flow into Runnr.ai's unified inbox alongside every other channel. Your team can monitor conversations, jump in when needed, and take over from the AI without the guest noticing any disruption.

What happens to WhatsApp messages when my team is offline?

Runnr.ai proactively informs the guest that your team is currently unavailable and lets them know when they can expect a response. No message goes ignored, even outside of opening hours.

Manage your Whatsapp inbox via Runnr.aiManage WhatsApp inbox smarter and faster

Your guests are on WhatsApp. Are you?

Automate WhatsApp communication with Runnr.ai

Automate guest interactions from booking to check-out

Communication capabilities

Guest notice the difference

Frequently asked questions about WhatsApp

Ready to level up your guest experience on WhatsApp?