Mews x Runnr.ai | AI powered guest messaging & automations

Get Runnr.ai set up in Mews within an hour

How the integration works

Connect Runnr.ai to your Mews account

Find Runnr.ai in the Mews and add it directly.

Set up your knowledge base

Sync existing knowledge on Mews and add any extra info so Runnr.ai has the full context on every guest.

Start chatting with guests

Sit back while Runnr.ai automatically responds to queries, looping in staff when approval is needed.

Personalize guest journeys

Design smooth guest communication flows to welcome guests and suggest relevant upsells at the right moment.

The results speak for themselves

Turn every guest interaction into a 5-star experience!

Automation

90%

Of messages automatically handled by Runnr.ai

Upselling

€50+

Extra monthly revenue per room with personalized upsells

Service

94%

Of guests say Runnr.ai enhances their stay

Engagement

75%

Of the guests that ask one or more questions

Experience Runnr.ai just like your guests would

See how Runnr.ai responds with our interactive WhatsApp chat for a fictional property.

Try it on WhatsApp

Create 5-star experiences for every guest with Runnr.ai

Proactive messaging

Once a guest books, they receive useful information about their stay and quick responses to queries based on their actual booking in Mews.

24/7 concierge

During the stay, guests have access to a virtual concierge that helps with everything from digital check-in to arranging extra towels.

Multilingual communication

Guests interact with the property in their own language, and when staff step in, Runnr.ai auto-translates their messages too.

Unified guest inbox

Manage WhatsApp, OTA, email, SMS, and more messages in one streamlined dashboard for faster, consistent service.

Better service

Front desk staff have the full context on every guest’s conversations in one unified inbox, helping them provide a more personal service.

No missed requests

Runnr.ai centralizes all requests, alerting staff when approval is needed and automatically updating the guest’s booking in Mews.

Frequently asked questions about integrating Mews

Does Runnr.ai integrate directly with Mews?

Yes. Runnr.ai connects natively with Mews via the Mews open API. Once connected, guest reservation data, check-in status, and room information flow automatically into Runnr.ai — no manual exports or middleware needed.

Can Runnr.ai write data back to Mews?

Yes. Actions triggered through Runnr.ai — such as online check-ins, upsell confirmations, and housekeeping requests — are synced back to Mews automatically, keeping your PMS as the single source of truth.

Is the integration secure?

Yes, all data is handled securely, compliant with Airbnb’s standards and privacy regulations for guest communication.

How long does it take to connect Runnr.ai to Mews?

Most properties are live within an hour. You connect Runnr.ai to Mews through the Mews Marketplace, configure your messaging flows, and you're ready to go. Our onboarding team guides you through every step at no extra cost.

What Mews data does Runnr.ai use? Runnr.ai pulls reservation details, guest contact information, arrival and departure dates, and room assignments from Mews in real time. This data powers automated messaging flows — from the pre-arrival WhatsApp message right through to the post-stay review request.

We already use other tools connected to Mews. Will there be conflicts? No. Because Runnr.ai uses the Mews open API and writes back only specific actions (check-ins, upsells, housekeeping requests), it coexists cleanly with other Mews integrations like channel managers, revenue management tools, or keylock systems.

Do I need to be on a specific Mews plan to use this integration? The integration works with standard Mews subscriptions that include API access. If you're unsure whether your current Mews plan supports third-party integrations, your Mews account manager or the Mews Marketplace page can confirm this.

Will Runnr.ai still work if a guest booking is modified or cancelled in Mews? Yes. Runnr.ai listens for real-time updates from Mews via webhooks, so any changes to a reservation — date changes, cancellations, room reassignments — are immediately reflected and the relevant messaging flows are updated or stopped accordingly.

Is the guest data shared between Mews and Runnr.ai GDPR compliant? Yes. Data is transferred securely over encrypted connections and processed in accordance with GDPR. Runnr.ai only accesses the guest data necessary to deliver the communication flows you configure, and no data is sold or shared with third parties.

Do I pay an additional fee to integrate Mews into Runnr.ai? No, integration of Mews is included in any subscription offered by Runnr.ai. We will help you set up and be up-and-running in no time.

Engage guests with Runnr.ai and Mews

Trusted by 1,000+ hotels, holiday parks and other accommodation types

How the integration works

The results speak for themselves

Create 5-star experiences for every guest with Runnr.ai

Mews customers are already using Runnr.ai

Frequently asked questions about integrating Mews

See how Runnr.ai works with Mews