Automate your guest communication for Expedia

Connecting Mews into Runnr.ai

How the integration works

Connecting Runnr.ai to Mews takes a single click in the Mews Marketplace. From that moment, Runnr.ai has access to the stay information it needs to personalise every interaction, like:

Guest name
Stay dates
Phone number

That data powers automated WhatsApp messages across the full guest journey. All property-specific content — your FAQs, amenities, house rules, upsell offers, local tips — is set up once in the Runnr.ai web app. Most properties complete this in around 45 minutes, and our Customer Success team will help you get on your way in a 1-1 set up call.

From there, Runnr.ai runs automatically. Your team monitors conversations through the Runnr.ai inbox and steps in only when a guest needs a personal touch.

Mews + Runnr.ai:

Smarter guest communication

Mews is one of the world's leading property management systems, powering over 12,500 properties across 85+ countries. When you connect it with Runnr.ai, your reservation data becomes the engine behind a fully automated guest communication experience — from the moment a booking is confirmed to the moment a guest checks out.

Your guests expect fast, personal service. Your team is already stretched. Runnr.ai bridges that gap by turning the data already sitting in Mews into timely, personalised conversations on WhatsApp — the channel your guests actually use.

No extra tools. No manual work. Just seamless communication that runs itself.

Improved guest experience
Guests get instant answers to their questions at any time of day, in their own language, on their own device. No hold music. No waiting at the front desk.

Reduced operational pressure
Runnr.ai handles the repetitive questions so your team doesn't have to. Staff can focus on the moments that actually require a human touch.

Sustainable guest relationships
Automated messages keep guests informed and engaged before arrival, during their stay, and after checkout — building a relationship that goes beyond a single booking.

More ancillary revenue
Extras like breakfast and late check-out are offered at the right moment in the conversation, and confirmed without any manual steps for your team.

What Runnr.ai offers when integrated with Mews

Welcome guests instantly

Mews booking triggers a personalized welcome message via WhatsApp, creating immediate guest connection.

24/7 automated support

Guests get instant responses anytime — even at night — guaranteeing continuous service without additional staffing pressure.

Multilingual communication flow

Guests receive timely replies in their preferred language, ensuring personalized experiences and higher satisfaction across markets.

Unified guest inbox

Manage WhatsApp, OTA, email, SMS, and more messages in one streamlined dashboard for faster, consistent service.

Smart check-in replies

Automated answers provide clear directions, check-in times, and access details, reducing repetitive staff work instantly.

Seamless upselling offers

Promote extras like breakfast, bike rental, or tours automatically, boosting ancillary revenue without added staff effort.

Frequently asked questions about integrating Mews

Does Runnr.ai integrate directly with Mews?

Yes. Runnr.ai connects natively with Mews via the Mews open API. Once connected, guest reservation data, check-in status, and room information flow automatically into Runnr.ai — no manual exports or middleware needed.

Can Runnr.ai write data back to Mews?

Yes. Actions triggered through Runnr.ai — such as online check-ins, upsell confirmations, and housekeeping requests — are synced back to Mews automatically, keeping your PMS as the single source of truth.

Is the integration secure?

Yes, all data is handled securely, compliant with Airbnb’s standards and privacy regulations for guest communication.

How long does it take to connect Runnr.ai to Mews?

Most properties are live within an hour. You connect Runnr.ai to Mews through the Mews Marketplace, configure your messaging flows, and you're ready to go. Our onboarding team guides you through every step at no extra cost.

What Mews data does Runnr.ai use? Runnr.ai pulls reservation details, guest contact information, arrival and departure dates, and room assignments from Mews in real time. This data powers automated messaging flows — from the pre-arrival WhatsApp message right through to the post-stay review request.

We already use other tools connected to Mews. Will there be conflicts? No. Because Runnr.ai uses the Mews open API and writes back only specific actions (check-ins, upsells, housekeeping requests), it coexists cleanly with other Mews integrations like channel managers, revenue management tools, or keylock systems.

Do I need to be on a specific Mews plan to use this integration? The integration works with standard Mews subscriptions that include API access. If you're unsure whether your current Mews plan supports third-party integrations, your Mews account manager or the Mews Marketplace page can confirm this.

Will Runnr.ai still work if a guest booking is modified or cancelled in Mews? Yes. Runnr.ai listens for real-time updates from Mews via webhooks, so any changes to a reservation — date changes, cancellations, room reassignments — are immediately reflected and the relevant messaging flows are updated or stopped accordingly.

Is the guest data shared between Mews and Runnr.ai GDPR compliant? Yes. Data is transferred securely over encrypted connections and processed in accordance with GDPR. Runnr.ai only accesses the guest data necessary to deliver the communication flows you configure, and no data is sold or shared with third parties.

Do I pay an additional fee to integrate Mews into Runnr.ai? No, integration of Mews is included in any subscription offered by Runnr.ai. We will help you set up and be up-and-running in no time.

Mews integration with Runnr.aiManage Expedia bookings smarter and faster

How the integration works

Smarter guest communication

What Runnr.ai offers when integrated with Mews

Frequently asked questions about integrating Mews

See how Runnr.ai works with Mews