Frequently asked questions about integrating Mews
Does Runnr.ai integrate directly with Mews?
Yes. Runnr.ai connects natively with Mews via the Mews open API. Once connected, guest reservation data, check-in status, and room information flow automatically into Runnr.ai — no manual exports or middleware needed.
Can Runnr.ai write data back to Mews?
Yes. Actions triggered through Runnr.ai — such as online check-ins, upsell confirmations, and housekeeping requests — are synced back to Mews automatically, keeping your PMS as the single source of truth.
Is the integration secure?
Yes, all data is handled securely, compliant with Airbnb’s standards and privacy regulations for guest communication.
How long does it take to connect Runnr.ai to Mews?
Most properties are live within an hour. You connect Runnr.ai to Mews through the Mews Marketplace, configure your messaging flows, and you're ready to go. Our onboarding team guides you through every step at no extra cost.
What Mews data does Runnr.ai use?
Runnr.ai pulls reservation details, guest contact information, arrival and departure dates, and room assignments from Mews in real time. This data powers automated messaging flows — from the pre-arrival WhatsApp message right through to the post-stay review request.
We already use other tools connected to Mews. Will there be conflicts?
No. Because Runnr.ai uses the Mews open API and writes back only specific actions (check-ins, upsells, housekeeping requests), it coexists cleanly with other Mews integrations like channel managers, revenue management tools, or keylock systems.
Do I need to be on a specific Mews plan to use this integration?
The integration works with standard Mews subscriptions that include API access. If you're unsure whether your current Mews plan supports third-party integrations, your Mews account manager or the Mews Marketplace page can confirm this.
Will Runnr.ai still work if a guest booking is modified or cancelled in Mews?
Yes. Runnr.ai listens for real-time updates from Mews via webhooks, so any changes to a reservation — date changes, cancellations, room reassignments — are immediately reflected and the relevant messaging flows are updated or stopped accordingly.
Is the guest data shared between Mews and Runnr.ai GDPR compliant?
Yes. Data is transferred securely over encrypted connections and processed in accordance with GDPR. Runnr.ai only accesses the guest data necessary to deliver the communication flows you configure, and no data is sold or shared with third parties.
Do I pay an additional fee to integrate Mews into Runnr.ai?
No, integration of Mews is included in any subscription offered by Runnr.ai. We will help you set up and be up-and-running in no time.
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