Automate your guest communication for Apaleo

Get Runnr.ai set up in Booking Experts within an hour

How It Works

Connect Runnr.ai to Booking Experts

Find Runnr.ai in the Booking Experts marketplace and add it directly.

Set up your knowledge base

Sync existing knowledge on Booking Experts and add any extra info so Runnr.ai has the full context on every guest.

Start chatting with guests

Sit back while Runnr.ai automatically responds to queries, looping in staff when approval is needed.

Personalize guest journeys

Design smooth guest communication flows to welcome guests and suggest relevant upsells at the right moment.

The results speak for themselves

Turn every guest interaction into a 5-star experience!

Automation

90%

Of messages automatically handled by Runnr.ai

Upselling

€50+

Extra monthly revenue per room with personalized upsells

Service

94%

Of guests say Runnr.ai enhances their stay

Engagement

75%

Of the guests that ask one or more questions

Experience Runnr.ai just like your guests would

See how Runnr.ai responds with our interactive WhatsApp chat for a fictional property.

Try it on WhatsApp

Create 5-star experiences for every guest with Runnr.ai

Welcome guests instantly

Once a guest books, they receive useful information about their stay and quick responses to queries based on their actual booking in Booking Experts.

24/7 concierge

During the stay, guests have access to a virtual concierge that helps with everything from digital check-in to arranging extra towels.

Multilingual communication

Guests interact with the property in their own language, and when staff step in, Runnr.ai auto-translates their messages too.

Better service

Front desk staff have the full context on every guest’s conversations in one unified inbox, helping them provide a more personal service.

No missed requests

Runnr.ai centralizes all requests, alerting staff when approval is needed and automatically updating the guest’s booking in Booking Experts.

Personalized upsells

Guests receive perfectly timed offers to enhance their stay, from adding breakfast to a late check-out or restaurant booking.

Frequently asked questions about integrating Booking Experts

What is Booking Experts/BEX PMS?

Booking Experts (BEX PMS) is a cloud-based property management system designed for holiday parks, campsites, resorts, and vacation rental organisations. It handles reservations, payments, channel management, task management, and operations in one platform, with an open API that makes it easy to connect with tools like Runnr.ai.

Does Runnr.ai integrate with Booking Experts?

Yes. Runnr.ai connects to Booking Experts via the BEX open API, using live reservation data to trigger personalised, automated guest messaging across the full stay journey.

What BEX data does Runnr.ai use?

Runnr.ai uses guest name, phone number, stay dates, accommodation details, and reservation status from BEX PMS to personalise automated WhatsApp messages. All property and park-specific content is configured separately in the Runnr.ai web app.

Is Runnr.ai a good fit for holiday parks and campsites specifically?

Yes — and it's one of the strongest use cases for Runnr.ai. Guests at holiday parks and campsites tend to have a high volume of location-specific questions and are often unreachable by phone once they're on-site. WhatsApp messaging solves both problems, reaching guests directly on their own devices wherever they are on the park.

Can Runnr.ai handle reservation changes or cancellations from BEX? Yes. Runnr.ai responds to reservation status updates from Booking Experts in real time. If a booking is cancelled or dates are changed, messaging flows are updated automatically — no risk of a guest receiving a welcome message after a cancellation.

How long does it take to go live? Most properties are live within about an hour. The API connection is set up during onboarding with support from the Runnr.ai team, and filling in your property content in the web app typically takes around 45 minutes.

Which channels does Runnr.ai use to reach guests? Runnr.ai reaches guests primarily via WhatsApp — the highest-engagement channel in hospitality, with open rates of up to 98%. On average, more than 85% of guests at holiday parks and campsites are reachable on WhatsApp, with over 50% engaging in at least one conversation during their stay.

Is guest data handled in compliance with GDPR? Yes. Both Booking Experts and Runnr.ai are committed to GDPR compliance. Runnr.ai only accesses the guest data required to deliver your configured messaging flows, processes it securely, and never shares or sells data to third parties.

Do we need technical knowledge to connect Runnr.ai to Booking Experts? No. The Runnr.ai onboarding team manages the API connection on your behalf and guides you through the full setup. No developer resource is needed on your side.

Do I pay an additional fee to integrate Booking Experts into Runnr.ai? No, integration of Booking Experts is included in any subscription offered by Runnr.ai. We will help you set up and be up-and-running in no time.

Engage guests with Runnr.ai and Booking ExpertsManage Expedia bookings smarter and faster

How It Works

The results speak for themselves

Create 5-star experiences for every guest with Runnr.ai

Read our customer stories

Frequently asked questions about integrating Booking Experts

See how Runnr.ai works with Booking Experts