Automate your guest communication for Apaleo

Connecting Booking Experts into Runnr.ai

How the integration works

Runnr.ai connects to Booking Experts via the BEX open API, pulling the reservation data it needs to personalise every guest interaction:

Guest name
Stay dates
Phone number
Accommodation or pitch details
Reservation status updates

That data triggers automated WhatsApp messages at the right moments throughout the guest journey. All property-specific content — park rules, facility information, FAQs, activity options, upsell offers — is configured once in the Runnr.ai web app. Most properties complete this setup in around 45 minutes.

From that point, Runnr.ai runs automatically. Your team has full visibility through the Runnr.ai unified inbox and can step in at any time.

Booking Experts + Runnr.ai:

Why connect Runnr.ai with Booking Experts?

Holiday parks and campsites face a communication challenge that hotels often don't: guests are spread across a large site, often out of reach of the reception, and their questions are highly specific to their accommodation, their pitch, or their spot on the park. Answering those questions manually — across dozens or hundreds of bookings at once — is simply not scalable.

Runnr.ai solves this by meeting guests where they already are: on WhatsApp. Automated, personalised messages go out at exactly the right moment, based on live data from BEX PMS. Your guests get instant answers and a smooth experience. Your team gets their time back.

Improved guest experience
Guests receive instant, accurate answers to their questions at any hour, in their own language — whether they're asking about check-in time, the pool opening hours, or how to operate the heating in their bungalow.

Reduced pressure on reception
Runnr.ai handles the high volume of routine questions that would otherwise land at the front desk or reception, so your team can focus on the moments that genuinely need a human touch.

Sustainable guest relationships
Automated messaging keeps guests engaged before arrival, throughout their stay, and after checkout — creating a relationship that goes well beyond a single booking confirmation.

More ancillary revenue
Upsell offers — breakfast packages, late check-out, activity bookings, or park extras — are surfaced at the right moment in the WhatsApp conversation, generating additional revenue without any manual effort from your team.

What Runnr.ai offers when integrated with Booking Experts

Welcome guests instantly

Booking Experts booking triggers a personalized welcome message via WhatsApp, creating immediate guest connection.

24/7 automated support

Guests get instant responses anytime — even at night — guaranteeing continuous service without additional staffing pressure.

Multilingual communication flow

Guests receive timely replies in their preferred language, ensuring personalized experiences and higher satisfaction across markets.

Unified guest inbox

Manage WhatsApp, OTA, email, SMS, and more messages in one streamlined dashboard for faster, consistent service.

Smart check-in replies

Automated answers provide clear directions, check-in times, and access details, reducing repetitive staff work instantly.

Seamless upselling offers

Promote extras like breakfast, bike rental, or tours automatically, boosting ancillary revenue without added staff effort.

Frequently asked questions about integrating Booking Experts

What is Booking Experts/BEX PMS?

Booking Experts (BEX PMS) is a cloud-based property management system designed for holiday parks, campsites, resorts, and vacation rental organisations. It handles reservations, payments, channel management, task management, and operations in one platform, with an open API that makes it easy to connect with tools like Runnr.ai.

Does Runnr.ai integrate with Booking Experts?

Yes. Runnr.ai connects to Booking Experts via the BEX open API, using live reservation data to trigger personalised, automated guest messaging across the full stay journey.

What BEX data does Runnr.ai use?

Runnr.ai uses guest name, phone number, stay dates, accommodation details, and reservation status from BEX PMS to personalise automated WhatsApp messages. All property and park-specific content is configured separately in the Runnr.ai web app.

Is Runnr.ai a good fit for holiday parks and campsites specifically?

Yes — and it's one of the strongest use cases for Runnr.ai. Guests at holiday parks and campsites tend to have a high volume of location-specific questions and are often unreachable by phone once they're on-site. WhatsApp messaging solves both problems, reaching guests directly on their own devices wherever they are on the park.

Can Runnr.ai handle reservation changes or cancellations from BEX? Yes. Runnr.ai responds to reservation status updates from Booking Experts in real time. If a booking is cancelled or dates are changed, messaging flows are updated automatically — no risk of a guest receiving a welcome message after a cancellation.

How long does it take to go live? Most properties are live within about an hour. The API connection is set up during onboarding with support from the Runnr.ai team, and filling in your property content in the web app typically takes around 45 minutes.

Which channels does Runnr.ai use to reach guests? Runnr.ai reaches guests primarily via WhatsApp — the highest-engagement channel in hospitality, with open rates of up to 98%. On average, more than 85% of guests at holiday parks and campsites are reachable on WhatsApp, with over 50% engaging in at least one conversation during their stay.

Is guest data handled in compliance with GDPR? Yes. Both Booking Experts and Runnr.ai are committed to GDPR compliance. Runnr.ai only accesses the guest data required to deliver your configured messaging flows, processes it securely, and never shares or sells data to third parties.

Do we need technical knowledge to connect Runnr.ai to Booking Experts? No. The Runnr.ai onboarding team manages the API connection on your behalf and guides you through the full setup. No developer resource is needed on your side.

Do I pay an additional fee to integrate Booking Experts into Runnr.ai? No, integration of Booking Experts is included in any subscription offered by Runnr.ai. We will help you set up and be up-and-running in no time.

Booking Experts integration with Runnr.aiManage Expedia bookings smarter and faster

How the integration works

Why connect Runnr.ai with Booking Experts?

What Runnr.ai offers when integrated with Booking Experts

Frequently asked questions about integrating Booking Experts

See how Runnr.ai works with Booking Experts