Automate your guest communication for Apaleo

Get Runnr.ai set up in Apaleo within an hour

How the integration works

Connect Runnr.ai to your Apaleo account

Find Runnr.ai in the Apaleo Marketplace and add it directly.

Set up your knowledge base

Sync existing knowledge on Apaleo and add any extra info so Runnr.ai has the full context on every guest.

Start chatting with guests

Sit back while Runnr.ai automatically responds to queries, looping in staff when approval is needed.

Personalize guest journeys

Design smooth guest communication flows to welcome guests and suggest relevant upsells at the right moment.

Create 5-star experiences for every guest with Apaleo and Runnr.ai

Proactive messaging

Once a guest books, they receive useful information about their stay and quick responses to queries based on their actual booking in Apaleo.

24/7 concierge

During the stay, guests have access to a virtual concierge that helps with everything from digital check-in to arranging extra towels.

Multilingual communication

Guests interact with the property in their own language, and when staff step in, Runnr.ai auto-translates their messages too.

Better service

Front desk staff have the full context on every guest’s conversations in one unified inbox, helping them provide a more personal service.

No missed requests

Runnr.ai centralizes all requests, alerting staff when approval is needed and automatically updating the guest’s booking in Runnr.ai.

Personalized upsells

Guests receive perfectly timed offers to enhance their stay, from adding breakfast to a late check-out or restaurant booking.

The results speak for themselves

Turn every guest interaction into a 5-star experience!

Automation

90%

Of messages automatically handled by Runnr.ai

Upselling

€50+

Extra monthly revenue per room with personalized upsells

Service

94%

Of guests say Runnr.ai enhances their stay

Engagement

75%

Of the guests that ask one or more questions

Experience Runnr.ai just like your guests would

See how Runnr.ai responds with our interactive WhatsApp chat for a fictional property.

Try it on WhatsApp

Frequently asked questions about integrating Apaleo

What is Apaleo?

Apaleo is a cloud-native, API-first property management system popular across Europe, particularly in the DACH market. It's built on open MACH architecture, making it highly flexible and easy to connect with best-in-class tools like Runnr.ai.

Does Runnr.ai integrate with Apaleo?

Yes. Runnr.ai connects to Apaleo via its open API, pulling reservation data to power personalised, automated guest messaging across the full stay journey.

What Apaleo data does Runnr.ai use?

Runnr.ai uses guest name, phone number, stay dates, and reservation status updates from Apaleo to trigger and personalise automated WhatsApp messages. All property content is configured separately in the Runnr.ai web app.

Can Runnr.ai trigger messages based on reservation changes in Apaleo?

Yes. Runnr.ai listens for reservation events from Apaleo — including new reservations, cancellations, and date changes — and adjusts automated messaging flows accordingly. If a guest cancels, for example, no further messages are sent.

How long does it take to go live? Most properties are live within about an hour. The API connection is set up during onboarding with support from the Runnr.ai team, and property content configuration typically takes around 45 minutes.

Which channels does Runnr.ai use to reach guests? Runnr.ai reaches guests primarily via WhatsApp — the channel with the highest open and engagement rates in hospitality. On average, more than 85% of guests are reachable on WhatsApp, with over 50% engaging in at least one conversation during their stay.

Can guests use Runnr.ai to book extras or make requests? Yes. Guests can request available add-ons — such as breakfast, late check-out, or other services — directly through their WhatsApp conversation. Confirmed requests are processed automatically, keeping your team's workload low.

Is guest data handled in compliance with GDPR? Yes. Runnr.ai only accesses the guest data required to deliver your configured messaging flows. All data is processed securely and in accordance with GDPR. Nothing is shared with or sold to third parties.

Do I need technical expertise to set up the Apaleo integration? No. The Runnr.ai onboarding team handles the technical connection and guides you through configuration. No developer involvement is needed on your side.

Do I pay an additional fee to integrate Apaleo into Runnr.ai? No, integration of Apaleo is included in any subscription offered by Runnr.ai. We will help you set up and be up-and-running in no time.

Engage guests with Runnr.AI and Apaleo

Trusted by 1,000+ hotels, holiday parks and other accommodation types

How the integration works

Create 5-star experiences for every guest with Apaleo and Runnr.ai

The results speak for themselves

Read our customer stories

How Beerze Bulten uses Runnr.ai to save time and offer guests 24/7 service

Success Story: How Valk Exclusief Elevates Guest Experience with Runnr.ai

How Vakantiepark Mölke uses Runnr.ai to bring calm and connection back to guest communication

Frequently asked questions about integrating Apaleo

See how Runnr.ai works with Apaleo