Automate your guest communication for Apaleo

Connecting Apaleo into Runnr.ai

How the integration works

Connect Runnr.ai to Apaleo

Runnr.ai connects to Apaleo via its open API

Information about your guests

From that moment, Runnr.ai has access to the information it needs to personalise every interaction

Automated WhatsApp messages

That data helps power WhatsApp messages across the full guest journey

Runnr.ai runs automatically

Your team monitors conversations through the Runnr.ai inbox and steps in only when a guest needs a personal touch.

Why Apaleo + Runnr.ai

Runnr.ai plugs directly into your reservation data to automate guest conversations on WhatsApp, from booking confirmation through to post-stay review requests. The result is faster service, fewer repetitive questions at the front desk, and a guest experience that feels personal even when it's fully automated.

Improved guest experience

Guests get instant answers to their questions at any time of day, in their own language, on their own device.

Reduced operational pressure

Runnr.ai handles the repetitive questions so your team doesn't have to. Staff focus on human interactions.

Sustainable guest relationships

Automated messages keep guests informed, building a relationship that goes beyond a single booking.

More ancillary revenue

Extras like breakfast are offered at the right moment, and confirmed without any manual steps for your team.

Supercharge Apaleo for Super Happy Guests

Welcome guests instantly

Apaleo booking triggers a personalized welcome message via WhatsApp, creating immediate guest connection.

24/7 automated support

Guests get instant responses anytime — even at night — guaranteeing continuous service without additional staffing pressure.

Multilingual communication flow

Guests receive timely replies in their preferred language, ensuring personalized experiences and higher satisfaction across markets.

Unified guest inbox

Manage WhatsApp, OTA, email, SMS, and more messages in one streamlined dashboard for faster, consistent service.

Smart check-in replies

Automated answers provide clear directions, check-in times, and access details, reducing repetitive staff work instantly.

Seamless upselling offers

Promote extras like breakfast, bike rental, or tours automatically, boosting ancillary revenue without added staff effort.

Frequently asked questions about integrating Apaleo

What is Apaleo?

Apaleo is a cloud-native, API-first property management system popular across Europe, particularly in the DACH market. It's built on open MACH architecture, making it highly flexible and easy to connect with best-in-class tools like Runnr.ai.

Does Runnr.ai integrate with Apaleo?

Yes. Runnr.ai connects to Apaleo via its open API, pulling reservation data to power personalised, automated guest messaging across the full stay journey.

What Apaleo data does Runnr.ai use?

Runnr.ai uses guest name, phone number, stay dates, and reservation status updates from Apaleo to trigger and personalise automated WhatsApp messages. All property content is configured separately in the Runnr.ai web app.

Can Runnr.ai trigger messages based on reservation changes in Apaleo?

Yes. Runnr.ai listens for reservation events from Apaleo — including new reservations, cancellations, and date changes — and adjusts automated messaging flows accordingly. If a guest cancels, for example, no further messages are sent.

How long does it take to go live? Most properties are live within about an hour. The API connection is set up during onboarding with support from the Runnr.ai team, and property content configuration typically takes around 45 minutes.

Which channels does Runnr.ai use to reach guests? Runnr.ai reaches guests primarily via WhatsApp — the channel with the highest open and engagement rates in hospitality. On average, more than 85% of guests are reachable on WhatsApp, with over 50% engaging in at least one conversation during their stay.

Can guests use Runnr.ai to book extras or make requests? Yes. Guests can request available add-ons — such as breakfast, late check-out, or other services — directly through their WhatsApp conversation. Confirmed requests are processed automatically, keeping your team's workload low.

Is guest data handled in compliance with GDPR? Yes. Runnr.ai only accesses the guest data required to deliver your configured messaging flows. All data is processed securely and in accordance with GDPR. Nothing is shared with or sold to third parties.

Do I need technical expertise to set up the Apaleo integration? No. The Runnr.ai onboarding team handles the technical connection and guides you through configuration. No developer involvement is needed on your side.

Do I pay an additional fee to integrate Apaleo into Runnr.ai? No, integration of Apaleo is included in any subscription offered by Runnr.ai. We will help you set up and be up-and-running in no time.

Apaleo + AI powered guest messaging & automations

Trusted by 1,000+ hotels, holiday parks and other accommodation types

How the integration works

Why Apaleo + Runnr.ai

Supercharge Apaleo for Super Happy Guests

Frequently asked questions about integrating Apaleo

See how Runnr.ai works with Apaleo