Automate your guest communication for Apaleo

Connecting Apaleo into Runnr.ai

How the integration works

Runnr.ai connects to Apaleo via its open API, giving Runnr.ai access to the reservation data it needs to personalise every guest interaction:

Guest name
Stay dates
Phone number
Reservation status updates

That data triggers automated WhatsApp messages at the right moments across the guest journey. All property-specific content — your FAQs, house rules, amenities, upsell offers, and local information — is configured once in the Runnr.ai web app. Most properties are fully set up within an hour.

From that point, Runnr.ai runs automatically. Your team has full visibility through the Runnr.ai unified inbox and can step in at any moment.

Apaleo + Runnr.ai:

Why connect Runnr.ai with Apaleo?

Apaleo's open architecture means you can connect best-in-class tools without friction. Runnr.ai is built exactly for that kind of stack — plugging directly into your reservation data to automate guest conversations on WhatsApp, from booking confirmation through to post-stay review requests.

The result is faster service, fewer repetitive questions at the front desk, and a guest experience that feels personal even when it's fully automated.

Improved guest experience
Guests get instant answers at any time of day, in their own language, through the channel they already use. No app downloads. No waiting on hold.

Reduced operational pressure
Runnr.ai handles the high volume of routine questions automatically, freeing your team to focus on the interactions that actually need a human.

Sustainable guest relationships
Automated touchpoints keep guests engaged before arrival, during their stay, and after checkout — building loyalty that extends beyond a single booking.

More ancillary revenue
Upsell offers like breakfast, late check-out, and room upgrades are surfaced at the right moment in the conversation, generating additional revenue without adding work for your team.

What Runnr.ai offers when integrated with Apaleo

Welcome guests instantly

Apaleo booking triggers a personalized welcome message via WhatsApp, creating immediate guest connection.

24/7 automated support

Guests get instant responses anytime — even at night — guaranteeing continuous service without additional staffing pressure.

Multilingual communication flow

Guests receive timely replies in their preferred language, ensuring personalized experiences and higher satisfaction across markets.

Unified guest inbox

Manage WhatsApp, OTA, email, SMS, and more messages in one streamlined dashboard for faster, consistent service.

Smart check-in replies

Automated answers provide clear directions, check-in times, and access details, reducing repetitive staff work instantly.

Seamless upselling offers

Promote extras like breakfast, bike rental, or tours automatically, boosting ancillary revenue without added staff effort.

Frequently asked questions about integrating Apaleo

What is Apaleo?

Apaleo is a cloud-native, API-first property management system popular across Europe, particularly in the DACH market. It's built on open MACH architecture, making it highly flexible and easy to connect with best-in-class tools like Runnr.ai.

Does Runnr.ai integrate with Apaleo?

Yes. Runnr.ai connects to Apaleo via its open API, pulling reservation data to power personalised, automated guest messaging across the full stay journey.

What Apaleo data does Runnr.ai use?

Runnr.ai uses guest name, phone number, stay dates, and reservation status updates from Apaleo to trigger and personalise automated WhatsApp messages. All property content is configured separately in the Runnr.ai web app.

Can Runnr.ai trigger messages based on reservation changes in Apaleo?

Yes. Runnr.ai listens for reservation events from Apaleo — including new reservations, cancellations, and date changes — and adjusts automated messaging flows accordingly. If a guest cancels, for example, no further messages are sent.

How long does it take to go live? Most properties are live within about an hour. The API connection is set up during onboarding with support from the Runnr.ai team, and property content configuration typically takes around 45 minutes.

Which channels does Runnr.ai use to reach guests? Runnr.ai reaches guests primarily via WhatsApp — the channel with the highest open and engagement rates in hospitality. On average, more than 85% of guests are reachable on WhatsApp, with over 50% engaging in at least one conversation during their stay.

Can guests use Runnr.ai to book extras or make requests? Yes. Guests can request available add-ons — such as breakfast, late check-out, or other services — directly through their WhatsApp conversation. Confirmed requests are processed automatically, keeping your team's workload low.

Is guest data handled in compliance with GDPR? Yes. Runnr.ai only accesses the guest data required to deliver your configured messaging flows. All data is processed securely and in accordance with GDPR. Nothing is shared with or sold to third parties.

Do I need technical expertise to set up the Apaleo integration? No. The Runnr.ai onboarding team handles the technical connection and guides you through configuration. No developer involvement is needed on your side.

Do I pay an additional fee to integrate Apaleo into Runnr.ai? No, integration of Apaleo is included in any subscription offered by Runnr.ai. We will help you set up and be up-and-running in no time.

Apaleo integration with Runnr.aiManage Expedia bookings smarter and faster

How the integration works

Why connect Runnr.ai with Apaleo?

What Runnr.ai offers when integrated with Apaleo

Frequently asked questions about integrating Apaleo

See how Runnr.ai works with Apaleo