Cloudbeds x Runnr.ai | AI powered guest messaging & automations

Get Runnr.ai set up in Cloudbeds within an hour

How the integration works

Connect Runnr.ai to your Cloudbeds account

Find Runnr.ai in the Cloudbeds and add it directly.

Set up your knowledge base

Sync existing knowledge on Cloudbeds and add any extra info so Runnr.ai has the full context on every guest.

Start chatting with guests

Sit back while Runnr.ai automatically responds to queries, looping in staff when approval is needed.

Personalize guest journeys

Design smooth guest communication flows to welcome guests and suggest relevant upsells at the right moment.

Create 5-star experiences for every guest with Runnr.ai and Cloudbeds

Proactive messaging

Once a guest books, they receive useful information about their stay and quick responses to queries based on their actual booking in Cloudbeds.

24/7 concierge

During the stay, guests have access to a virtual concierge that helps with everything from digital check-in to arranging extra towels.

Multilingual communication

Guests interact with the property in their own language, and when staff step in, Runnr.ai auto-translates their messages too.

Better service

Front desk staff have the full context on every guest’s conversations in one unified inbox, helping them provide a more personal service.

No missed requests

Runnr.ai centralizes all requests, alerting staff when approval is needed and automatically updating the guest’s booking in Cloudbeds.

Personalized upsells

Guests receive perfectly timed offers to enhance their stay, from adding breakfast to a late check-out or restaurant booking.

The results speak for themselves

Turn every guest interaction into a 5-star experience!

Automation

90%

Of messages automatically handled by Runnr.ai

Upselling

€50+

Extra monthly revenue per room with personalized upsells

Service

94%

Of guests say Runnr.ai enhances their stay

Engagement

75%

Of the guests that ask one or more questions

Experience Runnr.ai just like your guests would

See how Runnr.ai responds with our interactive WhatsApp chat for a fictional property.

Try it on WhatsApp

Frequently asked questions about integrating Cloudbeds

Does Runnr.ai integrate directly with Cloudbeds?

Yes. Runnr.ai connects natively with Cloudbeds via the Cloudbeds open API. Once connected, guest reservation data, check-in status, and room information flow automatically into Runnr.ai — no manual exports or middleware needed.

Can Runnr.ai write data back to Cloudbeds?

Yes. Actions triggered through Runnr.ai — such as online check-ins, upsell confirmations, and housekeeping requests — are synced back to Cloudbeds automatically, keeping your PMS as the single source of truth.

Is the integration secure?

Yes, all data is handled securely, compliant with Airbnb’s standards and privacy regulations for guest communication.

How long does it take to connect Runnr.ai to Cloudbeds?

Most properties are live within an hour. You connect Runnr.ai to Cloudbeds through the Cloudbeds Marketplace, configure your messaging flows, and you're ready to go. Our onboarding team guides you through every step at no extra cost.

What Cloudbeds data does Runnr.ai use? Runnr.ai pulls reservation details, guest contact information, arrival and departure dates, and room assignments from Cloudbeds in real time. This data powers automated messaging flows — from the pre-arrival WhatsApp message right through to the post-stay review request.

We already use other tools connected to Cloudbeds. Will there be conflicts? No. Because Runnr.ai uses the Cloudbeds open API and writes back only specific actions (check-ins, upsells, housekeeping requests), it coexists cleanly with other Cloudbeds integrations like channel managers, revenue management tools, or keylock systems.

Do I need to be on a specific Cloudbeds plan to use this integration? The integration works with standard Cloudbeds subscriptions that include API access. If you're unsure whether your current Cloudbeds plan supports third-party integrations, your Cloudbeds account manager or the Cloudbeds Marketplace page can confirm this.

Will Runnr.ai still work if a guest booking is modified or cancelled in Cloudbeds? Yes. Runnr.ai listens for real-time updates from Cloudbeds via webhooks, so any changes to a reservation — date changes, cancellations, room reassignments — are immediately reflected and the relevant messaging flows are updated or stopped accordingly.

Is the guest data shared between Cloudbeds and Runnr.ai GDPR compliant? Yes. Data is transferred securely over encrypted connections and processed in accordance with GDPR. Runnr.ai only accesses the guest data necessary to deliver the communication flows you configure, and no data is sold or shared with third parties.

Do I pay an additional fee to integrate Cloudbeds into Runnr.ai? No, integration of Cloudbeds is included in any subscription offered by Runnr.ai. We will help you set up and be up-and-running in no time.

Engage guests with Runnr.ai and Cloudbeds

Trusted by 1,000+ hotels, holiday parks and other accommodation types

How the integration works

Create 5-star experiences for every guest with Runnr.ai and Cloudbeds

The results speak for themselves

Read how a global community of hospitality businesses are using Runnr.ai

Frequently asked questions about integrating Cloudbeds

See how Runnr.ai works with Mews