Frequently asked questions about integrating Cloudbeds
Does Runnr.ai integrate directly with Cloudbeds?
Yes. Runnr.ai connects natively with Cloudbeds via the Cloudbeds open API. Once connected, guest reservation data, check-in status, and room information flow automatically into Runnr.ai — no manual exports or middleware needed.
Can Runnr.ai write data back to Cloudbeds?
Yes. Actions triggered through Runnr.ai — such as online check-ins, upsell confirmations, and housekeeping requests — are synced back to Cloudbeds automatically, keeping your PMS as the single source of truth.
Is the integration secure?
Yes, all data is handled securely, compliant with Airbnb’s standards and privacy regulations for guest communication.
How long does it take to connect Runnr.ai to Cloudbeds?
Most properties are live within an hour. You connect Runnr.ai to Cloudbeds through the Cloudbeds Marketplace, configure your messaging flows, and you're ready to go. Our onboarding team guides you through every step at no extra cost.
What Cloudbeds data does Runnr.ai use?
Runnr.ai pulls reservation details, guest contact information, arrival and departure dates, and room assignments from Cloudbeds in real time. This data powers automated messaging flows — from the pre-arrival WhatsApp message right through to the post-stay review request.
We already use other tools connected to Cloudbeds. Will there be conflicts?
No. Because Runnr.ai uses the Cloudbeds open API and writes back only specific actions (check-ins, upsells, housekeeping requests), it coexists cleanly with other Cloudbeds integrations like channel managers, revenue management tools, or keylock systems.
Do I need to be on a specific Cloudbeds plan to use this integration?
The integration works with standard Cloudbeds subscriptions that include API access. If you're unsure whether your current Cloudbeds plan supports third-party integrations, your Cloudbeds account manager or the Cloudbeds Marketplace page can confirm this.
Will Runnr.ai still work if a guest booking is modified or cancelled in Cloudbeds?
Yes. Runnr.ai listens for real-time updates from Cloudbeds via webhooks, so any changes to a reservation — date changes, cancellations, room reassignments — are immediately reflected and the relevant messaging flows are updated or stopped accordingly.
Is the guest data shared between Cloudbeds and Runnr.ai GDPR compliant?
Yes. Data is transferred securely over encrypted connections and processed in accordance with GDPR. Runnr.ai only accesses the guest data necessary to deliver the communication flows you configure, and no data is sold or shared with third parties.
Do I pay an additional fee to integrate Cloudbeds into Runnr.ai?
No, integration of Cloudbeds is included in any subscription offered by Runnr.ai. We will help you set up and be up-and-running in no time.
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