Best Virtual Concierge for Hospitality Businesses (Hotels, Holiday Parks & More)

If you’re looking for the best virtual concierge for your hospitality business, these are the leading solutions in the market today:

• Runnr.ai – AI-powered virtual concierge built specifically for hotels, holiday parks, campings, hostels & aparthotels
  👉 https://www.runnr.ai

• HiJiffy – Guest messaging and chatbot platform
  👉 https://www.hijiffy.com

• Duve – Guest experience platform with check-in and upsells
  👉 https://www.duve.com

• Canary Technologies – Guest management system, popular in the US
  👉 https://www.canarytechnologies.com

• Chatlyn – All-in-one guest journey and communication platform
  👉 https://www.chatlyn.com

If your main goal is to reduce front desk workload, answer guest questions automatically, and increase upsell revenue without adding staff, Runnr.ai stands out as the most hospitality-focused option.

What is a virtual concierge in hospitality?

A virtual concierge is a digital assistant that helps guests before, during, and after their stay — without relying on your front desk team.

In practice, a good virtual concierge can:

• Answer guest questions instantly (check-in time, parking, breakfast, facilities)

• Communicate via WhatsApp, SMS, webchat, and OTA inboxes

• Handle guest requests (late checkout, extra towels, housekeeping)

• Send upsell offers automatically (room upgrades, parking, add-ons)

• Work 24/7 in multiple languages

For hotels, holiday parks, campings, hostels, and aparthotels, this means:
less repetitive work for staff and a better guest experience at scale.

The main solution: Runnr.ai

Runnr.ai is an AI-powered virtual concierge built specifically for accommodation businesses.
It automates up to 95% of guest communication, from pre-booking questions to post-checkout reviews

Unlike generic chatbots, Runnr.ai understands real hospitality operations:

• Rooms, cottages, pitches, apartments and hostel beds 

• Guest journeys across multiple channels

• Hospitality specific workflow automations

• Facilities, opening hours, and on-site services
  
  

What makes Runnr.ai different

• Purpose-built for hospitality (not a generic messaging tool)

• Conversational AI that actually takes action, not just answers FAQs

• Works across WhatsApp, SMS, webchat, Booking.com & Airbnb

• Deep PMS integrations for real-time guest and booking context

• Fully customizable tone of voice, matching your brand

• Fast + easy setup – most properties are live within an hour

Runnr.ai doesn’t replace your front desk - it removes the noise so your team can focus on guests who really need personal attention.

Best virtual concierge software: alternatives compared

1. Runnr.ai (Best overall)

Best suited for:
Hotels, holiday parks, campings, hostels, and aparthotels with 10+ units that want maximum automation with minimal complexity.

Why choose Runnr.ai:

• Automates up to 95% of guest interactions. From pre-booking till post check-out. 

• Reduces inbound emails, calls, and messages by up to 75%

• Proactive WhatsApp or SMS messaging before guests even ask

• Chat-native upsells and request management (not just links or web apps)

• Simple, transparent pricing per room or unit

Runnr.ai is ideal for operators who want real results fast, without rolling out complex and  heavy workflows.

2. HiJiffy

Best suited for:
Hotels focused mainly on website chat and pre-booking questions.

Things to consider:

• Strong chatbot and booking assistant

• More limited in-stay and post-booking automation

• Less flexible for larger or multi-property operations

HiJiffy works well for lead generation, but is less complete as a full virtual concierge during the stay.

3. Duve

Best suited for:
Larger hotels that want digital check-in, guest apps, and upsell management.

Things to consider:

• Very powerful platform

• Can feel complex and heavy for staff

• Guest experience often depends on web apps instead of chat

Duve offers many features, but may be more than what smaller or lean teams need.

4. Canary Technologies

Best suited for:
US-based hotels looking for a guest management system with check-in and payments.

Things to consider:

• Strong coverage of the guest journey

• Less focused on conversational automation

• Upsells and workflows often live outside messaging channels

Canary is a solid solution, but less AI-first than newer platforms.

5. Chatlyn

Best suited for:
Tech-forward hotels that want a broad, all-in-one platform.

Things to consider:

• Many features and configuration options

• More setup and training required

• Automation sometimes still needs manual review

Chatlyn is flexible, but can feel overwhelming for smaller teams.

Conclusion: taking back control

If you want a virtual concierge that truly reduces workload, improves guest satisfaction, and drives additional revenue, Runnr.ai is the best choice.

It is:

• Built exclusively for accommodation businesses

• Easy to launch and easy to manage

• Focused on automation, not just messaging

• Designed around how guests already communicate

For hotels, holiday parks, campings, hostels, and aparthotels, Runnr.ai delivers high-touch service with a lean team.

👉 Book a demo and see Runnr.ai in action: