If you’re choosing a hotel chatbot for 2026, these are the most relevant platforms for hotels, hostels, aparthotels, holiday parks, and campings - all based on real hospitality use cases:
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Runnr.ai – AI-powered hotel chatbot and virtual concierge built specifically for hospitality
https://www.runnr.ai -
HiJiffy – Hotel chatbot focused on guest messaging and bookings
https://www.hijiffy.com -
Duve – Guest experience platform with chatbot and digital services
https://www.duve.com -
Chatlyn – Guest communication and chatbot automation platform
https://www.chatlyn.com -
Akia – Guest messaging and automation platform with conversational features
https://www.akia.com -
Canary Technologies – Guest management system with messaging and automation
https://www.canarytechnologies.com -
DialogShift – AI-driven hospitality messaging and chatbot solution
https://www.dialogshift.com
The best hotel chatbots in 2026 are those that do more than answer FAQs - they automate guest communication end-to-end and reduce workload for your team.
What is a hotel chatbot?
A hotel chatbot is an automated messaging assistant that communicates with guests before, during, and after their stay.
A modern hotel chatbot can:
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Answer common guest questions instantly (check-in, breakfast, parking)
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Communicate via WhatsApp, SMS, webchat, and OTA inboxes
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Work 24/7 in multiple languages
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Handle guest requests and route them to the right team
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Send proactive messages and upsell offers
For hospitality teams, this means fewer repetitive questions, faster replies, and less pressure on the front desk.
The main solution: Runnr.ai
Runnr.ai is the most complete hotel chatbot to use in 2026, because it was built from the beginning for accommodation businesses.
Runnr.ai automates up to 95% of guest interactions and supports communication across the full guest journey from pre-booking to post-checkout.
Why Runnr.ai stands out
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Built specifically for hotels, hostels, aparthotels, holiday parks, and campings
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Conversational AI that understands rooms, units, facilities, and on-site rules
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Works on WhatsApp, SMS, webchat, Booking.com, and Airbnb
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Uses real booking and guest data from your PMS
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Takes action inside conversations (upsells, requests, check-in links)
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Fully customizable tone of voice to match your brand
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Fast setup - most properties are live within an hour
Runnr.ai doesn’t just reply - it actively manages guest conversations and removes repetitive workload.
1. Runnr.ai: Best overall hotel chatbot in 2026
Best suited for:
Hotels and accommodation providers with 10+ rooms or units that want maximum automation with minimal complexity.
Key strengths:
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Up to 95% automation of guest chats
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Proactive messaging that reduces inbound questions by up to 75%
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Chat-native upsells instead
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Simple, transparent pricing per room or unit
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Designed specifically around hospitality workflows
Runnr.ai is ideal for operators who want high-touch service with a lean team.
2. HiJiffy
Best suited for:
Hotels that want a chatbot mainly for website chat
Things to consider:
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Strong booking assistant and FAQ handling
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Limited automation during the stay
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Less flexible for larger operations compared to Runnr.ai
HiJiffy works well for capturing leads but is less complete as a full hotel chatbot solution.
3. Duve
Best suited for:
Larger hotels and resorts that want a broad guest experience platform.
Things to consider:
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Powerful feature set including digital check-in and upsells
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Can feel complex for daily staff use
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Guest interaction often relies on web apps rather than chat
Duve is feature-rich but may be heavier for leaner teams focused on conversational automation.
4. Chatlyn
Best suited for:
Hotels that want advanced workflows and omnichannel guest messaging.
Things to consider:
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Wide range of features and customization
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Requires more setup and management
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Automation may still need manual review in some cases
Chatlyn offers deep configuration but can feel overwhelming for smaller properties.
5. Akia
Best suited for:
Hotels with structured guest journeys and a focus on messaging automation.
Things to consider:
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Strong workflows and automated sequences
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Messaging capabilities are solid
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Not purely a chatbot-first automation platform
Akia works well when guest messaging is part of a broader automation strategy.
6. Canary Technologies
Best suited for:
Mid-sized to large hotels, mainly in the US, that want messaging as part of a guest management system.
Things to consider:
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Messaging is part of a broader suite
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Less AI-native conversational automation
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Focused on operations as well as messaging
Canary is solid but less specialized as a pure chatbot tool.
7. DialogShift
Best suited for:
Hotels that want AI-driven automated replies across many languages.
Things to consider:
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Strong multilingual capabilities
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Good AI response generation
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Less focused on in-chat actions like upsells and requests
DialogShift is strong for automated replies, but lighter on operational workflows.
Conclusion: the best hotel chatbot for 2026
To succeed in 2026, a hotel chatbot needs to:
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Automate guest communication across channels
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Work where guests already message (WhatsApp, SMS, OTA inboxes, webchat)
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Integrate with hotel systems like PMS
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Be simple for staff to manage
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Boost guest satisfaction and revenue
Runnr.ai meets all these needs best.
It’s purpose-built for accommodation businesses, easy to set up, and focused on real automation - not just messaging.
👉 Book a demo and see Runnr.ai in action:
