Simplify Booking.com guest messaging

Guests who book via Booking.com expect instant, personal replies. From requests around early check-in or local tips, if answers are delayed, guests may book elsewhere or leave a poor review.

Runnr.ai integrates directly with the Booking.com inbox, automating over 95% of guest interactions in their own language — delivering a better guest experience while reducing workload.

Automate Booking.com communications with Runnr.ai

Welcome guests instantly The moment a guest books on Booking.com, Runnr.ai sends a personalized welcome via WhatsApp or SMS. No phone number? No problem! The message goes straight to their Booking.com inbox instead.

24/7 automated support

Guests get instant responses anytime — even at night — guaranteeing continuous service without additional staffing pressure.

Multilingual communication flow

Guests receive timely replies in their preferred language, ensuring personalized experiences and higher satisfaction across markets.

Unified guest inbox

Manage Expedia messages alongside all other channels in one single conversation thread per guest. for faster, consistent service.

Smart check-in replies

Automated answers provide clear directions, check-in times, and access details, reducing repetitive staff work instantly.

Seamless upselling offers

Promote extras like breakfast, bike rental, or tours automatically, boosting ancillary revenue without added staff effort.

Automate guest interactions from booking to check-out

Step 1BookingAutomate guest inquiries about your properties while they are making the booking

Step 2ArrivalEnsure a smooth welcome and promote your facilities

Step 3Check-inEnsure a smooth check-in process, send digital keys and promote upsells

Step 4StayAsk for in-stay feedback and offer additional services

Step 5Check-outMake goodbyes effortless while leaving a lasting impression

Communication capabilities

Turn every guest interaction into a 5-star experience!

94% of guests says Runnr.ai enhances their stay.

SMS

Ideal when guests do not have WhatsApp

Booking.com

Automate your Booking.com inbox

Expedia

Automate your Expedia inbox

Airbnb

Automate your Airbnb inbox

Chat Widget

AI chat on your own website

AI Voice

AI can now handle your phone calls as well

Let AI answer your email FAQs

Start communicating

Guest notice the difference

Laura BGuest at a Boutique Hotel

Super convenient that everything went through WhatsApp. I got an immediate answer when I asked what time I could check in — without having to call or wait at the reception.

Daniel RBusiness traveler

I had a question about parking and got a reply within 2 minutes. It felt personal, yet everything went super fast. Really well organized.

Sara MWeekend guest

Through a single conversation at Whatsapp I could arrange everything: check-in, extra towels, and even a late check-out. No waiting lines, no hassle.

Peter J.City break traveler

I received a message about a breakfast upgrade even before I arrived. It was nice to be able to make that choice in advance, and it was totally worth it.

Kim L.Solo reiziger

Alles voelde persoonlijk en soepel, zonder dat ik iemand hoefde te zoeken of bellen. Dit zou elk hotel moeten hebben.

Frequently asked questions about Booking.com

How does the Expedia integration work?

For Accommodations:

Connect your Booking.com account to Runnr.ai in Booking.com Extranet.
All guest messages flow into Runnr.ai’s Unified Inbox, alongside WhatsApp, SMS, Expedia, Airbnb, SMS, and other channels.
When no phone number is available, Runnr.ai seamlessly switches to the Booking.com inbox so no guest goes unreached.
Runnr.ai will auto-reply to common questions (check-in, WiFi, parking, etc.)
Runnr.ai promotes upsells (early check-in, breakfast, late check-out) at the right moment.
If a message is too complex, staff are notified and can take over the conversation for the Runnr.ai Unified inbox.
You staff no longer needs to login into the extranet of Booking.com for guest communication.
Analytics show response times, automation success, and upsell performance.

For Guests:

Guests keep sending messages via Booking.com — they don’t need a new app.
They receive instant replies to common questions and timely updates before, during, and after their stay.
Messages are clear, personalized, and can be automatically translated to their language.
If needed, a human host or staff member seamlessly joins the conversation.

👉 The result: accommodations save time and boost revenue, while guests enjoy faster, friendlier service through Booking.com and all the channels they already know.

Does it work outside office hours?

Absolutely. Guests receive instant, automated replies 24/7, ensuring no delays in service or missed requests.

Is the integration secure?

Yes, all data is handled securely, compliant with Airbnb’s standards and privacy regulations for guest communication.

How quickly can I start?

Setup is simple. Once connected, you can begin automating guest communication and upselling within a single day.

Onboarding takes max 60 minutes.

Manage your Booking.com inbox via Runnr.aiManage Booking.com inbox smarter and faster