Guest Engagement, Automated
Runnr.ai is your virtual hotel employee communicating proactively with your guests on WhatsApp. It sends personalised messages to your guests, and uses artificial intelligence to instantly handle questions, requests and upsells.
- Delight your guests
- Reduce operational workload
- Increase revenues
we are trusted by:
Processed Dialogues
Customer Satisfaction
Extra Revenue per Booking
Minutes Saved per Booking
A better way to communicate with your guests
WhatsApp, with its open rate of 98%, is a brilliant choice for communication with your guests. More than 65% of your guests will interact with messages you send proactively through WhatsApp. Think of it as your automatic go-to tool for keeping your guests engaged.
Stan Heijsters – Financial director at Theaterhotel Venlo & Mr Jigs
“With Runnr.ai on our side, we’ve got the perfect partner to help us innovate and automate in style! We experience 60% less inbound question since implementing Runnr.ai .”
Accessible and relevant guest communication
With Runnr.ai, you won’t overwhelm your guests with all the details about your hotel or offers. Using WhatsApp, it starts a chat with your guest and provides information exactly suiting their needs.
Richard – a happy guest staying at Hotel Jakarta
“Very helpful and easy to navigate. Have never had that type of service before with any booking – extremely impressed and so excited for my stay in the hotel. “
Seamless integrations
Runnr.ai works smoothly with your hotel’s current management tools and other guest facing technology, making your guest services better and improving your guest’s entire stay.
We are integrated with:
Shannon – a happy guest staying at Hotel V Fizeaustraat
“Really useful service. Just another way the hotel goes above and beyond.”
Easy onboarding
Think of getting started with Runnr.ai as bringing a new staff member onboard at your hotel. The best part? It takes no more than 60 minutes.
Here’s how the process works:
- 30 min: fill out a simple questionnaire about your hotel.
- 15 min: connect Runnr.ai to your property management system.
- 10 min: test the AI and turn it on!
After that, you can tweak the information as needed by observing guest chats to make sure everything is on point for a smooth guest experience.
Maurits Bots – IT Manager at WestCord Hotels
“Per hotel it took only one hour to get Runnr.ai up and running, and about half an hour to show the team how it works. We did this for 17 hotels, and everything went smoothly without causing any issues.”
Get started!
Transparent pricing
- €3.00
- €2.70
- Free!
- Free!
- Variable
Minimum monthly fee: €75
*Whatsapp fees; charged monthly as incurred. Conversations consist of 24-hour periods with unlimited messages for guests and accommodations.
Mascha Smit – Owner of HIM +
(5 hotels)
“By leveraging Runnr.ai, we empower effortless guest facilitation via a singular platform, liberating our staff to dedicate more time to meaningful guest interactions.”
What hotels say about us
Why hotels use conversational, automated guest engagement
Maurits Bots
"We receive less phone calls and experience a reduced operational workload. Our guests are happy with a personalised and efficient way of support during their stay"
Hans Pieters
Philip Herter
Runnr.ai removes operational workload from our staff. This enables us to focus more on the guest experience rather than admin work.
The value is proven by the engagement of our guests with Runnr.ai and the messaging volume which is all automated.”
Stan Heijsters
We experience 60% less inbound questions and requests since we started using Runnr.ai for our guest communication. Guest absolutely love getting information through WhatsApp and find it super valuable.
Mike Roefs
With Runnr.ai, we achieve proactive engagement with our guests effortlessly, without additional operational burdens. This leads to a reduction in repetitive tasks, allowing our staff to concentrate on what truly matters: enhancing the guest experience.
