Guest Engagement, Automated is your virtual hotel employee communicating proactively with your guests on WhatsApp. It sends personalised messages to your guests, and uses artificial intelligence to instantly handle questions, requests and upsells.

we are trusted by:


Processed Dialogues


Customer Satisfaction


Extra Revenue per Booking


Minutes Saved per Booking

A better way to communicate with your guests

WhatsApp, with its open rate of 98%, is a brilliant choice for communication with your guests. More than 65% of your guests will interact with messages you send proactively through WhatsApp. Think of it as your automatic go-to tool for keeping your guests engaged.

Delight your guests

Elevate your hotel service to the next level by sending personal messages to your guests through WhatsApp.

Over 90% of all guests state that the messages and provided information have enhanced their stay.

Time and cost savings

Use to do the repetitive first-line support work automatically.

This means your team can focus on more important tasks and make your hotel run better.

Upselling and revenue generation​ suggests relevant upsells to your guests, right when they’re most likely to want them.

This results up to 5% extra revenue per booking.

Seamless intergrations

Easily blend our platform with your current systems to provide an all-in-one solution for each part of your guest’s hotel experience.

Stan Heijsters – Financial director at Theaterhotel Venlo & Mr Jigs


“With on our side, we’ve got the perfect partner to help us innovate and automate in style! We experience 60% less inbound question since implementing .”

Accessible and relevant guest communication

With, you won’t overwhelm your guests with all the details about your hotel or offers. Using WhatsApp, it starts a chat with your guest and provides information exactly suiting their needs.

Proactive WhatsApp messaging

Stay in touch with your guests – from before they arrive until after they leave. acts as an automated helper, accurately and efficiently answering common questions, handling requests, and suggesting extra services.


You don’t have to worry about language differences anymore! Your guests can chat in a language they’re comfortable with, and it will be translated it to your language and vice versa straight away.

Inbox’s inbox lets hotels easily jump into chats with guests when needed.

It gives your guests a seamless chat experience and lets the hotel staff sort out tricky questions and requests.

Customer insights

Learn what your guests are chatting about, what extra services they want, and if they’re opting for any extras.

Our dashboard shows you how much your guests are interacting, how many messages you’re getting, frequently asked questions, requested services, and how much profit you’re making from additional services.

Richard  – a happy guest staying at Hotel Jakarta


“Very helpful and easy to navigate. Have never had that type of service before with any booking – extremely impressed and so excited for my stay in the hotel. “

Easy onboarding

Think of getting started with as bringing a new staff member onboard at your hotel. The best part? It takes no more than 60 minutes.

Here’s how the process works:

  1. 30 min: fill out a simple questionnaire about your hotel.
  2. 15 min: connect to your property management system.
  3. 10 min: test the AI and turn it on!

After that, you can tweak the information as needed by  observing guest chats to make sure everything is on point for a smooth guest experience.

Maurits Bots  – IT Manager at WestCord Hotels


“Per hotel it took only one hour to get up and running, and about half an hour to show the team how it works. We did this for 17 hotels, and everything went smoothly without causing any issues.”

Get started!

Transparent pricing

  • Monthly subscription

    Price per room, per month

  • Yearly subscription

    Price per room, per month

  • Integrations

    Unlimited integrations

  • Onboarding

    It only takes 60 minutes!

  • WhatsApp fees

    Fee per conversation*


Minimum monthly fee: €75

*Whatsapp fees; charged monthly as incurred. Conversations consist of 24-hour periods with unlimited messages for guests and accommodations.

Mascha Smit  – Owner of HIM +
(5 hotels) 


“By leveraging, we empower effortless guest facilitation via a singular platform, liberating our staff to dedicate more time to meaningful guest interactions.”

What hotels say about us

Why hotels use conversational, automated guest engagement

All first-line guest communication automated. Delight your guests, scalable.