Success Story: Quentin Hotels

Overview

Quentin Hotels, a collection of boutique properties, faced challenges in optimizing guest communication, streamlining check-ins, and increasing ancillary revenue. By implementing Runnr.ai’s AI-powered messaging, they significantly improved operational efficiency, guest satisfaction, and service upsells.

The Challenge

Before Runnr.ai, Quentin Hotels encountered several communication bottlenecks:

• Guests were not completing online check-ins at the desired rate, causing delays at arrival.
• The front desk was overwhelmed with routine guest inquiries, affecting response times and productivity.
• Opportunities to upsell services such as breakfast and bike rentals were often missed due to manual processes.

With increasing demand for seamless digital interactions, Quentin Hotels needed a smarter, automated solution to enhance both guest experience and operational efficiency.

The Solution

Runnr.ai provided an AI-driven guest communication platform, automating interactions through WhatsApp. This resulted in:

✅ Automated pre-arrival check-ins, increasing submission rates and reducing front desk workload.
✅ Instant AI-powered guest responses, cutting down phone calls and emails.
✅ Proactive upselling of services, making it effortless for guests to add breakfast and bike rentals to their stay.

By handling routine inquiries and transactional messaging, Runnr.ai allowed staff to focus on personalized service, ultimately improving guest satisfaction.

The results: more bookings, increased efficiency and happier guests.

Looking Ahead

With the continued success of Runnr.ai, Quentin Hotels is exploring further automation opportunities to enhance guest journeys and optimize hotel operations.