Runnr.airaises€1millionforthefirstfullygenerativeAItoolforguestcommunication inthehospitalityindustry. On the16hofJanuary2024,Runnr.aiannouncedthesuccessfulraiseof€1million infunding.
Since its founding in November 2022, Runnr.ai has been working with more than 100 hotels using its customer communication technology, answering more than 60,000 unique questions from guests every month.
Aiming for further growth, the company raised €1 million in a funding round, led by Arches Venture Capital, with the participation of Golden Egg Check, various Angel Investors such as hospitality tech investor and entrepreneur Roland Zeller (ex-GetYourGuide), Marnix van der Ploeg (ex-Booking.com) and Hans Pieters (Utrecht City Concepts). Frank Appeldoorn, Managing Partner, Arches Capital:
“The best evidence for us is customer feedback. It was clear that they deliver value on every front with a compelling ROI for hotels, reducing staff workload and most importantly improving the guest experience. Michiel, Maarten and Steven understand the hotel needs and wishes as the best, are data-driven and full of ambition. We look forward to supporting them in their growth.”
The funding will be used for product development and expanding its activities in the Netherlands to the entire Benelux, the UK, and Germany in 2024. From 2025, this expansion will continue to include all of Europe, followed by the remaining continents. Runnr.ai’s goal is to become the international market leader in automated customer service in hospitality.