Recap: Live Demo
This is the recap of Runnr.ai’s live demo on implementing AI and WhatsApp for your hotel. In this webinar, we introduced Runnr and demonstrated how AI can automate tasks and improve the guest experience.
Email communication is a problem in the hospitality industry due to low engagement. Many tools on the market only address a small part of the guest journey. Runnr integrates WhatsApp into the communication process to solve this problem.
The main goal of Runnr.ai is to free up front desk staff to focus on internal guests and increase upselling opportunities, leading to happier guests. This is achieved by automating repetitive tasks throughout the guest journey.
Proactive messaging and voice personalisation
Runnr.ai can send proactive messages to guests at the appropriate time, providing them with the necessary information in their preferred language.With the power to integrate with property management systems, Runnr.ai collects necessary guest data, such as name, phone number, and check-in/check-out dates. This enables personalised messaging and the ability to answer 95% of guest questions in their native language.
integrations and automation
Runnr.aI integrates with various channels, including WhatsApp, and is currently working on integrating with other platforms such as Messenger, Booking.com, and email. The system also integrates with third-party tools to automate repetitive tasks, such as issuing digital keys, booking attractions, and arranging airport shuttles.
The guest experience
Runnr.ai has successfully reached 75% of all bookings via WhatsApp, with over 50% of guests actively engaged in the conversation. This has resulted in an average revenue of approximately €50 per room per month. The system can handle frequently asked questions, requests, and even upsell products and services.
Runnr.ai is also able to automatically detect the guest’s language and provide responses in their preferred language. This feature eliminates language barriers and enhances the guest experience.
Additionally, Post-Travel Benefits
Runnr.ai sends messages to guests after they have checked out, asking for feedback and encouraging them to write reviews on platforms such as Google and TripAdvisor.
In conclusion,
Runnr.ai provides a comprehensive solution for hotels seeking to implement AI and WhatsApp into their communication strategy. Automating repetitive tasks and personalising guest interactions can enhance the guest experience, increase revenue, and free up staff to focus on delivering exceptional service. If you are interested in learning more or scheduling a demo, please contact us or sign up for a free trial.
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