Him Plus Group operates four distinctive boutique hotels across the scenic province of Gelderland in the Netherlands. Focused on delivering an exceptional guest experience, they run their operations using the Mews property management system and continuously look for innovative ways to enhance efficiency without compromising hospitality.
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Before using Runnr.ai, the team at Him Plus Group found themselves spending extensive time on the phone with guests. These conversations were valuable but also time-consuming for their reservations staff and often led to inefficiencies.
Their vision was clear. They wanted most of the guest journey to be handled before arrival. That included payments, upgrades and managing expectations. However, collecting this information manually was inconsistent and labor-intensive.
By integrating Runnr.ai with their existing Mews setup, Him Plus Group transformed how they interact with guests.
The key to success was providing Runnr.ai with rich input and context. This allowed the system to continuously learn and respond to guest inquiries with increasing accuracy.
With Runnr.ai in place, they saw clear improvements. Phone time for reservations staff was significantly reduced. Communication became more structured and consistent across the guest journey. The team also became better at proactively gathering guest preferences.
Even more importantly, Runnr.ai encouraged them to follow a standard process which improved efficiency while still allowing for personalization.
By connecting Runnr.ai with tools like digital key delivery and in-app payments, Him Plus Group was able to streamline key parts of the guest journey.
Guests now receive their room keys automatically through a direct integration. Payments are often completed before arrival or at check-out through the app, saving both guests and staff time. Front desk involvement in routine communication has decreased, allowing the team to focus on high-touch service where it matters.
Some features such as web chat and key delivery still need fine-tuning. Even so, the team believes they are already making major strides and expect even more impact as the system evolves.
Him Plus Group is currently evaluating whether to centralize guest communication through Mews emails or fully adopt the app-based experience powered by Runnr.ai. Either path builds on a strong foundation that now allows them to scale operations while improving guest convenience.
The system already delivers real value. It saves time for staff and offers a more seamless digital experience for guests.
“We absolutely recommend Runnr.ai to other hoteliers. I believe in this technology and in the Runnr.ai team. They are forward-thinking and genuinely help make hotel processes faster and more efficient. Mascha Smit - Owner and general manager Him Plus Group”
Him Plus Group’s experience shows that boutique hospitality and smart automation can work beautifully together. For any hotel looking to reduce workload, improve the guest experience and modernize operations, Runnr.ai is a trusted partner.