Beerze Bulten is a family-focused holiday park in the heart of the Vechtdal in Overijssel, where the guest always comes first. Surrounded by nature, the park offers everything families need for a complete holiday. With a large swimming paradise, the well-known Giga Konijnenhol, and a full entertainment program, children are guaranteed a great time. Parents can relax in the wellness area, enjoy the fitness facilities, or visit the beauty salon, all without leaving the park.
Property management system: Booking Experts
The reception team noticed that more and more time went into answering messages.
“At one point, the reception was busier replying to WhatsApp messages than helping guests at the desk,” the team explains. “We were constantly repeating the same answers, and that took a lot of time.”
The team wanted to keep guest communication personal and friendly but also needed a smarter way to handle the growing number of questions.
When the team first heard about Runnr.ai, they were curious but cautious. “It sounded promising, but we wondered if it would really work in a warm and personal way.”
As an innovative park, Beerze Bulten saw this as a natural next step. “We are always looking for ways to improve the guest experience. After things like the Boshoppers, trying Runnr.ai made perfect sense.”
With help from Jacqueline from the Runnr.ai team, the setup went quickly and easily. “The onboarding went very smoothly. We kept a close eye on the messages in the first weeks, adjusted a few details, and soon Runnr.ai was working exactly as we wanted.”
Since using Runnr.ai, the biggest improvement has been more peace and time for the team.
“Our reception staff now have more time for the guests who are here on the park,” they say. “And guests receive a clear and friendly reply right away, even when the reception is closed.”
One moment stood out. “A guest came by during the summer to tell us how impressed they were with the quick and helpful responses from Runnr.ai. That was the moment we thought: this is exactly why we do it.”
Runnr.ai has changed the way Beerze Bulten communicates with guests. The results are clear:
📱 94% of guests can be reached via WhatsApp
💬 More than 8,000 guest questions are answered each month
⚙️ 88% of all messages are handled automatically by AI
With Runnr.ai, the team saves many hours every week while offering faster, friendlier, and more consistent service. The reception team can now focus on real guest contact and improving the on-site experience.
The main results:
✅ Large time savings for the reception team
✅ Faster and more personal communication
✅ Lower staffing pressure during busy periods
✅ 24/7 guest service that improves satisfaction and reviews
Beerze Bulten summarizes it simply:
“Runnr.ai ensures our guests get an answer within seconds, even when the reception is closed. It gives us more time for personal contact with guests on the park, and we see that reflected in positive reviews.”
The team expects AI to play an even bigger role in the future.
“AI will continue to grow in importance for daily communication. One day, it might even handle all online guest contact, including the more complex questions. That would be a great step forward.”
Their advice to other parks:
“Just try it. You will quickly see how much time and energy it saves. Your guests will notice the difference, your team will be happier, and the results will speak for themselves.”