Center Parcs De Eemhof is one of the flagship destinations within the Center Parcs Europe group, offering 950 cottages set in the heart of nature. With over 25 parks across the continent, Center Parcs is known for delivering family-friendly, immersive holiday experiences to millions of guests every year.
At De Eemhof, creating smooth, memorable stays for hundred of thousands of international guests required more than just excellent service, it demanded operational efficiency and smart communication tools.
Before implementing Runnr.ai, the team at De Eemhof struggled with:
High volumes of repetitive guest questions and standard requests
Manual processes that slowed down response times and increased staff workload
Limited guest support outside regular hours
Language barriers with international visitors
No way to send proactive or personalized messages to guests
As a result, guest communication was often reactive, and operational costs were inflated by inefficiencies.
Runnr.ai helped De Eemhof reimagine how they engage with guests. By automating common requests and frequently asked questions via WhatsApp, the team was able to significantly reduce the volume of manual responses. Guests now enjoy 24/7 support without needing a team member to step in. This improves both response times and guest satisfaction.
What really moved the needle was the ability to proactively engage guests. Runnr.ai allowed the team to send personalized WhatsApp messages before arrival and on the day of check-in, creating a smoother and more welcoming guest journey.
The solution also handled multilingual communication seamlessly and integrated directly with the park’s property management system, ensuring guest requests were addressed more quickly and with better context.