In short: Top 5 virtual concierge in 2026If you’re looking for the best virtual concierge for your hospitality business, these are the leading solutions in the market today and who each is best suited to:
In this article, we explore each of these solutions in more detail. |
Note: The information in this article is a subjective opinion based on publicly available details at the time of writing (May 2026). Vendors may update their offerings, so we recommend checking the provider’s official website for the latest information.
A virtual concierge is a digital assistant that helps guests before, during, and after their stay—without relying on your front desk team.
In practice, a good virtual concierge can:
Answer guest questions instantly (check-in time, parking, breakfast, facilities)
Communicate via WhatsApp, SMS, webchat, and OTA inboxes
Handle guest requests (late checkout, extra towels, housekeeping)
Send upsell offers automatically (room upgrades, parking, add-ons)
Work 24/7 in multiple languages
For hotels, holiday parks, campings, hostels, and aparthotels, this means less repetitive work for staff and a better guest experience at scale.
Description: Runnr.ai is an AI-powered virtual concierge built specifically for hotels, holiday parks, campings, hostels & aparthotels.
Website: https://www.runnr.ai
Best suited for: Hotels, holiday parks, campings, hostels, and aparthotels with 10+ units that want maximum automation with minimal complexity.
Why choose Runnr.ai:
Automates up to 95% of guest interactions, from pre-booking to post check-out
Reduces inbound emails, calls, and messages by up to 75%
Proactive WhatsApp or SMS messaging before guests even ask
Chat-native upsells and request management (not just links or web apps)
Simple, transparent pricing per room or unit
Description: HiJiffy is a guest messaging and chatbot platform.
Website: https://www.hijiffy.com
Best suited for: Hotels focused mainly on website chat and pre-booking questions.
Things to consider:
Strong chatbot and booking assistant
More limited in-stay and post-booking automation
Works well for lead generation, but is less complete as a full virtual concierge across the stay
Description: Duve is a guest experience platform with check-in and upsell capabilities.
Website: https://www.duve.com
Best suited for: Larger hotels that want digital check-in, guest apps, and upsell management.
Things to consider:
Very powerful guest experience platform
Guest experience often depends on web apps instead of chat
Extensive feature set, but may be more than what smaller or lean teams need
Description: Canary Technologies provides a guest management system, popular in the US.
Website: https://www.canarytechnologies.com
Best suited for: US-based hotels looking for a guest management system with check-in and payments.
Things to consider:
Strong coverage of the guest journey
Upsells and workflows often live outside messaging channels
Solid solution, but less AI-first than newer platforms
Description: Chatlyn is an all-in-one guest journey and communication platform.
Website: https://www.chatlyn.com
Best suited for: Tech-forward hotels that want a broad, all-in-one platform.
Things to consider:
Many features and configuration options
More setup and training required
Automation sometimes still needs manual review
If you want a virtual concierge that truly reduces workload, improves guest satisfaction, and drives additional revenue, Runnr.ai is the best choice:
👉 Book a demo and see Runnr.ai in action: