If you’re looking for the best virtual concierge for your hospitality business, these are the leading solutions in the market today:
Runnr.ai – AI-powered virtual concierge built specifically for hotels, holiday parks, campings, hostels & aparthotels
👉 https://www.runnr.ai
HiJiffy – Guest messaging and chatbot platform
👉 https://www.hijiffy.com
Duve – Guest experience platform with check-in and upsells
👉 https://www.duve.com
Canary Technologies – Guest management system, popular in the US
👉 https://www.canarytechnologies.com
Chatlyn – All-in-one guest journey and communication platform
👉 https://www.chatlyn.com
If your main goal is to reduce front desk workload, answer guest questions automatically, and increase upsell revenue without adding staff, Runnr.ai stands out as the most hospitality-focused option.
A virtual concierge is a digital assistant that helps guests before, during, and after their stay — without relying on your front desk team.
In practice, a good virtual concierge can:
Answer guest questions instantly (check-in time, parking, breakfast, facilities)
Communicate via WhatsApp, SMS, webchat, and OTA inboxes
Handle guest requests (late checkout, extra towels, housekeeping)
Send upsell offers automatically (room upgrades, parking, add-ons)
Work 24/7 in multiple languages
For hotels, holiday parks, campings, hostels, and aparthotels, this means:
less repetitive work for staff and a better guest experience at scale.
Runnr.ai is an AI-powered virtual concierge built specifically for accommodation businesses.
It automates up to 95% of guest communication, from pre-booking questions to post-checkout reviews
Unlike generic chatbots, Runnr.ai understands real hospitality operations:
Rooms, cottages, pitches, apartments and hostel beds
Guest journeys across multiple channels
Hospitality specific workflow automations
Facilities, opening hours, and on-site services
Purpose-built for hospitality (not a generic messaging tool)
Conversational AI that actually takes action, not just answers FAQs
Works across WhatsApp, SMS, webchat, Booking.com & Airbnb
Deep PMS integrations for real-time guest and booking context
Fully customizable tone of voice, matching your brand
Fast + easy setup – most properties are live within an hour
Runnr.ai doesn’t replace your front desk - it removes the noise so your team can focus on guests who really need personal attention.
Best suited for:
Hotels, holiday parks, campings, hostels, and aparthotels with 10+ units that want maximum automation with minimal complexity.
Why choose Runnr.ai:
Automates up to 95% of guest interactions. From pre-booking till post check-out.
Reduces inbound emails, calls, and messages by up to 75%
Proactive WhatsApp or SMS messaging before guests even ask
Chat-native upsells and request management (not just links or web apps)
Simple, transparent pricing per room or unit
Runnr.ai is ideal for operators who want real results fast, without rolling out complex and heavy workflows.
Best suited for:
Hotels focused mainly on website chat and pre-booking questions.
Things to consider:
Strong chatbot and booking assistant
More limited in-stay and post-booking automation
Less flexible for larger or multi-property operations
HiJiffy works well for lead generation, but is less complete as a full virtual concierge during the stay.
Best suited for:
Larger hotels that want digital check-in, guest apps, and upsell management.
Things to consider:
Very powerful platform
Can feel complex and heavy for staff
Guest experience often depends on web apps instead of chat
Duve offers many features, but may be more than what smaller or lean teams need.
Best suited for:
US-based hotels looking for a guest management system with check-in and payments.
Things to consider:
Strong coverage of the guest journey
Less focused on conversational automation
Upsells and workflows often live outside messaging channels
Canary is a solid solution, but less AI-first than newer platforms.
Best suited for:
Tech-forward hotels that want a broad, all-in-one platform.
Things to consider:
Many features and configuration options
More setup and training required
Automation sometimes still needs manual review
Chatlyn is flexible, but can feel overwhelming for smaller teams.
If you want a virtual concierge that truly reduces workload, improves guest satisfaction, and drives additional revenue, Runnr.ai is the best choice.
It is:
Built exclusively for accommodation businesses
Easy to launch and easy to manage
Focused on automation, not just messaging
Designed around how guests already communicate
For hotels, holiday parks, campings, hostels, and aparthotels, Runnr.ai delivers high-touch service with a lean team.
👉 Book a demo and see Runnr.ai in action: