If you’re choosing a hotel chatbot for 2026, these are the most relevant platforms for hotels, hostels, aparthotels, holiday parks, and campings - all based on real hospitality use cases:
Runnr.ai – AI-powered hotel chatbot and virtual concierge built specifically for hospitality
https://www.runnr.ai
HiJiffy – Hotel chatbot focused on guest messaging and bookings
https://www.hijiffy.com
Duve – Guest experience platform with chatbot and digital services
https://www.duve.com
Chatlyn – Guest communication and chatbot automation platform
https://www.chatlyn.com
Akia – Guest messaging and automation platform with conversational features
https://www.akia.com
Canary Technologies – Guest management system with messaging and automation
https://www.canarytechnologies.com
DialogShift – AI-driven hospitality messaging and chatbot solution
https://www.dialogshift.com
The best hotel chatbots in 2026 are those that do more than answer FAQs - they automate guest communication end-to-end and reduce workload for your team.
A hotel chatbot is an automated messaging assistant that communicates with guests before, during, and after their stay.
A modern hotel chatbot can:
Answer common guest questions instantly (check-in, breakfast, parking)
Communicate via WhatsApp, SMS, webchat, and OTA inboxes
Work 24/7 in multiple languages
Handle guest requests and route them to the right team
Send proactive messages and upsell offers
For hospitality teams, this means fewer repetitive questions, faster replies, and less pressure on the front desk.
Runnr.ai is the most complete hotel chatbot to use in 2026, because it was built from the beginning for accommodation businesses.
Runnr.ai automates up to 95% of guest interactions and supports communication across the full guest journey from pre-booking to post-checkout.
Built specifically for hotels, hostels, aparthotels, holiday parks, and campings
Conversational AI that understands rooms, units, facilities, and on-site rules
Works on WhatsApp, SMS, webchat, Booking.com, and Airbnb
Uses real booking and guest data from your PMS
Takes action inside conversations (upsells, requests, check-in links)
Fully customizable tone of voice to match your brand
Fast setup - most properties are live within an hour
Runnr.ai doesn’t just reply - it actively manages guest conversations and removes repetitive workload.
Best suited for:
Hotels and accommodation providers with 10+ rooms or units that want maximum automation with minimal complexity.
Key strengths:
Up to 95% automation of guest chats
Proactive messaging that reduces inbound questions by up to 75%
Chat-native upsells instead
Simple, transparent pricing per room or unit
Designed specifically around hospitality workflows
Runnr.ai is ideal for operators who want high-touch service with a lean team.
Best suited for:
Hotels that want a chatbot mainly for website chat
Things to consider:
Strong booking assistant and FAQ handling
Limited automation during the stay
Less flexible for larger operations compared to Runnr.ai
HiJiffy works well for capturing leads but is less complete as a full hotel chatbot solution.
Best suited for:
Larger hotels and resorts that want a broad guest experience platform.
Things to consider:
Powerful feature set including digital check-in and upsells
Can feel complex for daily staff use
Guest interaction often relies on web apps rather than chat
Duve is feature-rich but may be heavier for leaner teams focused on conversational automation.
Best suited for:
Hotels that want advanced workflows and omnichannel guest messaging.
Things to consider:
Wide range of features and customization
Requires more setup and management
Automation may still need manual review in some cases
Chatlyn offers deep configuration but can feel overwhelming for smaller properties.
Best suited for:
Hotels with structured guest journeys and a focus on messaging automation.
Things to consider:
Strong workflows and automated sequences
Messaging capabilities are solid
Not purely a chatbot-first automation platform
Akia works well when guest messaging is part of a broader automation strategy.
Best suited for:
Mid-sized to large hotels, mainly in the US, that want messaging as part of a guest management system.
Things to consider:
Messaging is part of a broader suite
Less AI-native conversational automation
Focused on operations as well as messaging
Canary is solid but less specialized as a pure chatbot tool.
Best suited for:
Hotels that want AI-driven automated replies across many languages.
Things to consider:
Strong multilingual capabilities
Good AI response generation
Less focused on in-chat actions like upsells and requests
DialogShift is strong for automated replies, but lighter on operational workflows.
To succeed in 2026, a hotel chatbot needs to:
Automate guest communication across channels
Work where guests already message (WhatsApp, SMS, OTA inboxes, webchat)
Integrate with hotel systems like PMS
Be simple for staff to manage
Boost guest satisfaction and revenue
Runnr.ai meets all these needs best.
It’s purpose-built for accommodation businesses, easy to set up, and focused on real automation - not just messaging.
👉 Book a demo and see Runnr.ai in action: