Why can't I find a specific guest?
We only show messages of the past week.
There are cases when you want to revisit a past conversation. We store all conversation, so don't worry. What we show is only conversation where there has been activity in the past week.
These can be new guests or recurring guests.
Th reason why we only show the conversation with activity in the last week, is that it keeps our system healthy. It will slow the system down dramatically, if we show all conversations ever happened.
If you need a specific case or help finding an old conversation, the support team is happy to help you out: support@runnr.ai