What timezone does Runnr.ai use?
Runnr.ai uses the timezone of the property.
This means that no matter where your guests are, planned messages get sent in the time zone of the property. If you have global guests, this can mean that guests receive a message during the night.
The rationale behind the planning of the messages is that guests usually are already in the neighborhood or preparing to travel when they receive the pre-check-in message. The other timed planned messages are during the stay of the guest and for these, we can assume that the guest is in the time zone of the property.