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What is the Guest journey builder?

 

The Guest journey builder shows the pro-active messages sent by Runnr.ai to your guests and when this messages are sent. 

Runnr.ai is a conversation engine that can both respond to messages, as well as start conversations. We refer to these as "reactive" and "pro-active/initiated" messages.

Proactive or initiated messages means that Runnr.ai starts the conversation on WhatsApp. This is cause by one of the following triggers, which you can switch on and off:

  1. Reservation.
    Sent directly after the reservation is done. The first whatsApp-message is triggered.
  2. Night before checkin.
    Message is sent from 7pm the night before checkin. This based on the time of the location of the property.
    1. If online checkin is activated, this message will contain the online check-in link. So the guest is able to pre-register their information before coming to the hotel. 
  3. After Check-in.
    Message sent directly after checkin.
  4. After the first night.
    If a guest stays 2 nights or more, this message will be sent at around 10am the morning after the first night.
  5. Before check-out.
    Message sent at 7pm on the night before checkout.
  6. After check-out.
    4 hours after check-out, the guest will receive this message. If the guest checked out late, we delay the message until 10am the next day.

If you have the Plus package and already onboarded your WhatsApp number, you've the option to also adjust and edit the content of these messages. Please contact support@runnr.ai if you need help with this.