What is the Guest journey builder?

Runnr.ai is a conversation engine that can both respond to messages, as well as start conversations. We refer to these as "reactive" and "pro-active/initiated" messages.

Proactive or initiated messages means that Runnr.ai starts the conversation on Whatsapp. This is cause by one of the following triggers, which you can switch on and off:

• Reservation.
  Direct after the reservation is done, the first whatsapp-message is triggered.
• Night before checkin.
  At around 19:00 the night before checkin, the message will be sent to the guest. This based on the time of the location of the property.
  • If online checkin is activated, this message will contain the online check-in link.
• After Check-in.
  Directly after checkin this message will be sent.
• After the first night.
  If a guest stays 2 nights or more, this message wil be sent at around 10am the morning after the first night.
• Before check-out.
  Around 19:00 on the night before checkout, this message will be sent
• After check-out.
  4 hours after check-out, the guest will receive this message. If the guest checked out late, we delay the message until 10am the next day.

If you have your a Plus package with your own Whatsapp number, these messages can also be adjusted content-wise.