How do automatic upsells work?
A guest requests something extra and Runnr.ai books it automatically in your PMS.
Some PMSs have the possibility for Runnr.ai to add extras to a booking.
Currently this is restricted to following three types:
- Breakfast
- Parking
- Late check-out.
You can set it up on the page Automated upsells:
Runnr.ai retrieves a list of "products" from the PMS. From this list, you will mark which items are considered "breakfast", "parking" or "late check-out". This way the AI knows that when this is already in the booking of a guest, there is no need to ask if the client wants it.
Now, if a guest doesn't have it in their booking, there is a possibility to upsell!
The setting at the top of the page ask you which product to upsell. If a guest wants an extra breakfast, which product should we add to their booking? This works the same for parking and late check-out.
Breakfast is a bit special in this case: we can currently only add breakfast for the whole stay and for all guests in the stay. This is also the reason why you need to select a product that has the setting"per night". All other variants of breakfast requests will be shared with the front desk, to be added manually.
In the future we might add extra products that are eligible to upsell, but for now we'll stick to Breakfast, Parking and Late check-out.
Whether we have upsell opportunities possible in Runnr.ai, depends on your PMS. Please check the PMS of your choice to see if we can upsell here.