How can I set up a custom outbound email domain?
Follow these easy steps.
This is only available for PLUS package clients.
You can do it on this page: https://app.runnr.ai/hotels/outbound_email_domain/
First, put in the domain you would like to use. This will need to be [yourdomain].[your top level domain].
Example: casafranquilo.nl
After entering this link, we will create 3 so-called "records" that your domain owner should enter in the website's DNS settings.
Once that is done, wait for up to an hour, and then it should work.
We can then email guests from noreply@[yourdomain].[your top level domain].
Example: noreply@casafranquilo.nl
We will currently only use this for sending emails to booking.com guests of properties that have multiple booking.com instances.
Because we don't know through which one the guest has booked, we can send an email to the masked email address you have in your PMS, which will end up in the booking.com inbox of the guest. Once the guest replies, we know which booking.com instance to use and we will reply within the inbox.