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Getting started with Runnr.ai  | Content focus

How to add content to the AI for the first time 

You got an email to activate your account!   📥

1- Login:

Visit http://app.runnr.ai/accounts/login/ to access the Runnr.ai account.
Log in using your credentials to reach your accommodation’s dedicated dashboard.


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2- Accept terms and conditions 

Click "save" and next "set up automatic payment" find the payment options available in this link
This action opens the platform

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3- Go to the settings ⚙️ to prepare the content for your AI. 

First stop: Accommodation.

  • Add as much content as applicable to this accommodation 

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Second Stop: Facilities 

  • This is related to any infrastructure that exists in your property. Choose from the list. 
    Screenshot 2026-07-23 at 10.22.46

Third stop: Services and products 

  • Add all products the AI should have general information about as well as services that you'd like the AI to have insights on and upsell during the conversation.

    Screenshot 2026-07-23 at 10.25.40


You've the option through all these tabs to add additional information and context to the AI by clicking the +info buttons across the various tabs. You can add as many additional information sections as you need; the more the better as this gives the AI more to create the best answer best on the guest's specifics scenarios 


⚠️ Important: when adding content it's good that you don't use "we" "you" or  any other personal pronoun; you're talking to the AI, not the guest; please keep things dry and informational.The AI can think that you're referring to it and no the guest when writing "you".

Button responses:
This is your window to the customer 🗣️

These are static buttons (the AI cannot overwrite them), and you have full control over them. You can customize the buttons, add images, and adjust the tone of voice to guide guests in the direction you prefer. This is a particularly important area for you. 

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This step is recommended after the previous one since the AI will autogenerate and complete the information for you already based on your filled data on the different items/ topics.

Customization and buttons flow: 

  • If you'd like to change how the AI presents information to your guests, you can easily do so. Simply click "Set Up Custom Response" and edit the message to your preferred wording.

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  • You'll also notice that you can choose which buttons are displayed after a guest selects the previous one. This allows you to create a logical flow and show the options that will best help your guests find the information they need and feel fully prepared for their stay. You're also able to add a picture. 

    Screenshot 2026-07-23 at 10.44.16



Continue for the tooling setup here.