Answer Library best practices for Hotels
As we've seen a lot of answers, here are some tips of topics to cover in your answer library (additional information)
When adding additional information, always keep our instructions on how to fill the answer library in mind.
Hotel Information
Hotel Information
- The name of the general manager of the hotel is {name}
- More information about (the history of ) the building
- More information about the history of the surroundings of the hotel
- If the hotel is part of a chain, information about the chain.
- Sustainability or D&I information
- Emergency information
- Facilities in the lobby
- Breakfast options for people that do not sleep at the hotel
- Medical/emergency information
- Floor plan
- The process for people that would like to work at the hotel
- Wheelchair accessibility
Stay information
- Rateplan differences (flexible rates vs non-refundable rates)
- Check-in policy after the front desk has closed
- When using a digital roomkey: how this works
- Availability of chargers and/or adapters
In room information:
- Packages or celebrations arrangements - pricings and what the guest will receive for it
- like rose petals, wine/cava/champagne, pastries, flowers, balloons
- How to handle noise complaints
- (TV) Streaming services
Policies
- Smoking policy
- Minibar policy
- Pet policy
- Lost and found policy
- Takeaway/food delivery policy
In the neighbourhood
- If you have a lot of foreign guests: explain how public transport works, how taxi;'s work, which areas of town are safe for tourists.
- Events in the neighbourhood that can influence the guest experience (like fairs, concerts, parades, etc)
- Suggestions or recommendations in the neighbourhood, like restaurants and activities, also for different age groups.
- Menus of any in-house restaurants or bars
- Taxi reservations or recommendations